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security tool removal issues


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#1 webejamn

webejamn

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Posted 15 November 2009 - 06:10 AM

a couple of days ago i had a virus pop up, i tried to fix it but it didnt work.
here is what i have done and problems i have ran into.

i tried to repair my windows instillation== i ran the upgrade tool with windows xp pro, i recieved an error message "fake setup called himself instead..."
i looked into the error message and the methods that were giving to fix it did not help, i contemplated buying windows 7, but instead i created a
new instillation of windows xp on my machine. this worked, but i still had the virus on the other windows instillation. so i ccleaner, and avg, and
antispyware, and mbam and combofix, i ran them on the new version of windows. they did search the other partition. i got booted into the old
version of windows and proceeded to run mbam and the other programs mentioned. however it wouldnt let me run combofix, it said that it was
corrupt.

i then recieved an error about "security tool" so i *stupidly* ran the version of mbam i had on that version of windows, when i rebooted it was still there but
the mdm was not. i looked up how to remove it from this website. here is the exact link
http://www.bleepingcomputer.com/virus-remo...e-security-tool i installed the mbam replaced the file and started running the tool, i could
not update the tool because it wouldnt let me? i am unsure why it said there was an error connecting with the server. i ran the tool anyway, went
to a movie when i came back my screen was black as to be expected i was gone for maybe 4 hours, but it would not turn back on. i moved my
my mouse and clicked it, i could hear a noise out of my speekers so i tried to get the monitor on but it would not come on. so i powered down my
computer and on reboot the motherboard screen came on but no other screen past that, and i can not get any screen past the motherboard
screen to work.

so that is where i am, i can not see any boot up into anything, i have tried to boot into safe mode. but it does not work, i even tried to boot into my av boot disk i made but i can not do that either. ??? any suggestions

at some point as well i created an av boot disk, however it would run and update but it only showed me potential problems no viruses and it wouldnt delete anything??

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#2 garmanma

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Posted 17 November 2009 - 08:36 PM

All I can suggest

Vipre rescue disk
http://live.sunbeltsoftware.com/

If you cannot bootup normally, cannot transfer required tools to the infected machine and cannot download anything while in safe mode, then your options are limited to what security tools you have on your computer. If those tools do not work, then your options become even more limited.

Have you tried using System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?

If that doesn't work. these are links to Anti-virus vendors that offer free LiveCD or Rescue CD utilities that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Note: In order to use a rescue disk, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computerís BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:
Mark
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why won't my laptop work?

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