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BSOD & Mouse freezing!


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#1 courltenn

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Posted 14 November 2009 - 11:42 AM

Sorry, for reposting but it's been ten days and I have had no replies to my first poston this forum. I am just so worried that I am going to lose this computer, so please forgive me.
I posted to another forum the end of Oct.and they replied to me after a few days and referred me to post here after they had me run OTL
Log and OTL Extras Log. They did not think it was virus/malware, etc. problem.
they found this on several of the logs they had me run and post and believed this was the problem:

A parity error was detected on \Device\RaidPort0

Since Oct. 6th I have been experiencing BSOD after computer goes into hibernation. This is the only time I am getting that blue screen. For some reason, the pastt few days I did not get the blue screen but previously was getting it every time I left my computer for any length of time. However, the blue screen was there again this morning once again. This computer is only a few months old. It is an inexpensive desk computer; Compag Presario. AMD Athlon X2 4450e 3GB Dual Core Processor. Hard Drive 250GB Optical Drive
dVD/CD Burner w/LightScribe tech-laser etch silkscreen quality images onto dics. Graphics NVIDIA GeForce 6150 SE Graphics.
This is the info on the blue screen:

Windows has encountered a problem and must shut down to prevent damage to your computer. Under that it says:
DRIVER-POWER-STATE-FAILURE


Technical info:
...STOP! OXOOOOOO9f, (OXOOOOOO4,OXOOOOO258, OX842AAD78, 0X00000000)
COLLECTING DATA FOR CRASH DUMP...BEGINNING DUMP OF PHYSICAL MEMORY
DUMPING PHYSICAL MEMORY TO DISK 100
PHYSICAL MEMORY DUMP COMPLETE

All drivers check out ok...... everything checked out ok with Norton comprehensive scan. HP Adivsor suggested I Reinstall Adobe Flash Player and download new Yahoo Messenger, which I did. After reinstalling the Yahoo Messenger the blue screen did not appear for a few days, as I stated previously. Now it is back, once again!! I have Norton 360 and have run comprehensive scans and all checks out ok.
Please help... computer is less than a year old. This problem began on 10/6 and has been ongoing since. Other than the mouse freezing and the blue screen it seems to be running ok with no other problems than the two stated.
Thanks!


When I reboot after getting the blue screen, I get a box that says Windows Has Experienced an Unexpected Shutdown and these were the details given in the box:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 9f

BCP1: 00000004

BCP2: 00000258





Windows has recovered from an unexpected shutdown



BCP3: 88C3D020

BCP4: 00000000

OS Version: 6_0_6002

Service Pack: 2_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\Mini111409-02.dmp

C:\Users\Owner\AppData\Local\Temp\WER-34086-0.sysdata.xml

C:\Users\Owner\AppData\Local\Temp\WER2C0E.tmp.version.txt


Again, sorry for reposting but I am so afraid of losing this computer and
I could not afford another right now.

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#2 garmanma

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Posted 14 November 2009 - 12:35 PM

After my computer goes into hibernation for a while I will get the Blue Screen
of death. Also computer will not shut down on it's own most of the time.


First thing to try is to reinstall the video driver
Corrupt video drivers and standby/hibernate do not play nice with each other
Mark
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why won't my laptop work?

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#3 courltenn

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Posted 14 November 2009 - 06:04 PM

I am computer illiterate! How would I go about reinstalling a video driver?

#4 garmanma

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Posted 14 November 2009 - 07:06 PM

We need to know the Compaq's model number and the serial number would also be helpful
They should be on a sticker, on the back of the tower
Mark
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why won't my laptop work?

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#5 courltenn

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Posted 15 November 2009 - 09:13 AM

Compaq Presario PC Desktop Model# SR 571OY

Serial# CNX9060SBY

#6 garmanma

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Posted 15 November 2009 - 01:20 PM

According to the serial number, this is your computer
Does it look correct?
http://h10025.www1.hp.com/ewfrf/wc/product...amp;y=5&x=8
Mark
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why won't my laptop work?

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#7 courltenn

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Posted 15 November 2009 - 04:01 PM

No, that was not my pc.

Here is a link to my pc:


http://search.hp.com/query.html?sh=1&c...&qt=SR5710Y

#8 garmanma

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Posted 15 November 2009 - 04:58 PM

This is the driver
http://h10025.www1.hp.com/ewfrf/wc/softwar...product=3867474

Install instructions
http://h10025.www1.hp.com/ewfrf/wc/softwar...093&lang=en
Mark
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why won't my laptop work?

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#9 courltenn

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Posted 17 November 2009 - 08:13 AM

Reinstalling that driver did not solve the problem. My mouse is still freezing and the computer won't shut down or restart and this morning the BSOD was back!
Any other ideas of what could be causing this problem??

#10 courltenn

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Posted 21 November 2009 - 05:19 PM

Driver software installation
Problem: Could not install driver software for device
Files that help describe the problem:
DMICAA0.tmp.log.xml
oem52.inf
minidump.mdmp
setupapi.dev.log
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini111909-02.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini111709-02.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini111709-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini111409-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini110909-01.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini110809-04.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
Mini111409-03.dmp
sysdata.xml
Version.txt
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.




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