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Internet search redirecting


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5 replies to this topic

#1 Adalanne

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Posted 13 November 2009 - 06:04 PM

The problem started this past April. When I would do an internet search, sometimes the links I would click on would then redirect me to other sites; sometimes unheard of businesses or search sites and quite often to the yellow pages. I ran a variety of malware and spyware programs, but couldn't find anything. I took the computer to a local computer guy who deleted some add-ons from Firefox; it seemed to work, but the next day it turned out the redirect was still there. After a couple months of frustration, I ended up doing a full system restore to factory settings. My computer is an HP, and even after a system restore I am able to access programs from before, which may be why the problem returned.

After a month, it was back. And then the next day, my computer refused to start up. I would try to start, get a black screen with white text saying there was a problem when the computer was last turned off and recommending I try Safe Mode. I would do that, or try normal mode, or try starting with the same settings that last worked, but each time I would only get a quick screen of the Windows opening screen before it would go to a blue screen that restarted my computer too fast for me to read the information on it. This would repeat until I manually shut the computer off. After searching online, I realized the only course I could do was do another full system restore. So I did.

Things worked fine for a while. The other day, though, the internet search redirecting was back. Then, to my horror, pop-ups started happening. Most often they would happen when I clicked on a link (completely safe sites) and they would open in a new tab in Firefox. They didn't always happen, and in fact this morning's AVG scan may have gotten rid of it because it hasn't happened since, but I thought I should mention it.

I don't go to dangerous sites or do any sort of downloading; nothing like surfthechannel or Limewire. I have no idea where I could have gotten in the first place, and I certainly don't know how I keep getting it/how it survived 2 system restores.

Version of Windows: XP

Steps taken to try to fix:

Daily AVG scan: since the pop-ups, it's been finding nearly 100 infections each scan

Ran Malwarebytes multiple times: Since April, only 1 issue was ever found, and that was deleted

Ran SuperAntiVirusSpyware multiple times: Adware tracking things found occasionally, and taken care of.

Ran Spybot Search & Destroy multiple times: nothing found

I'm at a complete loss. Any help you have will be greatly appreciated. Thanks.

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#2 garmanma

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Posted 14 November 2009 - 10:31 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

========================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 Adalanne

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Posted 14 November 2009 - 11:56 PM

RootRepeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/14 23:22
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0x9FEC1000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\WINDOWS\temp\d9຀b046e-3389-43d7-881e-4e181b9d6c2d
Status: Invisible to the Windows API!

Path: c:\windows\temp\220f4e6a-bd3c-47c2-af41-eb795d788050.tmp
Status: Allocation size mismatch (API: 65536, Raw: 0)

Path: C:\WINDOWS\temp\d91b046e-3389-43d7-881e-4e181b9d6c2d
Status: Visible to the Windows API, but not on disk.

Path: \\?\C:\WINDOWS\temp\d9຀b046e-3389-43d7-881e-4e181b9d6c2d\*
Status: Could not enumerate files with the Windows API (0x00000003)!


Path: C:\WINDOWS\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a
Status: Locked to the Windows API!

Path: C:\WINDOWS\assembly\GAC_MSIL\IEExecRemote\2.0.0.0__b03f5f7f11d50a3a
Status: Locked to the Windows API!

SSDT
-------------------
#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SAS\SASKUTIL.sys" at address 0x9f2dadf0

Stealth Objects
-------------------
Object: Hidden Handle [Index: 1180, Type: Section]
Process: avgcsrvx.exe (PID: 3956) Address: 0xe1bb3c70 Size: -

==EOF==




Win32kDiag:

Running from: C:\Documents and Settings\AJB.RISSA\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\AJB.RISSA\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!




CMD:

Volume in drive C has no label.
Volume Serial Number is 31D0-F15C

Directory of C:\WINDOWS\$hf_mig$\KB968389\SP2QFE

02/06/2009 01:46 PM 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\$hf_mig$\KB975467\SP2QFE

02/06/2009 01:46 PM 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/15/2006 11:00 PM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/15/2006 11:00 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/15/2006 11:00 PM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
11 File(s) 2,748,416 bytes
0 Dir(s) 72,677,728,256 bytes free

#4 garmanma

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Posted 15 November 2009 - 05:31 PM

We are going to need to dig a little deeper than we can do in this forum
I recommend that you submit a DDS / HJT log:

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log. Use the one you already have

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Adalanne

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Posted 15 November 2009 - 09:27 PM

Thanks, Mark. Will do.

#6 Orange Blossom

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Posted 15 November 2009 - 10:35 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/271736/internet-search-redirecting-and-pop-ups/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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