Posted 13 November 2009 - 06:24 PM
Honestly, Your dealing with people over the phone. This is what you need to do.
First, Call back IBM and ask for the agent's Name, Employee number, Call Center as well as ticket number/Refreance number. Explain to them that you are trying to install the OS that you bought with your IBM product. If they explain that you need to call Microsoft, explain that this Keycode is part of an OEM deal between IBM and Mircosoft. If they still tell you to buy a new key, call Mircosoft.
Second, Once connected with Mircosoft, again, Get Name, Employee number and Call center. Give him the activation code and ask why is this code not working on an OEM install from IBM. If they explain that you need to talk to IBM, tell them that IBM has already asked that you purches a new key even though you have already bought the software when buying the laptop in genereal. If they start to say that you really need to call IBM, ask for them to connect you over to IBM as you are reciving the run around, if the agent is unwilling. Ask for a supervisior.
Third, When/if the superviser called IBM, give both the IBM agent and Mircosoft agent the FIRST agent's information. This why they can go back to the first time you talked to IBM. Let them work it out who needs to give you a new key. :-)