Windows Protection suite and possibly more

Hello, I'm trying to fix up my friend's computer. I've tried everything I can think of short of nuking it and starting over.
The symptoms:

1. Windows Protection Suite was installed on the computer. Malwarebytes seems to have taken care of this.

2. The 'hosts' file is LOADED with browser hjacks. Hijack this cannot write to it for some reason. The file itself doesn't appear in the file explorer, though I can open it with notepad. I cannot, however, save any changes. The hijacks seem to mainly target seach engines.

3. both CD and DVD drives refuse to detect cd's. They show up in 'Hardware profiles, but not in the file explorer. Both have a small exclamation point next to their profiles, and claim that the driver is corrupt or missing (code 39). Attempts to update drivers have been unsuccessful.

DDS (Ver_09-10-26.01) - NTFSx86
Run by Owner at 15:40:25.39 on Fri 11/13/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1918.1447 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: Windows Protection Suite *On-access scanning enabled* (Updated) {1CC39183-D0DC-4162-811C-14B65CF05AF5}
FW: Windows Protection Suite *enabled* {D0FBD1AE-C82A-48D0-976E-C2D1A1AF2DA2}
FW: *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\WINDOWS\system32\lxcjcoms.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\twc\medicsp2\bin\sprtsvc.exe
svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Digital Media Reader\readericon45G.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark 8300 Series\lxcjmon.exe
C:\Program Files\Lexmark 8300 Series\ezprint.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtMon.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\WrtProc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultUrl = hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=ZJxdm028MMUS&fl=0&ptb=rQfvCi9CTwje5RWFOUtvKw&ind=2007062618&url=http://www.ask.com/web&q={searchTerms}&l=zj&o=sb
uWindow Title = Road Runner High Speed Online
uInternet Connection Wizard,ShellNext = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5058
uInternet Settings,ProxyServer = http=localhost:7171
uInternet Settings,ProxyOverride = *.local;<local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: : {45a4902e-4479-4eae-a186-8d0f7e4c78de} - c:\program files\starware316\bin\Starware316.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll
TB: Starware316: {9fb3908c-6565-4cb0-95f8-e9f85258723c} - c:\program files\starware316\bin\Starware316.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: Starware316: {4c1caacf-1788-4613-a840-6bd943d4ee95} - c:\program files\starware316\bin\Starware316.dll
uRun: [MyWebSearch Email Plugin] c:\progra~1\mywebs~1\bar\1.bin\mwsoemon.exe
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Aim6] "c:\program files\aim6\aim6.exe" /d locale=en-US ee://aol/imApp
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [readericon] c:\program files\digital media reader\readericon45G.exe
mRun: [Reminder] %WINDIR%\Creator\Remind_XP.exe
mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [HbTools] c:\program files\hbtools\bin\4.8.4.0\HbtOEAddOn.exe
mRun: [LXCJCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCJtime.dll,_RunDLLEntry@16
mRun: [lxcjmon.exe] "c:\program files\lexmark 8300 series\lxcjmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 8300 series\ezprint.exe"
mRun: [WrtMon.exe] c:\windows\system32\spool\drivers\w32x86\3\WrtMon.exe
mRun: [MSKDetectorExe] c:\program files\mcafee\spamkiller\MSKDetct.exe /uninstall
mRun: [medicsp2] c:\program files\twc\medicsp2\bin\sprtcmd.exe /P medicsp2
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [Power2GoExpress] NA
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\bigfix.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
uPolicies-system: EnableProfileQuota = 1 (0x1)
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://activation.rr.com/install/downloads/tgctlcm.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1238416116468
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
IFEO: image file execution options - svchost.exe

============= SERVICES / DRIVERS ===============

R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-6-14 108552]
R2 sprtsvc_medicsp2;SupportSoft Sprocket Service (medicsp2);c:\program files\twc\medicsp2\bin\sprtsvc.exe [2009-4-27 202280]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-5-9 24652]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-6-14 335240]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-6-14 297752]
S2 OneStepSrch Service;OneStepSrch Service;c:\documents and settings\all users\application data\onestepsrch\onestep210.exe [2009-4-27 4608]

=============== Created Last 30 ================

2009-11-13 13:46:58 21504 ----a-w- c:\windows\system32\drivers\hidserv.dll
2009-11-13 12:51:42 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-13 12:51:38 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-13 12:50:52 153088 -c----w- c:\windows\system32\dllcache\triedit.dll
2009-11-13 12:48:36 21504 -c--a-w- c:\windows\system32\dllcache\hidserv.dll
2009-11-13 12:48:36 21504 ----a-w- c:\windows\system32\hidserv.dll
2009-11-13 12:44:33 0 d-----w- c:\windows\system32\wbem\Repository
2009-11-13 12:38:06 0 d-----w- c:\program files\Abbyy FineReader 6.0 Sprint
2009-11-13 12:37:30 0 d-----w- c:\program files\AIM6
2009-11-13 12:37:27 0 d-----w- c:\docume~1\alluse~1\applic~1\acccore
2009-11-13 12:35:22 0 d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2009-11-13 12:35:05 0 d-----w- c:\docume~1\alluse~1\applic~1\avg8
2009-11-13 12:35:04 0 d--h--w- C:\$AVG8.VAULT$
2009-11-13 12:35:04 0 d-----w- c:\windows\system32\drivers\Avg
2009-11-13 12:34:52 0 d-----w- c:\program files\AVG
2009-11-12 13:28:45 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-11-12 13:28:45 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf
2009-11-12 13:22:29 0 d-----w- c:\docume~1\alluse~1\applic~1\avg8(2)
2009-11-12 13:16:41 0 d-----w- c:\program files\Trend Micro
2009-11-12 00:36:20 0 d-----w- c:\docume~1\owner\applic~1\Malwarebytes
2009-11-12 00:36:13 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-11-12 00:36:12 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

==================== Find3M ====================

2009-09-11 14:03:37 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 20:45:26 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-08-29 07:36:27 832512 ----a-w- c:\windows\system32\wininet.dll
2009-08-29 07:36:24 78336 ------w- c:\windows\system32\ieencode.dll
2009-08-29 07:36:24 17408 ------w- c:\windows\system32\corpol.dll
2009-08-26 08:16:37 247326 ----a-w- c:\windows\system32\strmdll.dll
2009-08-21 01:04:06 11952 ----a-w- c:\windows\system32\avgrsstx.dll

============= FINISH: 15:40:57.34 ===============

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.

• Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.
  
  
• Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
  
  
• Please reply to this post so I know you are there.

The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks

I'm here.

Nothing obvious here. let's run a tool to make sure the malware behaves

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3

• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
• Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
• A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
• If nothing happens or if the tool does not run, please let me know in your next reply

Next

Please download ComboFix from one of these locations:

• Bleepingcomputer
• ForoSpyware
• GeeksToGo

* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
• Double click on Combofix.exe & follow the prompts.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Let's see how we go.

Here's the Combofix log

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

Fcopy::
c:\i386\proquota.exe | c:\windows\system32\proquota.exe

Save this as CFScript.txt, in the same location as ComboFix.exe




Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


Then please run MBAM

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
• On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.
• Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

Thanks

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,

m0le

Since this issue appears to be resolved ... this topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.