Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue screen crash dump


  • Please log in to reply
9 replies to this topic

#1 wgc19136

wgc19136

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:23 PM

Posted 13 November 2009 - 01:09 PM

Yesterday when I started my computer I got a blue screen that said crash dump and the computer just keeps rebooting and crashing.

I am running Vista Home basic 32 bit on an E Machines EL1200-07W.

I have no access to online even when rebooting in safe mode with networking. I get a mesage that it can't load C:/windows/system32/van.dll

Also can't run any Norton or spyware programs.

I have been messing with it for 2 days but getting nowhere.

Bill

BC AdBot (Login to Remove)

 


#2 Aus Smithy

Aus Smithy

  • Members
  • 160 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Brisbane QLD Australia
  • Local time:06:23 AM

Posted 14 November 2009 - 02:33 AM

Can you get into basic SAFE MODE and do a System Restore?

#3 wgc19136

wgc19136
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:23 PM

Posted 14 November 2009 - 04:59 AM

Yes I can get into system restore in safe mode. Trouble is there are no restore points except the last one that caused the crash. When I was poking around the other day I found lots of task scheduler errors but can't remember what I was running when I found them.

#4 figgis41

figgis41

  • Members
  • 801 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Hull England
  • Local time:09:23 PM

Posted 14 November 2009 - 05:28 PM

hi,,,, see if this helps
http://www.nirsoft.net/utils/blue_screen_view.html
download is right at the bottom,,,, see if it works when in safe mode, could point you in the direction of the issue,,,, cant understand why the pc's security will not work,,, some times nasties infecting a pc will mess/alter settings in the security software to cover its self and prevent you finding it,,,, also download Malwarebytes free verson and run scans with this,,,,
good luck.
Figgis,,,, LUFC

#5 wgc19136

wgc19136
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:23 PM

Posted 15 November 2009 - 11:45 PM

thanks for that program. here is what it's returning on the top pane.

Mini111409-09.dmp 11/14/2009 11:07:03 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 0x00000000 0x00000002 0x00000001 0x8223983c ntkrnlpa.exe ntkrnlpa.exe+4dfb9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.0.6002.18082 (vistasp2_gdr.090803-2339) 32-bit C:\Windows\minidump\Mini111409-09.dmp

There are 2 things in the lower pane in pink.

ntkrnlpa.exe and raspptp.sys

Should I delete or overwrite those 2 files?

Thanks

Bill

#6 figgis41

figgis41

  • Members
  • 801 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Hull England
  • Local time:09:23 PM

Posted 16 November 2009 - 03:18 AM

hi,,,, here's a link to some similar problems and it is recommended that ntkrnlpa.exe is disabled,,, make sure you can re enable it before turning it off first,,,, just encase you have to put it back on
http://www.google.co.uk/#hl=en&source=...08428c3d949fea1

the second one is to do with p2p tunnelling
http://www.file.net/process/raspptp.sys.html
this also can be turned off with no apparent issues
with these being both microsoft files you could also run a system file check first to see if there are any corrupt files and this will fix them,,,,
good luck.
Figgis,,,, LUFC

#7 wgc19136

wgc19136
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:23 PM

Posted 22 November 2009 - 01:33 AM

Thanks Figgis for your replies. Unfortunately I am too much of a novice to know how to disable or enable these things.

Appreciate your efforts.

Bill

#8 figgis41

figgis41

  • Members
  • 801 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Hull England
  • Local time:09:23 PM

Posted 22 November 2009 - 08:41 AM

hi,,, looking into this more i would recommend you get your recovery disc and do a start up repair to see if this fixes the issue,,, apparently this exe file is suppose to be in a few locations and if an app looks for it in one of the locations and its gone or corrupt it generates an error report,,,,,
http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/
see if this helps
good luck.
Figgis,,,, LUFC

#9 wgc19136

wgc19136
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:23 PM

Posted 22 November 2009 - 12:38 PM

Thanks for the further info. I ordered the disks about a week ago and should have them any day now. I'll give it a shot when they come and post the results.

Thanks again

Bill

#10 wgc19136

wgc19136
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:23 PM

Posted 28 November 2009 - 06:57 PM

got the recovery disk and all is now well.

Thank you for your time and efforts.

Bill




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users