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IE keeps starting up on its own randomly


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2 replies to this topic

#1 ndjohnso

ndjohnso

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Posted 13 November 2009 - 01:26 AM

Hi, Internet Explorer keeps popping up without me ever starting it up. I am running Windows Vista SP1. There are always two separate pages that open up, and they are of ads for various things. I have already looked through dozens of forums and none of the proposed solutions has worked. I NEVER use IE, usually chrome, and sometimes firefox. Here is the HijackThis Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:08:10 PM, on 11/12/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18319)
Boot mode: Normal

Running processes:
C:\Windows\msa.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
C:\PROGRA~2\Java\jre6\bin\jp2launcher.exe
C:\Program Files (x86)\Java\jre6\bin\java.exe
C:\Users\Nick\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nick\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Nick\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SpybotSD.exe
C:\Users\Nick\Documents\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...p;m=nv52_series
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...p;m=nv52_series
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...p;m=nv52_series
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...p;m=nv52_series
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files (x86)\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [VideoWebCamera] "C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe" -a
O4 - HKLM\..\Run: [LManager] "C:\Program Files (x86)\Launch Manager\LManager.exe"
O4 - HKLM\..\Run: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "c:\Program Files (x86)\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [CLMLServer] "c:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -k
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [UVS10 Preload] "C:\Program Files (x86)\Ulead Systems\Ulead VideoStudio 10\uvPL.exe"
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Nick\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O13 - Gopher Prefix:
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~2\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: Symantec Auto-upgrade Agent (Smcinst) - Unknown owner - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcLU\Setup\smcinst.exe (file missing)
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files (x86)\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 12451 bytes

Any help is greatly appreciated. I've already run SpyBot, Anti-Malware, Symnatec, and HouseCall. SpyBot came up with infected files, then deleted them, but the problem continues. This problem occurs every hour or two

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#2 DocSatan

DocSatan

    Bleepin' Wanna-Be


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Posted 20 November 2009 - 10:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 28 November 2009 - 02:52 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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