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Security Tool Malware


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3 replies to this topic

#1 Marmic

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Posted 12 November 2009 - 10:15 PM

Hello:

I printed the instructions I found by going to Google & then to this web site and reading about removing the Security Tool malware.

The infection is on one of my laptops. On that machine, the malware will not let me log onto the internet because it will not execute the software to make the connection to the internet.

I downloaded rkill and mbam on my uninfected computer , copied them to a jump drive and then copied them to the infected computer. The malware blocks the execution of both programs.

I have tried doing a boot in the Safe Mode on the infected computer by pressing F8 multiple times after doing a restart, but the machine will not go into the Safe Mode. I figured I might be able to execute the rkill if I were in the Safe Mode.

So I have the recommended programs on the infected computer but Security Tools says they are both infected and terminates their execution when I try to start them.

Security tools has also blanked out my desk top and will not let Task Manager run.

Can someone offer some step by step help?

Marmic

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#2 boopme

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Posted 12 November 2009 - 11:43 PM

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
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#3 Marmic

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Posted 13 November 2009 - 12:22 PM

Hello Again:

I found that instead of hitting Restart, that if I shut the computer off completely and waited awhile, that I could get into the SafeMode during startup.

Once there, I was able to run RKill and then Malwarebytes. It found 13 occurances of infected files which I quarantened.

I then rebooted into the normal mode and ran Malwarebytes again. This time it found 3 more occurances.

It now appears that I am free of the virus.

I fail to understand how it got past AVG, but that is something to take up with them.

Thank you for your response.

I really like the site.

#4 boopme

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Posted 13 November 2009 - 01:15 PM

Hello this sounds great. Did you Update MBAM before running it/
I would still like you to do these..
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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