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What programs to run if you are infected


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11 replies to this topic

#1 AMBER LEAF999

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Posted 12 November 2009 - 06:38 PM

Hello there

This is really to gain a bit of knowledge, for future reference

Before downloading hijackthis.exe

Will running "windows defender" or "Malicious software removal tool" or "malware bytes" be of any use.
At the moment i have these installed

Or do you have or is it best to have spybot installed and run that, or even run them all............. :thumbsup:
Or any other type of freeware program, though i am familar with spybot


Windows xp pro sp2
Windows vista sp2 home premium
TOSHIBA LAPTOP L300-1BV/ WINDOWS VISTA HOME PREMIUM SP2 / 2 GB RAM/ 32 BIT /windows 7 vista home premium, 3GB Ram/ 64 bit

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#2 boopme

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Posted 12 November 2009 - 07:02 PM

Those are good to run ... Please Don't run HJT without supervision. Removing the wrong ting can render your PC unbootable.

But I would like you to run these and post their logs for review.



Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 AMBER LEAF999

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Posted 13 November 2009 - 01:42 AM

Those are good to run ... Please Don't run HJT without supervision. Removing the wrong ting can render your PC unbootable.

Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.


I have ccleaner installed, so would that be ok instaed of ATF
Downloading SAS, once installed and have done a few scans, can i leave it installed or would it conflict with "windows defender" or "Malicious software removal tool" or "malware bytes"

Just printed all that out anyway, for future note's


WOW, good advice and instructions boopme
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#4 D_N_M

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Posted 13 November 2009 - 02:21 AM

Hello AMBER LEAF999
Please post the logs as instrcuted by boopme

Regards

D_N_M

#5 boopme

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Posted 13 November 2009 - 11:25 AM

Thanks..D_N_M and Amber

Yes CC is OK for that. I prefer ATF as there is no Rgeistry Cleaner.. I hate to temp people to use them .. I feel reg cleaners can do more harm then good..
Will await the logs.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 AMBER LEAF999

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Posted 14 November 2009 - 12:05 AM

Hello AMBER LEAF999
Please post the logs as instrcuted by boopme

Regards

D_N_M


D_N_M

OK, will do just going through it.. :thumbsup:




Thanks..D_N_M and Amber

Yes CC is OK for that. I prefer ATF as there is no Rgeistry Cleaner.. I hate to temp people to use them .. I feel reg cleaners can do more harm then good..
Will await the logs.


Yes boopme, aware of that, do not use the reg cleaner much, but when i do , i just use the option to back-up and save it to my doc's
Gets rid of a lot of useless reg keys though..

But anyway i will carry on now... :flowers:

Edited by AMBER LEAF999, 14 November 2009 - 12:11 AM.

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#7 AMBER LEAF999

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Posted 14 November 2009 - 02:53 AM

Hello guys, here are the logs, they look pritty much clean apart from a few Adware tracking cookies, bit i'am not sure on them.
I removed them anyway, but i think they still come back don't they, or is there a way to stop them....

These logs are from my laptop, so later i can do the same scans on my older xp machine, and post them in to you
I have put all your instructions into a folder so i know how to do this properly in the future, i would not have dreamed of using safe mode, so thats something new to me.

Maybe there's no point in doing a hijack this log, but could i try one anyway using your instructions, if only just for knowledge in case i have to send one for real next time

I done these scans using my standard account, which i use all the time

MALWAREBYTES

Malwarebytes' Anti-Malware 1.41
Database version: 3168
Windows 6.0.6002 Service Pack 2

14/11/2009 05:29:26
mbam-log-2009-11-14 (05-29-26).txt

Scan type: Quick Scan
Objects scanned: 96285
Time elapsed: 3 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


SUPERANTISPYWARE

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/14/2009 at 06:47 AM

Application Version : 4.30.1004

Core Rules Database Version : 4260
Trace Rules Database Version: 0

Scan type : Complete Scan
Total Scan Time : 00:33:04

Memory items scanned : 217
Memory threats detected : 0
Registry items scanned : 6384
Registry threats detected : 0
File items scanned : 41723
File threats detected : 6

Adware.Tracking Cookie
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@ad.yieldmanager[2].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@apmebf[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@atdmt[1].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@content.yieldmanager[2].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@content.yieldmanager[3].txt
C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Cookies\administrator@mediaplex[1].txt
TOSHIBA LAPTOP L300-1BV/ WINDOWS VISTA HOME PREMIUM SP2 / 2 GB RAM/ 32 BIT /windows 7 vista home premium, 3GB Ram/ 64 bit

#8 boopme

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Posted 14 November 2009 - 05:08 PM

Hello, well these look clear are you still having malware issues?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 AMBER LEAF999

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Posted 15 November 2009 - 02:36 AM

Hello, well these look clear are you still having malware issues?


No it appears not boopme, but i will still like to try a hijackthis log, to get the knowledge of how you would go about doing one......
Can you point me to a link, that tell you how to do this...

If only to save me going through all this if i have a real bad attack, i will know what to do

I know this is a bit early, but is it hard to understand the reading of a hijack this log, its something that sounds interesting to me, and would like to start getting to know how to read one, if that is possable...

Well anything is possable really, if you are will to learn...

As i said i will try run these scans on my older XP machine, and see what that brings up, though i do regular scans anyway, so that should be pritty clean i should imagin....
TOSHIBA LAPTOP L300-1BV/ WINDOWS VISTA HOME PREMIUM SP2 / 2 GB RAM/ 32 BIT /windows 7 vista home premium, 3GB Ram/ 64 bit

#10 boopme

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Posted 15 November 2009 - 05:53 PM

Absolutely.. follow tese below. The HJT forum is jammed right now,about 5 days,but you WILL be answered. It's a good plan.

OK with the other PC name the logs here OTHER /new so I know,thanmks.


You will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.

Edited by boopme, 15 November 2009 - 05:54 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 AMBER LEAF999

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Posted 17 November 2009 - 05:07 AM

Absolutely.. follow tese below. The HJT forum is jammed right now,about 5 days,but you WILL be answered. It's a good plan.



Let me know if it went OK.


OK boopme, done the logs/hjt dds. went fine "to the letter" thanks

With this really only being a sort of test log (s) to get to know how you do them, should i still enter them in the HJT forum.
As i really would not know what to put, as a "problem" and a desciption... and just talking up time if there is a lot of logs to get through

Edited by AMBER LEAF999, 17 November 2009 - 06:05 AM.

TOSHIBA LAPTOP L300-1BV/ WINDOWS VISTA HOME PREMIUM SP2 / 2 GB RAM/ 32 BIT /windows 7 vista home premium, 3GB Ram/ 64 bit

#12 boopme

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Posted 18 November 2009 - 12:27 AM

You will be able to learn what happens to your log. HJT is a powerful tool. Not everthing it shows is removable and removing tyhe wrong thing can be terrible. Only people trained in HJT and malware removal are allowed to handle HJT logs. We train them here and it is a long process.

I am available via PM if needed.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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