Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help please. Computer running S-L-O-W-L-Y etc.


  • This topic is locked This topic is locked
10 replies to this topic

#1 FrogmanMickey

FrogmanMickey

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:04:40 PM

Posted 12 November 2009 - 05:04 PM

Hi

My computer has begun responding very slowly. Boot up takes forever, programs take a long time to open, the computer occassionally hangs when performing certain functions, e.g. copy/paste in Windows Explorer, and I am having to use Task Manager a lot to end various processes that hang up and won't open or close. OS is XP Home SP3. Could I submit a scan log of some kind and have someone analyze it to see what might be causing this?

Thank You.

BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:40 PM

Posted 14 November 2009 - 09:01 PM

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 FrogmanMickey

FrogmanMickey
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:04:40 PM

Posted 14 November 2009 - 10:17 PM

Hi

Thanks for helping me. I ran the Malwarebytes scan. It found several items, which I let it delete and reboot the computer. However, that did not seem to speed things up. Here is the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 3

11/14/2009 6:53:47 PM
mbam-log-2009-11-14 (18-53-47).txt

Scan type: Quick Scan
Objects scanned: 101028
Time elapsed: 9 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{497dddb6-6eee-4561-9621-b77dc82c1f84} (Rogue.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4e980492-027b-47f1-a7ab-ab086dacbb9e} (Rogue.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{5ead8321-fcbb-4c3f-888c-ac373d366c3f} (Rogue.Ascentive) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{31f3cf6e-a71a-4daa-852b-39ac230940b4} (Rogue.Ascentive) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\system32\SysRestore.dll (Rogue.Ascentive) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\SysRestore.dll (Rogue.Ascentive) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\prnet.tmp-up.txt (Malware.Trace) -> Quarantined and deleted successfully.

#4 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:40 PM

Posted 15 November 2009 - 05:09 PM

:inlove:

Please download TFC:
http://www.geekstogo.com/forum/downloads.h...load&id=187

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.
-----------------------------------

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.

=============================

:flowers:
Update mbam and run a FULL scan
Please post the results

=======================

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=======================

:trumpet:

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 15 November 2009 - 05:12 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 FrogmanMickey

FrogmanMickey
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:04:40 PM

Posted 16 November 2009 - 04:14 PM

Hi

1. I ran TFC and rebooted.

2. I updated mbam and ran a full scan. It found a few things which I let it delete. The log of this scan is pasted below. After reboot, just to be sure I ran a second scan. It came up clean. The log of the 2nd scan is pasted below the first scan log.

3. I got SAS confiured as instructed and booted up into safe mode, but the computer could not get into safe mode. It began loading drivers and scrolled through a couple dozen before it stopped scrolling. I let it sit for 20 minutes in case it was doing something behind the scene but it never completed the load. It was just stuck. The last driver it loaded was agp440.sys. I had to use the Off button to get out of it. I tried it twice just in case that might make a difference, but it stuck the second time, too, at the same place in the loading sequence (showing agp440.sys as the last driver on the screen).

So I am stuck now. I can't continue with your instructions, because I do not know how to get past the problem with getting into safe mode.

4. BTW. I went to download Dr. Web CureIt using the link you provided, but the web site that came up was in Russian (or some other language that uses Cyrillic characters). So I googled the program name and found one by that name on cnet downloads and downloaded that one. It has a rather odd file name: 6m3ze36z.exe. I hope it is the same thing. But again, I can't run it because I am supposed to run it in safe mode but I can't get into safe mode. Hopefully you have a solution for that problem so we can proceed.

Cheers


------------------------------
mbam 1st scan log:

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 3

11/16/2009 5:03:09 AM
mbam-log-2009-11-16 (05-03-09).txt

Scan type: Full Scan (C:\|)
Objects scanned: 228270
Time elapsed: 1 hour(s), 15 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{67450775-3b18-49b1-aa83-0e010f07f4df} (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{69b3ebfa-0015-4914-9312-e7758eacfac1} (Trojan.Dropper) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{30de9920-2e84-40a2-88a5-b8d256e15101} (Trojan.Dropper) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Program Files\Common Files\ACD Systems\Filters\EITCC_LinearBlur.dll (Trojan.Dropper) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common Files\ACD Systems\Filters\EITCC_LinearBlur.dll (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Program Files\Mindscape\PrintMaster\HUBRES32.DLL (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\prnet.tmp.vir (Trojan.Downloader) -> Quarantined and deleted successfully.



------------------------------
mbam 2nd scan log:

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 3

11/16/2009 12:01:37 PM
mbam-log-2009-11-16 (12-01-37).txt

Scan type: Full Scan (C:\|)
Objects scanned: 228364
Time elapsed: 1 hour(s), 21 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:40 PM

Posted 16 November 2009 - 07:47 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

=============================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 FrogmanMickey

FrogmanMickey
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:04:40 PM

Posted 17 November 2009 - 04:29 AM

Hi

I ran the 3 programs you requested and the results are posted below. They seemed to run without a problem, but Win32kDiag did not generate any content. I have run that utility before on a different computer and it generated pages and pages of data.

Also, there have been further developments with respect to getting into safe mode:

Since I could not get into safe mode using the f8 method, as previously reported, I read on line that another way to get there is to use msconfig, tab BOOT.INI, and select the check box for /Safeboot under Boot Options. So I tried that method. Here is what happened.

Some time ago when trying to resolve some problem I was having, I tried to run CHKDSK. It wouldn’t run while in Windows but asked if I wanted it to run on boot up. I said yes. However, although it tried to start during boot up, it would not actually run. I would get a blue screen that said (paraphrasing) CHKDSK is looking at the disk. Disk is NTFS. Disk cannot be accessed. Then the screen would disappear and Windows would load. That happened on every boot up and I did not know how to unschedule CHKDSK from trying to run. But the screen only lasted a few seconds so it was only a minor annoyance and I let it go.

However, for some reason after I used msconfig to tell the computer to boot up in safe mode, when the computer booted up, CHKDSK actually ran this time. It took 5 1/2 hours to go through the 5 verification stages (4 ˝ hours on Verifying File Data), but I went ahead and let it run until it was complete. It reported on what it had done, but the report screen scrolled by too quickly for me to see what it said. Then it closed itself and rebooted. When it got to the CHKDSK screen, I cancelled out of that and lo and behold, the computer started up in Safe Mode! So maybe CHKDSK fixed something in the computer that was preventing it from going into safe mode before. I don't know, but I got there.

I unchecked the Safeboot checkbox in msconfig so the computer will start normally next time. But as long as I had made it into safe mode I decided to go ahead with the runs of SAS and Dr. Web Cureit you wanted me to do. However since it was 1:00 am by the time I accomplished getting into safe mode I just started SAS running a full scan and I am going to bed. (I am doing this post using my wife's computer) I will finish up in the morning and post the logs. Although I have provided some things for you in this post, you may wish to withhold your reply until you receive the other logs.

Also, if CHKDSK has generated a log and stored it somewhere, and if the info in it might be of any value, please tell me how to find it and I can post that too.

Cheers.

------------------------
Root Repeal log:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/16 18:25
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xEE4E2000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7D69000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xED1FB000 Size: 49152 File Visible: No Signed: -
Status: -

Name: uphcleanhlp.sys
Image Path: C:\WINDOWS\system32\Drivers\uphcleanhlp.sys
Address: 0xEDD74000 Size: 8960 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 263 Function Name: NtUnloadKey
Status: Hooked by "C:\WINDOWS\system32\Drivers\uphcleanhlp.sys" at address 0xedd746d0

==EOF==

-------------------------------------
Win32Diag log:

Running from: C:\Documents and Settings\Doug\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Doug\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...


Finished!

-------------------------------------
Command Code log

Volume in drive C has no label.
Volume Serial Number is D032-4548

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 04:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 04:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 04:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 04:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 04:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 04:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 23,662,788,608 bytes free

#8 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:40 PM

Posted 17 November 2009 - 06:36 PM

Never use the safeboot option when malware is suspected. You were fortunate

Status: Hooked by "C:\WINDOWS\system32\Drivers\uphcleanhlp.sys" at address 0xedd746d0
Seems rather suspicious


Now that you were successful in creating a Root Repeal log you need to post it in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that this log was all you could get to run successfully

Post here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck

Edited by garmanma, 17 November 2009 - 06:36 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 FrogmanMickey

FrogmanMickey
  • Topic Starter

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Local time:04:40 PM

Posted 18 November 2009 - 03:19 AM

Thanks for your help and I will follow the instructions you have provided. However, to finish up, here is the rest of what you requested:

I ran SAS in safe mode for both the Administrator and for my user account. I have pasted both SAS scans below for your review.

I updated Dr. Web CureIt (the screen said the version I downloaded was 133 days out of date), went back into safe mode and ran the Express scan. The Express scan found no viruses but did say that the HOSTS file had been modified and asked if I wanted to restore it to the default. Since it said that the existing version would be stored in the Quarantine folder, I said yes to restoring the default. I unchecked the Heuristic analysis checkbox and ran the Complete scan, as instructed. That scan found several items. I saved the DrWeb.csv report it generated and have pasted it to this post. It also generated a CureIt.log, but that document is thousands of pages long, which is no doubt why you didn’t request it. So I am not sending it.

-------------------------------------
SAS Log - Administrator

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/15/2009 at 08:25 AM

Application Version : 4.29.1004

Core Rules Database Version : 4274
Trace Rules Database Version: 2154

Scan type : Quick Scan
Total Scan Time : 00:22:28

Memory items scanned : 520
Memory threats detected : 0
Registry items scanned : 654
Registry threats detected : 0
File items scanned : 8867
File threats detected : 0

--------------------------------------------------
SAS log - user account

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/17/2009 at 02:57 PM

Application Version : 4.29.1004

Core Rules Database Version : 4278
Trace Rules Database Version: 2155

Scan type : Complete Scan
Total Scan Time : 04:39:52

Memory items scanned : 198
Memory threats detected : 0
Registry items scanned : 6638
Registry threats detected : 0
File items scanned : 117524
File threats detected : 0

---------------------------------------------
DrWeb.csv

0E980000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.Click.25308;Deleted.;
CouponPrinter.exe\data012;C:\My Download Files\CouponPrinter.exe;Adware.Coupons.34;;
CouponPrinter.exe\data013;C:\My Download Files\CouponPrinter.exe;Adware.Coupons.34;;
CouponPrinter.exe\data015;C:\My Download Files\CouponPrinter.exe;Adware.Coupons.34;;
CouponPrinter.exe\data016;C:\My Download Files\CouponPrinter.exe;Adware.Coupons.34;;
CouponPrinter.exe;C:\My Download Files;Container contains infected objects;Moved.;
Process.exe;C:\My Download Files\Spyware_Malware Fix\SmitFraudFix\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
restart.exe;C:\My Download Files\Spyware_Malware Fix\SmitFraudFix\SmitfraudFix;Tool.ShutDown.14;Incurable.Moved.;
Process.exe;C:\My Download Files\Spyware_Malware Fix\Spyaxe Removal Tools\smitRem;Tool.Prockill;Incurable.Moved.;
pv.exe;C:\My Download Files\Spyware_Malware Fix\Spyaxe Removal Tools\smitRem;Program.PrcView.3741;Incurable.Moved.;
VirtumundoBeGone.exe\data005;C:\My Download Files\Spyware_Malware Fix\VundoFix and ComboFix\VirtumundoBeGone.exe;Tool.Prockill;;
VirtumundoBeGone.exe;C:\My Download Files\Spyware_Malware Fix\VundoFix and ComboFix;Archive contains infected objects;Moved.;
A0027578.ocx;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP209;Adware.Coupons.34;Incurable.Moved.;
A0027890.reg;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP209;Trojan.StartPage.1505;Deleted.;
A0028213.exe\data012;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210\A0028213.exe;Adware.Coupons.34;;
A0028213.exe\data013;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210\A0028213.exe;Adware.Coupons.34;;
A0028213.exe\data015;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210\A0028213.exe;Adware.Coupons.34;;
A0028213.exe\data016;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210\A0028213.exe;Adware.Coupons.34;;
A0028213.exe;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210;Container contains infected objects;Moved.;
A0028215.exe\data005;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210\A0028215.exe;Tool.Prockill;;
A0028215.exe;C:\System Volume Information\_restore{0C1D1238-A1EF-43EA-9ACF-9240DDBA7386}\RP210;Archive contains infected objects;Moved.;

#10 garmanma

garmanma

    Computer Masochist


  • Members
  • 27,809 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Cleveland, Ohio
  • Local time:08:40 PM

Posted 18 November 2009 - 05:44 PM

Status: Hooked by "C:\WINDOWS\system32\Drivers\uphcleanhlp.sys" at address 0xedd746d0

I would still proceed with submitting a log
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 37,009 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:08:40 PM

Posted 19 November 2009 - 08:43 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/272285/need-help-with-malware-removal/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users