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Windows firewall disabled, hangs on accessing internet


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#1 Rose1957

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Posted 12 November 2009 - 04:17 PM

Hello! Am trying to help a friend who is running Windows XP Home. These are the symptoms:
1. Unable to enable Windows Firewall. (set on disabled, radio buttons greyed out).
2.System Restore does not work...i.e. absolutely nothing happens when I click on System Restore.
3. There are a couple of suspicious programs that I can't get rid of...one is Uniblue Registry Booster (and Uniblue Speed up My PC), and the other is the infernal Incredimail. Unable to remove using control panel. On trying to remove, it sends you into a loop that gets you nowhere.
4. Hangs on trying to get to internet. Icon keeps going round and round but nothing else happens.
5. AVG "looks" like its running, but as I cannot get access to the internet, it seems a bit suspicious when it 'says' it has updated successfully (by showing a valid 'update date').
I would appreciate any help, thankyou.
Rose

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#2 SwiftHawk

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Posted 12 November 2009 - 04:40 PM

Rose,

Are you able to get onto the internet on safe mode? (Press F8 over and over again when the computer is booting up and go into Safemode with networking.) If so, It would see that it's a program that is blocking port 80 which controls your internet in terms of browsing.

Also, you might want to try Revo uninstaller (if you google it, you will find it) to remove Uniblue from your system.

Hope that helps,
Cheers.

#3 Rose1957

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Posted 12 November 2009 - 10:48 PM

Hi SwiftHawk,
Did manage to uninstall Uniblue using revouninstaller. thanks for that.
But unable to get to internet via safe mode. Ran diagnostics and error: "HTTP Error 12007 connecting to Microsoft.com. Server name or address could not be resolved. Could not make HTTP, HTTPS or FTP connections. " Checked modem and all connections look good.
Another option for me to restore the system is given before it boots up into safe mode, but this is the error I'm getting:
"System restore has encountered a problem and needs to close. "
Also unable to open the System information or System restore in safe mode.
Plenty of space on C: used = 13.3GB, unused = 23.8GB.
Thanks,
Rose

Edited by Rose1957, 12 November 2009 - 11:01 PM.


#4 SwiftHawk

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Posted 13 November 2009 - 01:52 AM

Rose,

One issue down! :-D

For your internet, we'll go ahead and try to some of your settings to see if we can get a connection..

First, Go to Start>Run>CMD

Run this command

"netsh winsock reset catalog" as well as "netsh int ip reset"

This will reset everything considering your TCP/IP settings. Hopefully, with any luck, this will be your last step.

If this doesn't work, uninstall AVG and attempt to look for any conflicting firewall programs suchs as Norton. If you have any other firewall programs, uninstall them. If you HAD one, use uninstaller tools form the maker of the software.

After ALL this, still no internet, I need you to go to Start> Control Panel > System > Device Manager and send a screenshot of of all the catagories opened.

Hope that helps
Cheers.


*** Reason for Edit: Needed to be abit clearer.

Edited by SwiftHawk, 13 November 2009 - 01:59 AM.


#5 Rose1957

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Posted 13 November 2009 - 08:52 PM

Hi SwiftHawk,
Unfortunately Incredimail is still there, even after using RevoUninstaller. (Uniblue looks like its gone). If I use the uninstall option with the Incredimail program, it goes into a loop, tries to access the internet, and of course we are unable to get there.
I did the resetting of the TCP/IP settings, which reset ok, but still no access to internet.

I tried to load on AVG's latest version but stopped on error. An example of the error message is below, but there's pages of it:

"[AVG.SETUP.MODEL] DEBUG 2009-11-14 00:10:25,575 FAMILYPC PID:3604 THID:3608 ID:7CB8E5A4-BA0A-4030-AFFD-72D37A359E89:2188.703.114428 MSG:aCIZsD+TafIusRjrX6D8Ze+Djrxjc7opYK7I5sQ7H8k8nti/pQxgnpMWzVIi46FYqljoiFPwLKuJhgqoP2k1zMXyDKnLT4DHz".

I have started running SuperAntiSpyware in safe mode, so far it has found 3 Trojans and other assorted virusy type stuff.
Screenshots of device manager attached.
Thanks,
Rose

#6 Guest_Abacus 7_*

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Posted 13 November 2009 - 09:01 PM

:thumbsup:

You will get better Help if you Post in this Section? There, they specialise in Infections from all sorts of Malware, Mate and give you really good advice.

http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

#7 garmanma

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Posted 13 November 2009 - 10:29 PM

Remove Incredimail
http://www.incredimail.com/english/help/im...ncredimail.html
Remember to delete the bin folder
Mark
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#8 SwiftHawk

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Posted 14 November 2009 - 10:42 AM

I noticed that you have two different Ethernet cards. I'm sure you already have tried both, I'm assuming.

Try going back to cmd and try "IPconfig /flushdns".

If that doesn't work, please type "ipconfig /all" and send screenshots as well.

If you have an infection, Try running Malware Antimalware, then Super antispyware. That might be your problem as well. If you have any issues with running the two tools, head over to the infection area. :-)

Cheers,

#9 Rose1957

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Posted 16 November 2009 - 01:22 PM

It does look like its full of trojans and viruses, so will take the problem to the infected area.
Thanks for your efforts,
Rose.




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