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Can't access Windows Updates or Update Malwarebytes


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#1 shans

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Posted 12 November 2009 - 03:15 PM

Hi - Running MS Windows XP Pro SP2; IE7 and Firefox; tried to update to SP3 (on IE7) and found I could not access microsoft updates page. Been working on this problem for 2 days and seems I can't update Malwarebytes either. Ran Malwarebytes and it picked up DNS trojans and removed them but still can't access updates. I'm on WildBlue satellite Internet connection (don't think I'm on a proxy server; it's not checked on my screen). Tried a few free anti-whatever applications and they did not come up with anything (sorry, can't remember which ones; one was for a worm that was known for blocking security sites). Anyway, I'd be happy to repeat anything. I have this same problem on my laptop (is it something to do with Wild Blue?) I only have basic knowledge of running system reports, so I'd need step by step instructions. THANKS!! Have a great day!

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#2 garmanma

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Posted 14 November 2009 - 08:43 PM

Welcome to BC

Run this application first and then try Mbam

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

===========================


When you cannot update

Since you cannot use the Internet, manually download the definition updates from another computer, save them to a flash (usb, pen, thumb, jump) drive or CD and transfer to the infected machine. Then just double-click on mbam-rules.exe to install the update. If you cannot transfer or install from the infected machine, try installing the file directly from the flash drive to your machine.Mbam-rules.exe is not updated daily. Another way to get the most current database definitions is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it. Then perform a new Quick Scan in normal mode and make sure you reboot afterwards.

Edited by garmanma, 14 November 2009 - 08:44 PM.

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