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Computer is infected

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2 replies to this topic

#1 BonJovi


  • Members
  • 1 posts
  • Local time:07:01 AM

Posted 12 November 2009 - 01:08 PM

Hi, computer is infected, it had outdated kaspersky, I removed it, then ran ComboFix (sorrrrryyyy), then I installed kaspersky 7 and scanned computer. Kaspersky deletedet remaining infections, but every time I put USB flash in computer it creates autorun.inf, and folder recycler - kaspersky deletes it, but everytime it is created again when I put USB in computer...... Then i installed Malwarebytes anti malware, but it doesnt find anything... Just to note that Kaspersky and MBAM could not be updated from internet (i updated it manually from another computer) nor I can open mbam site....

Here are logs

Sorry for bad English
Thanks in advance

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:04:36 PM, on 11/12/2009
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myskyp.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O17 - HKLM\System\CCS\Services\Tcpip\..\{224AF3B4-BEB4-4011-A564-DFA7CC872BB7}: NameServer =
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

End of file - 3024 bytes

ComboFix 09-11-11.02 - as 11/12/2009  0:50.1.1 - NTFSx86
Microsoft Windows XP Professional  5.1.2600.1.1252.1.1033.18.255.140 [GMT 1:00]
Running from: c:\documents and settings\as\Desktop\ComboFix.exe

[i] ADS - svchost.exe: deleted 68 bytes in 1 streams. [/i]
[i] ADS - ntoskrnl.exe: deleted 68 bytes in 1 streams. [/i]
[i] ADS - explorer.exe: deleted 132 bytes in 1 streams. [/i]
[i] ADS - win32k.sys: deleted 68 bytes in 1 streams. [/i]
[i] ADS - netcfgx.dll: deleted 100 bytes in 1 streams. [/i]

(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))

c:\documents and settings\All Users\Application Data\Starware
c:\documents and settings\All Users\Application Data\Starware\buttons\cursorcafe.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\cursorcafeA.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\FindIt.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\FindItHot.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\findithotxp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\finditxp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\games.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\gamesA.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\Highlight.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\HighlightHot.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\highlighthotxp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\highlightxp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\logo.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\logoxp.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\moviesA.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\Reference.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\ReferenceHot.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\referencehotxp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\referencexp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\screensaver.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\screensaverA.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\Weather.bmp
c:\documents and settings\All Users\Application Data\Starware\buttons\weatherhotxp.png
c:\documents and settings\All Users\Application Data\Starware\buttons\weatherxp.png
c:\documents and settings\All Users\Application Data\Starware\contexts\error.xml
c:\documents and settings\All Users\Application Data\Starware\contexts\Related.xml
c:\documents and settings\All Users\Application Data\Starware\contexts\Travel.xml
c:\documents and settings\All Users\Application Data\Starware\images\clear.bmp
c:\documents and settings\All Users\Application Data\Starware\images\cloudy.bmp
c:\documents and settings\All Users\Application Data\Starware\images\mcloud.bmp
c:\documents and settings\All Users\Application Data\Starware\images\na.bmp
c:\documents and settings\All Users\Application Data\Starware\images\nclear.bmp
c:\documents and settings\All Users\Application Data\Starware\images\ncloudy.bmp
c:\documents and settings\All Users\Application Data\Starware\images\nmcloud.bmp
c:\documents and settings\All Users\Application Data\Starware\images\nnoicon.bmp
c:\documents and settings\All Users\Application Data\Starware\images\npcloud.bmp
c:\documents and settings\All Users\Application Data\Starware\images\pcloud.bmp
c:\documents and settings\All Users\Application Data\Starware\images\rain.bmp
c:\documents and settings\All Users\Application Data\Starware\images\tstorm.bmp
c:\documents and settings\All Users\Application Data\Starware\images\walertXP.bmp
c:\documents and settings\All Users\Application Data\Starware\SimpleUpdate\ProductMessagingConfig.xml
c:\documents and settings\All Users\Application Data\Starware\SimpleUpdate\ProductMessagingConfig.xml.backup
c:\documents and settings\All Users\Application Data\Starware\SimpleUpdate\SimpleUpdateConfig.xml
c:\documents and settings\All Users\Application Data\Starware\SimpleUpdate\SimpleUpdateConfig.xml.backup
c:\documents and settings\All Users\Application Data\Starware\SimpleUpdate\TimerManagerConfig.xml
c:\documents and settings\All Users\Application Data\Starware\SimpleUpdate\TimerManagerConfig.xml.backup
c:\documents and settings\All Users\Application Data\Starware\U0001D82B.exe
c:\documents and settings\as\Application Data\Starware
c:\documents and settings\as\Application Data\Starware\BrowserSearch\BrowserSearch.xml
c:\documents and settings\as\Application Data\Starware\BrowserSearch\BrowserSearch.xml.backup
c:\documents and settings\as\Application Data\Starware\ErrorSearch\ErrorSearchOptions.xml
c:\documents and settings\as\Application Data\Starware\ErrorSearch\ErrorSearchOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Games\GamesOptions.xml
c:\documents and settings\as\Application Data\Starware\Games\GamesOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Layouts\PreferencesLayout.xml
c:\documents and settings\as\Application Data\Starware\Layouts\PreferencesLayout.xml.backup
c:\documents and settings\as\Application Data\Starware\Layouts\ToolbarLayout.xml
c:\documents and settings\as\Application Data\Starware\Layouts\ToolbarLayout.xml.backup
c:\documents and settings\as\Application Data\Starware\Layouts\WeatherLayout.xml
c:\documents and settings\as\Application Data\Starware\Layouts\WeatherLayout.xml.backup
c:\documents and settings\as\Application Data\Starware\Manager\ManagerOptions.xml
c:\documents and settings\as\Application Data\Starware\Manager\ManagerOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Movies\MoviesOptions.xml
c:\documents and settings\as\Application Data\Starware\Movies\MoviesOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Reference\ReferenceOptions.xml
c:\documents and settings\as\Application Data\Starware\Reference\ReferenceOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\RelatedSearch\RelatedSearchOptions.xml
c:\documents and settings\as\Application Data\Starware\RelatedSearch\RelatedSearchOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Screensavers\ScreensaversOptions.xml
c:\documents and settings\as\Application Data\Starware\Screensavers\ScreensaversOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\ScreensaversMarketingSitePager\ScreensaversMarketingSitePagerOptions.xml
c:\documents and settings\as\Application Data\Starware\ScreensaversMarketingSitePager\ScreensaversMarketingSitePagerOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\SearchAssistPlus\SearchAssistPlusOptions.xml
c:\documents and settings\as\Application Data\Starware\SearchAssistPlus\SearchAssistPlusOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\SearchMatch\SearchMatchOptions.xml
c:\documents and settings\as\Application Data\Starware\SearchMatch\SearchMatchOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Toolbar\TBProductsOptions.xml
c:\documents and settings\as\Application Data\Starware\Toolbar\TBProductsOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\ToolbarLogo\ToolbarLogoOptions.xml
c:\documents and settings\as\Application Data\Starware\ToolbarLogo\ToolbarLogoOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\ToolbarSearch\ToolbarSearchOptions.xml
c:\documents and settings\as\Application Data\Starware\ToolbarSearch\ToolbarSearchOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\TravelSearch\TravelSearchOptions.xml
c:\documents and settings\as\Application Data\Starware\TravelSearch\TravelSearchOptions.xml.backup
c:\documents and settings\as\Application Data\Starware\Weather\AlertArchive.xml
c:\documents and settings\as\Application Data\Starware\Weather\AlertArchive.xml.backup
c:\documents and settings\as\Application Data\Starware\Weather\WeatherOptions.xml
c:\documents and settings\as\Application Data\Starware\Weather\WeatherOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware
c:\documents and settings\LocalService\Application Data\Starware\BrowserSearch\BrowserSearch.xml
c:\documents and settings\LocalService\Application Data\Starware\BrowserSearch\BrowserSearch.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\ErrorSearch\ErrorSearchOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\ErrorSearch\ErrorSearchOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Games\GamesOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Games\GamesOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Layouts\PreferencesLayout.xml
c:\documents and settings\LocalService\Application Data\Starware\Layouts\PreferencesLayout.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Layouts\ToolbarLayout.xml
c:\documents and settings\LocalService\Application Data\Starware\Layouts\ToolbarLayout.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Manager\ManagerOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Manager\ManagerOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Movies\MoviesOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Movies\MoviesOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Reference\ReferenceOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Reference\ReferenceOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\RelatedSearch\RelatedSearchOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\RelatedSearch\RelatedSearchOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Screensavers\ScreensaversOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Screensavers\ScreensaversOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\ScreensaversMarketingSitePager\ScreensaversMarketingSitePagerOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\ScreensaversMarketingSitePager\ScreensaversMarketingSitePagerOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\SearchAssistPlus\SearchAssistPlusOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\SearchAssistPlus\SearchAssistPlusOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\SearchMatch\SearchMatchOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\SearchMatch\SearchMatchOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Toolbar\TBProductsOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Toolbar\TBProductsOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\ToolbarLogo\ToolbarLogoOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\ToolbarLogo\ToolbarLogoOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\ToolbarSearch\ToolbarSearchOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\ToolbarSearch\ToolbarSearchOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\TravelSearch\TravelSearchOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\TravelSearch\TravelSearchOptions.xml.backup
c:\documents and settings\LocalService\Application Data\Starware\Weather\AlertArchive.xml
c:\documents and settings\LocalService\Application Data\Starware\Weather\WeatherOptions.xml
c:\documents and settings\LocalService\Application Data\Starware\Weather\WeatherOptions.xml.backup
c:\program files\screensavers.com
c:\program files\screensavers.com\Installer\bin\iebyterange.xml
c:\program files\screensavers.com\Installer\bin\iebyterange.xml.backup
c:\program files\screensavers.com\Installer\bin\ScreensaversInst.dll
c:\program files\screensavers.com\Installer\bin\siuninst.exe
c:\program files\Starware
c:\program files\starware\bin\Starware.dll
c:\program files\starware\brand.bmp
c:\program files\starware\icons\star_16.ico
c:\program files\starware\StarwareConfig.xml
c:\program files\starware\StarwareUninstall.exe

c:\windows\system32\qmgr.dll . . . is infected!!

(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))


(((((((((((((((((((((((((   Files Created from 2009-10-12 to 2009-11-12  )))))))))))))))))))))))))))))))

2009-11-11 22:20 . 2001-08-17 12:48	12160	-c--a-w-	c:\windows\system32\dllcache\mouhid.sys
2009-11-11 22:20 . 2001-08-17 12:48	12160	----a-w-	c:\windows\system32\drivers\mouhid.sys
2009-11-11 22:20 . 2001-08-17 13:02	9600	-c--a-w-	c:\windows\system32\dllcache\hidusb.sys
2009-11-11 22:20 . 2001-08-17 13:02	9600	----a-w-	c:\windows\system32\drivers\hidusb.sys

((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2009-11-12 00:05 . 2008-09-24 19:21	--------	d-----w-	c:\documents and settings\as\Application Data\Skype
2009-11-11 23:03 . 2008-09-24 19:23	--------	d-----w-	c:\documents and settings\as\Application Data\skypePM
2002-08-29 02:41 . 2002-08-29 02:41	163025	--sha-r-	c:\windows\system32\nzcrrkv.dll

(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown 

"IncrediMail"="c:\program files\IncrediMail\bin\IncMail.exe" [2007-05-20 208946]
"Skype"="c:\program files\Skype\Phone\Skype.exe" [2008-08-11 21741864]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-03-20 68856]

"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]

"CTFMON.EXE"="c:\windows\System32\CTFMON.EXE" [2002-08-29 13312]
"NvMediaCenter"="c:\windows\System32\NVMCTRAY.DLL" [2003-07-28 49152]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Service Manager.lnk - c:\mssql7\Binn\sqlmangr.exe [2005-6-1 110592]

R1 necsopp;Kernel TCP Filtering protocol;c:\windows\system32\necsopp.sys [12/2/2007 5:39 PM 8192]
S2 gxrrhd;Update Config;c:\windows\system32\svchost.exe -k netsvcs [8/23/2001 12:00 PM 12800]
S3 FXDRV;FXDRV;\??\e:\fxdrv.sys --> e:\Fxdrv.sys [?]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR
*Deregistered* - mbr

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost  - NetSvcs
------- Supplementary Scan -------
uStart Page = hxxp://www.myskyp.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
IE: {{c95fe080-8f5d-11d2-a20b-00aa003c157a} - %SystemRoot%\web\related.htm
DPF: DirectAnimation Java Classes - file://c:\windows\Java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Free Download Manager - c:\program files\Free Download Manager\fdm.exe
AddRemove-ScreensaversInstaller - c:\program files\Screensavers.com\Installer\bin\siuninst.exe


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-11-12 01:04
Windows 5.1.2600 Service Pack 1 NTFS

scanning hidden processes ...  

scanning hidden autostart entries ... 

scanning hidden files ...  

scan completed successfully
hidden files: 0


--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(516)

- - - - - - - > 'lsass.exe'(580)

- - - - - - - > 'explorer.exe'(3260)
c:\program files\IncrediMail\bin\B4ImApp.dll
------------------------ Other Running Processes ------------------------
c:\program files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\program files\Skype\Plugin Manager\skypePM.exe
Completion time: 2009-11-12  1:08 - machine was rebooted
ComboFix-quarantined-files.txt  2009-11-12 00:08

Pre-Run: bytes free
Post-Run: 17.404.497.920 bytes free

- - End Of File - - 2003BEBA99B1E618720F57025F451BE1

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#2 Elise


    Bleepin' Blonde

  • Malware Study Hall Admin
  • 61,318 posts
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  • Local time:09:01 AM

Posted 20 November 2009 - 06:38 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log
  • GMER log

Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


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Malware analyst @ Emsisoft

#3 Elise


    Bleepin' Blonde

  • Malware Study Hall Admin
  • 61,318 posts
  • Gender:Female
  • Location:Romania
  • Local time:09:01 AM

Posted 26 November 2009 - 06:45 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."


Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome


Malware analyst @ Emsisoft

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