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instant message options grayed out in outlook 2003 and oe 6


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#1 swope1221

swope1221

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Posted 06 August 2005 - 06:45 AM

Hi. I am running outlook 2003 on a windows xp home sp2 computer. I just
downloaded MSN Messenger 7.0. After receiving an e-mail, I want to send the
person an instant message. I have under the tools, options, then other tab
selected both options under persons names. These would be enabling smart
tags and displaying online status. However, when I go to the person's name
in the from line, and click on the smart tag, the send instant message
option is grayed out, even if they are online. I looked for this in the
online support, but nothing came up. The same is true in outlook express. I had the same problem with windows messenger as well. Any help is appreciated if anyone has
any information. Thanks.
Eric

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