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XP infected, cannot run malware/antivirus

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#1 mcseadogs


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Posted 12 November 2009 - 10:11 AM

Hi I have an XP Pro machine that appears to be infected. I can get into Windows normally, but if I try to get into safe mode, I get a quick flash of blue screen and the computer reboots.

Once I get into Windows, I get icons but no taskbar. I can get into task manager and run some programs from there. I cannot run system restore, malware bytes, or antivirus without an error message. I can get into the explorer to view and access files. I tried to copy explorer.exe from the XP disk to the c:\windows directory but it will not let me paste.

If I double-click on the malwarebytes anti-malware program I get: run-time error '372' failed to load control 'vbalgrid' from vbalsgrid6.ocx. your version of vbalsgrid6.ocx may be out dated. make sure you are using the version of the control that was provided with your application.

If I try to run the system restore (by going to task manager --> run explorer --> navigate to c:\windows\system32\restore and double-click on rstrui.exe) I get "system restore is not able to protect your computer. Please restart your computer, then run system restore again."

I did try uninstalling/reinstalling malwarebytes. It allowed me to do both, but I continue to get the '372' run time error.
Any suggestions on where to start would be greatly appreciated!

Edited by mcseadogs, 12 November 2009 - 10:24 AM.

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#2 garmanma


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Posted 14 November 2009 - 08:26 PM

In order to get mbam to run you need to download this

Then download and run this application before trying mbam again

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again


Also try this

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.


Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Posted Image
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