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#1 NovellGuy

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Posted 12 November 2009 - 05:56 AM

Hi I have a Pc in my organisation, where the user is unable to select the task list, and change the walpaper.

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#2 quietman7

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Posted 12 November 2009 - 08:51 AM

In order to assist you effectively and identify the offending malware, we need more specific information. Please read Before you post about a problem, Some simple guidelines and How To Not Get or Give Technical Assistance on Usenet and Web Forums.

Also, is this a work computer? If so, have you contacted and advised your IT Department? In most work environments, the IT staff implement specific policies and procedures for the use of computer equipment and related resources. In fact, many companies will require you to read those policies and sign a statement of understanding. These official procedures are designed and implemented to provide security and certain restrictions to protect the network. This allows all users to safely use business resources with minimum risk of malware infection, illegal software, and exposure to inappropriate Internet sites or other prohibited activity. We cannnot take action to help someone circumvent such policies.

Further, the IT staff generally has procedures in place to deal with infections on client machines and the network. As such, they may not approve of employees seeking help at an online forum or outside the business office. The malware you are dealing with may have infected the network. If that's the case, the IT Department needs to be advised right away so they can take the appropriate measures.
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#3 NovellGuy

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Posted 12 November 2009 - 10:19 AM

Thanks but we are the IT department. We have been chasing this problem for sometime now. Combofix has been run on the offending Pc, but it seems to disable SQL server and Lotus Notes. Is this a known problem. In order to resolve the SQL problem a system restore was run to restore to a previous system save. Combofix did fix the problem but in fixing the problem I now believe that the original problem has returned.

#4 quietman7

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Posted 12 November 2009 - 10:37 AM

Discussion pertaining to how Combofx works, what it can or cannot do, what the log results mean, any future plans, etc is not available to the public in order to safeguard and protect the integrity of the tool from malware writers. As such, the developer does not want his tool discussed outside of private forums and therefore we cannot answer specific questions. ComboFix's disclaimer clearly states that it is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. That's the decision by the creator and we will abide by that decision.

The only public information that is available can be found in this authorized guide: How to use ComboFix

Did you try downloading and scanning with Malwarebytes Anti-Malware?
MBAM instructions with screenshots
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#5 NovellGuy

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Posted 12 November 2009 - 10:41 AM

Thanks I have used MBAM before but not on this Pc. However I do have the original Logs if that will help. I will Download and MBAM.




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