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XP Pro/IE8 error must close dialog box


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6 replies to this topic

#1 pettyone

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Posted 11 November 2009 - 11:27 PM

Hi, I'm new here. I have a Dell Dimesnion 4550 on a wireless network. I use XP Pro, SVC pack 3, fully updated. My wife uses this regularly, I normally use a laptop, and just update the desktop and keep it running well. I recently noticed that when I close IE8, I get the Windows error reporting box, about IE experiencing a problem, and must close, then I am prompted whether or not to send the log to Microsoft. I ran a scan with Spyware Doctor with Antivirus, and removed 3 items. 1) V2Px.1190, 2) Trojan PSW.Bancos, 3) Application.WinDVD. The trouble with IE8 persisted. I reinstalled IE8, and my trouble still persists. The Microsoft log won't copy to paste. I tried disabling Browser add-ons, Firewall, and Antivirus to no avail. Subsequent malware scans are clean. I've looked for the error log the windows box shows, but can't find it where it says it is. Any ideas ? Is this a malware problem, or a software trouble ? I have Hijack this, but am not accustomed to a log file. Should I repost this in the other forum ?

Edited by pettyone, 11 November 2009 - 11:58 PM.


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#2 pettyone

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Posted 12 November 2009 - 09:32 AM

Help ?

#3 garmanma

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Posted 14 November 2009 - 08:19 PM

I doubt if it's an infection, but try this scan


Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.



------------------------------------

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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#4 pettyone

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Posted 16 November 2009 - 04:56 PM

Please let me start by saying thanks. The Malwarebytes program is very good indeed. I can't believe I've never tried it before. It turns out, I resolved my problem before you posted your reply. As I said, I'm no stranger to PC's. I've actually taken A+ Computer Repair, and I also install fiber optic high speed internet service for a living. After a few days of waiting for a reply, I decided to try system restore, even though I don't care for that method of dealing with problems. After using system restore, my PC would not see any wireless networks, even though there are several within range. I tried installing the software that came with my antenna/receiver. That didn't work, so I removed and reinstalled the card in my towers' PCI slot. That worked. IE8 error gone. I then downloaded and ran Malwarebytes. The results of which I'll post in a sec. I've tried a host of different anti-virus/spyware software over the last 10 years, and settled for the best program I could find. Spyware Doctor with Anti-virus. I've never gotten a false positive, and it always finds stuff other programs overlook. That being said, Malwarebytes found several items on BOTH of my computers, and for that, I am very grateful.

#5 pettyone

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Posted 16 November 2009 - 04:58 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3173
Windows 5.1.2600 Service Pack 3

11/14/2009 11:10:50 PM
mbam-log-2009-11-14 (23-10-50).txt

Scan type: Quick Scan
Objects scanned: 115510
Time elapsed: 8 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2ba1c226-ec1b-4471-a65f-d0688ac6ee3a} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3cc3d8fe-f0e0-4dd1-a69a-8c56bcc7bebf} (Adware.SmartShopper) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3cc3d8fe-f0e0-4dd1-a69a-8c56bcc7bec0} (Adware.SmartShopper) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 pettyone

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Posted 16 November 2009 - 05:01 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3173
Windows 5.1.2600 Service Pack 3

11/15/2009 12:16:18 AM
mbam-log-2009-11-15 (00-16-18).txt

Scan type: Full Scan (C:\|)
Objects scanned: 210521
Time elapsed: 55 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\NoAdware5.0\nutils.dll (Rogue.Agent) -> Quarantined and deleted successfully.

#7 garmanma

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Posted 16 November 2009 - 07:57 PM

You look good
I would post in our Web Browsing/Email and Other Internet Applications forum
http://www.bleepingcomputer.com/forums/f/14/web-browsingemail-and-other-internet-applications/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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