Hello and welcome to Bleeping Computer
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not please perform the following steps below so we can have a look at the current condition of your machine.
Please include a clear description of the problems you're having
, along with any steps you may have performed so far.
Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
- Please download OTL from following mirror:
- Save it to your desktop.
- Double click on the icon on your desktop.
- Click the "Scan All Users" checkbox.
- Push the button.
- Two reports will open, copy and paste them in a reply here:
- OTL.txt <-- Will be opened
- Extra.txt <-- Will be minimized
ComboFix is an extremely powerful tool
which should only be used when instructed to do so by someone who has been properly trained
It is intended by its creator to be used under the guidance and supervision of a Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Please do not run Combofix on your own
Since you already ran I would like to see the log from it, to see what happened on your PC.
In the upper right hand corner of the topic you will see a button called Options
. If you click on this in the drop-down menu you can choose Track this topic
. I suggest you do this and select Immediate E-Mail notification
and click on Proceed
. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.