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#1 bhoffice3

bhoffice3

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Posted 11 November 2009 - 11:46 AM

Long story, short version:
I have an HP Pavillion, a305 which belongs to my sister-in-law.
When ever she came upon a virus (a million or so times) she would do a complete system recovery using her supplied 10 each CD's.
She so happened to be infected this last time with a "sality" virus to which prevented any kind of help from an outside source.
As she did not keep even the freeware virus programs previously installed she has fallen victim once again. However, when she tried to do a full system restore using her disks, recovery failed do to defective (physically damaged) disks. Loads up to disk 9 at which point the screen displays "cannot load C:\i386\drv\app28145\app28145.exe". I took a look at the puter and, at startup it gives the error "NTLDR is missing.
I tried using F8 to gain safe mode operation but, since the os is not installed...
Called HP but they do not retain disks for more than 5 yrs. This one is soon to be 7 yrs olod.
Question: what do we do to get her back up and running.
I have not worked in puters for more than 15 yrs now so I behind on the ways of the savy puter geeks (no foul intended).
Thanks ahead for any help.
XP, home edition, sp2

Edited by bhoffice3, 11 November 2009 - 11:50 AM.


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