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Start menu disappears & mouse doesn't work

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2 replies to this topic

#1 trotsig


  • Members
  • 1 posts
  • Local time:07:57 AM

Posted 11 November 2009 - 04:18 AM

I ran CC cleaner & that did not help. I can only use the trackpad
because the mouse will not respond to clicks.
the whole system feels wierd & sluggish, I can't do anything normally.

DDS (Ver_09-10-26.01) - NTFSx86
Run by chris at 10:31:58,20 on 2009-11-11
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1272 [GMT 1:00]

AV: ESET NOD32 antivirus system 2.70 *On-access scanning enabled* (Updated) {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpwareSE4.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\RocketDock\RocketDock.exe
C:\Program Files\Chameleon Clock\ChamClock.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\Documents and Settings\chris\Local Settings\Application Data\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\UberIcon\UberIcon Manager.exe
C:\WINDOWS\BricoPacks\Vista Inspirat 2\YzShadow\YzShadow.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox3\firefox.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Documents and Settings\chris\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.se/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: SYSTRAN Toolbar: {95daa571-4def-4a6d-97d8-98a346672a24} - mscoree.dll
TB: Zend Studio: {95188727-288f-4581-a48d-eab3bd027314} - c:\progra~1\zend\zendst~1.2\toolbars\ZENDIE~1.DLL
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
uRun: [RocketDock] "c:\windows\bricopacks\vista inspirat 2\rocketdock\RocketDock.exe"
uRun: [HomeAlarm] c:\program files\chameleon clock\ChamClock.exe
uRun: [Google Update] "c:\documents and settings\chris\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Picasa Media Detector] c:\program files\picasa2\PicasaMediaDetector.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
mRun: [TPNF] c:\program files\toshiba\touchpad\TPTray.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [nod32kui] "c:\program files\eset\nod32kui.exe" /WAITSERVICE
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Alcmtr] ALCMTR.EXE
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\chris\startm~1\programs\startup\rocket~1.lnk - c:\windows\bricopacks\vista inspirat 2\rocketdock\RocketDock.exe
StartupFolder: c:\docume~1\chris\startm~1\programs\startup\transbar.lnk - c:\windows\bricopacks\vista inspirat 2\transbar\TransBar.exe
StartupFolder: c:\docume~1\chris\startm~1\programs\startup\ubericon.lnk - c:\windows\bricopacks\vista inspirat 2\ubericon\UberIcon Manager.exe
StartupFolder: c:\docume~1\chris\startm~1\programs\startup\y'zsha~1.lnk - c:\windows\bricopacks\vista inspirat 2\yzshadow\YzShadow.exe
StartupFolder: c:\docume~1\chris\startm~1\programs\startup\yahoo!~1.lnk - c:\program files\yahoo!\widgets\YahooWidgets.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\monito~1.lnk - c:\program files\apache software foundation\apache2.2\bin\ApacheMonitor.exe
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: SYSTRAN Lookup - c:\program files\systran\6\\GUIres.dll/lookup.js
IE: SYSTRAN Translate - c:\program files\systran\6\\GUIres.dll/translate.js
IE: Zend Studio - Debug current page - c:\program files\zend\zend studio for eclipse - 6.1.2\toolbars\ZendIEToolbar.dll/DebugCurrent.html
IE: Zend Studio - Debug next page - c:\program files\zend\zend studio for eclipse - 6.1.2\toolbars\ZendIEToolbar.dll/DebugNext.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {A26ABCF0-1C8F-46e7-A67C-0489DC21B9CC} - {95188727-288F-4581-A48D-EAB3BD027314} - c:\progra~1\zend\zendst~1.2\toolbars\ZENDIE~1.DLL
LSP: c:\windows\system32\imon.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1210436738031
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\chris\applic~1\mozilla\firefox\profiles\bf95ew9v.default\
FF - plugin: c:\documents and settings\chris\local settings\application data\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdjvu.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\np_gp.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\np32dsw.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npdeploytk.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npdjvu.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npnul32.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\NPOFFICE.DLL
FF - plugin: c:\program files\mozilla firefox3\plugins\nppdf32.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin2.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin3.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin4.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin5.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin6.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npqtplugin7.dll
FF - plugin: c:\program files\mozilla firefox3\plugins\npyaxmpb.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

FF - user.js: zend.ZDE_Path - c:\program files\zend\zend studio for eclipse - 6.1.2\ZendStudio.exe
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.visited_color", "#551A8B");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.videoFeeds.handler", "ask");

============= SERVICES / DRIVERS ===============

R1 nod32drv;nod32drv;c:\windows\system32\drivers\nod32drv.sys [2008-5-11 15424]
S2 Apache2.2;Apache2.2;"c:\program files\apache software foundation\apache2.2\bin\httpd.exe" -k runservice --> c:\program files\apache software foundation\apache2.2\bin\httpd.exe [?]
S3 getPlusŪ Helper;getPlusŪ Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2009-3-28 33176]
S3 s716bus;Sony Ericsson Device 716 driver (WDM);c:\windows\system32\drivers\s716bus.sys [2007-4-4 83208]
S3 s716mdfl;Sony Ericsson Device 716 USB WMC Modem Filter;c:\windows\system32\drivers\s716mdfl.sys [2007-4-4 15112]
S3 s716mdm;Sony Ericsson Device 716 USB WMC Modem Driver;c:\windows\system32\drivers\s716mdm.sys [2007-4-4 108552]
S3 s716mgmt;Sony Ericsson Device 716 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s716mgmt.sys [2007-4-4 100360]
S3 s716nd5;Sony Ericsson Device 716 USB Ethernet Emulation SEMC716 (NDIS);c:\windows\system32\drivers\s716nd5.sys [2007-4-4 23176]
S3 s716obex;Sony Ericsson Device 716 USB WMC OBEX Interface;c:\windows\system32\drivers\s716obex.sys [2007-4-4 98568]
S3 s716unic;Sony Ericsson Device 716 USB Ethernet Emulation SEMC716 (WDM);c:\windows\system32\drivers\s716unic.sys [2007-4-4 98952]

=============== Created Last 30 ================

2009-11-11 08:32:48 0 d-----w- c:\program files\Trend Micro
2009-11-11 01:37:38 0 d-----w- c:\program files\CCleaner
2009-11-11 00:32:09 0 d-----w- c:\windows\pss
2009-10-23 08:07:12 802816 ----a-w- c:\windows\system32\imagXRA7.dll
2009-10-23 08:07:12 497296 ----a-w- c:\windows\system32\imagXpr7.dll
2009-10-23 08:07:12 368640 ----a-w- c:\windows\system32\TwnLib4.dll
2009-10-23 08:07:12 258048 ----a-w- c:\windows\system32\imagXR7.dll
2009-10-23 08:07:12 1757184 ----a-w- c:\windows\system32\imagX7.dll
2009-10-23 08:07:10 0 d-----w- c:\program files\Nero
2009-10-23 08:07:10 0 d-----w- c:\docume~1\alluse~1\applic~1\Nero
2009-10-23 04:52:04 6656 --sha-w- c:\windows\system32\Thumbs.db
2009-10-23 04:51:52 7168 --sha-w- c:\windows\Thumbs.db
2009-10-18 13:22:47 0 d-----w- c:\program files\Dark Room 0.8b

==================== Find3M ====================

2009-11-11 09:14:21 0 ---h--w- c:\docume~1\alluse~1\applic~1\PKP_DLdu.DAT
2009-10-08 13:28:01 24048 ---ha-w- c:\windows\system32\mlfcache.dat
2009-09-25 05:37:11 667136 ----a-w- c:\windows\system32\wininet.dll
2009-09-25 05:37:09 81920 ----a-w- c:\windows\system32\ieencode.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-04 21:03:36 58880 ----a-w- c:\windows\system32\msasn1.dll
2009-09-03 08:45:28 129520 ------w- c:\windows\system32\pxafs.dll
2009-09-03 08:45:26 120568 ------w- c:\windows\system32\pxcpyi64.exe
2009-09-03 08:45:26 118256 ------w- c:\windows\system32\pxinsi64.exe
2009-08-26 08:00:21 247326 ----a-w- c:\windows\system32\strmdll.dll

============= FINISH: 10:32:24,93 ===============

Attached Files

Edited by trotsig, 11 November 2009 - 07:26 AM.

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#2 thcbytes


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Posted 17 November 2009 - 10:53 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
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#3 thcbytes


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Posted 23 November 2009 - 03:49 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!


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