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Internet Connection Issues


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11 replies to this topic

#1 Kitsueki

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Posted 11 November 2009 - 01:36 AM

Hey guys, i've been trying to figure this out for about a week and I still can't solve the problem.
My computer runs fine, and Firefox isn't slow.

However, I use a program called BYOND, its used to build games, host them, and play them.

When I'm logged in playing games I lag badly, then for a short while I don't and then I do again.

All the other players are fine, but something is slowing me down and I suspect its spyware/viruses.
Previously in a scan I found that one of my svchost.exe's was infected with a trojan, however I couldnt remove it.

I run a Windows XP Computer with a 3.06GHz processor and 1.5GB of RAM.
My Antivirus is Avira Free Version.
I clean Spyware using XoftSpySE and Advanced SystemCare 3.

I've cleared all my cookies, and my cache but still no progress in running games.

any help?

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#2 D_N_M

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Posted 11 November 2009 - 01:57 AM

Hello Kitsueki
Try here they may be able to help http://www.bleepingcomputer.com/forums/f/20/computer-gaming/

Regards

D_N_M

#3 Kitsueki

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Posted 11 November 2009 - 02:00 AM

That's for games, this is more related to internet connection issues?

Also, I'm unable to update my antivirus, it's downloading at 0.0kbps =/

I included the game because that's where i first noticed the issues coming up.

#4 D_N_M

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Posted 11 November 2009 - 02:13 AM

HelloKitsueki
what antivirus are you running?
can you post a log of what "your" antivirus found if anything?
have you tried "safe mode with networking" to update your antivirus?
if you need help getting into safe mode please let me know and i will give you instructions.

regards

D_N_M

#5 Kitsueki

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Posted 11 November 2009 - 03:04 AM

I use Avira, the Free Version.

I'll try updating it in Safe mode, gimme a few minutes~

Edited by Kitsueki, 11 November 2009 - 03:32 AM.


#6 Kitsueki

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Posted 11 November 2009 - 03:32 AM

No it won't let me update because it says the Scheduler isn't loaded, I couldn't figure out how to load it.

#7 D_N_M

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Posted 11 November 2009 - 03:36 AM

Hello Kitsueki
Lets try this http://www.malwarebytes.org/mbam.php
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.

* Make sure you are connected to the Internet.
* Double-click on mbam-setup.exe to install the application.
* When the installation begins, follow the prompts and do not make any changes to default settings.
* When installation has finished, make sure you leave both of these checked:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

* If an update is found, the program will automatically update itself.
* Press the OK button to close that box and continue.
* If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

* Make sure the "Perform Quick Scan" option is selected.
* Then click on the Scan button.
* If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
* The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
* When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
* Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

* Click on the Show Results button to see a list of any malware that was found.
* Make sure that everything is checked, and click Remove Selected.
* When removal is completed, a log report will open in Notepad.
* The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
* Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.



Regards


D_N_M

#8 Kitsueki

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Posted 11 November 2009 - 08:24 AM

Sorry it took so long, heres the log:


Malwarebytes' Anti-Malware 1.41
Database version: 3146
Windows 5.1.2600 Service Pack 3

11/11/2009 7:24:11 AM
mbam-log-2009-11-11 (07-24-11).txt

Scan type: Quick Scan
Objects scanned: 93853
Time elapsed: 2 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 D_N_M

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Posted 11 November 2009 - 08:44 AM

Hello Kitsueki
Lets have a look with this http://www.superantispyware.com/
# Double-click SUPERAntiSypware.exe and use the default settings for installation.
# An icon will be created on your desktop. Double-click that icon to launch the program.
# If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
# If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates"
* In the Main Menu, click the Preferences... button.
* Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
* Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen and exit the program.
* Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:

* Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes" and reboot normally.
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.

If you cannot boot into safe mode, then perform your scans in normal mode.

{credits to quietman7}

Regards

D_N_M

#10 Kitsueki

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Posted 11 November 2009 - 10:12 AM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/11/2009 at 09:06 AM

Application Version : 4.29.1004

Core Rules Database Version : 4259
Trace Rules Database Version: 2145

Scan type : Complete Scan
Total Scan Time : 00:28:28

Memory items scanned : 269
Memory threats detected : 0
Registry items scanned : 4305
Registry threats detected : 0
File items scanned : 17712
File threats detected : 0




My computer seems to be running great despite the lack of found infections

I can now play my games with almost 99% of the lag gone.

I think this should suffice, Thanks D_N_M!

#11 D_N_M

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Posted 11 November 2009 - 10:28 AM

Hello Kitsueki
Glad you are running well again Great job :thumbsup:
if you have no further problems then we can close this topic
if you need further assistance in the future Please come back and we shall assist you again.
Good luck and happy surfing.


D_N_M

#12 Kitsueki

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Posted 11 November 2009 - 11:04 AM

No more problems~

=)




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