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AntivirusPro_2010 - nothing will launch, even in safe mode!


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10 replies to this topic

#1 UghItWontLaunch

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Posted 10 November 2009 - 11:33 PM

Hi there. I feel like I have a lack of information here only because none of the requested logs will work for me. Root repeal shut itself down mid-scan and DDS disappears with no report. HiJack This wont launch at all.

Bottom line: Mbam-setup.exe will launch, but it shuts itself down.

Sorry for the lack of info...what else can I try?

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#2 Orange Blossom

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Posted 10 November 2009 - 11:39 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 UghItWontLaunch

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Posted 23 November 2009 - 07:55 PM

Can anyone help me? :thumbsup: Hello? (hello, hello, hello) Echo! (echo, echo, echo)

#4 boopme

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Posted 23 November 2009 - 09:12 PM

hello, Ok let's do it this way.

First run..
Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Immediately run SAS
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Follow with MBAM
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 UghItWontLaunch

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Posted 23 November 2009 - 10:26 PM

First, thank you for your swift reply and your time.

I was able to DL and run rkill. However, I was unable to DL SAS. When I click on the "DL for home users" it goes as far as "Downloading Program....Download in progress" but then takes me to another screen with a bunch of garbled letters.

#6 UghItWontLaunch

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Posted 23 November 2009 - 11:00 PM

I should also add that the above actions were done in Safe Mode as I am unable to have a normal boot without getting 1) a blank desktop or 2) the dreaded blue screen. :thumbsup:

#7 boopme

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Posted 23 November 2009 - 11:01 PM

Ok,stubborn stuff here..... you are welcome!!
Try RKill /MBAM

EDIT; do this even if the above fails.

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

Edited by boopme, 23 November 2009 - 11:02 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 UghItWontLaunch

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Posted 23 November 2009 - 11:43 PM

So I ran rkill again but MBAM wouldn't launch.

Here is the Win32kDiag report:

Running from: C:\Documents and Settings\Administrator\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB920213\KB920213

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB922760\KB922760

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB924496\KB924496

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB933729\KB933729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP27B.tmp\ZAP27B.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2A1.tmp\ZAP2A1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE6.tmp\ZAPE6.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\cache\cache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CAVTemp\CAVTemp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Debug\UserMode\UserMode

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPer\Cbz\Cbz

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPer\Lib\Lib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPer\Wave\Wave

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\50512592984F2284DAAF236CED4E1F41\8.0.6\8.0.6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\52CB9D6ECBD08634E8A4D7EE0866C19D\8.0.148\8.0.148

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\AC1F0757D610CA645B68DC4746E5BF25\8.0.211\8.0.211

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\FC62732BFB866A144ABE271FF278EF50\8.0.63\8.0.63

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

[1] 2004-08-03 21:00:00 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-13 16:12:21 744448 C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe ()

[1] 2008-04-13 16:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\setup.pss\setupupd\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SxsCaPendDel\SxsCaPendDel

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\dumprep.exe

[1] 2004-08-03 21:00:00 10752 C:\WINDOWS\$NtServicePackUninstall$\dumprep.exe (Microsoft Corporation)

[1] 2008-04-13 16:12:18 10752 C:\WINDOWS\ServicePackFiles\i386\dumprep.exe (Microsoft Corporation)

[1] 2008-04-13 16:12:18 10752 C:\WINDOWS\system32\dumprep.exe ()



Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-03 21:00:00 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 16:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 16:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-13 16:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)



Cannot access: C:\WINDOWS\system32\wbem\wmiprvse.exe

[1] 2009-02-06 02:15:13 227840 C:\WINDOWS\$hf_mig$\KB956572\SP3QFE\wmiprvse.exe (Microsoft Corporation)

[1] 2004-08-03 21:00:00 218112 C:\WINDOWS\$NtServicePackUninstall$\wmiprvse.exe (Microsoft Corporation)

[1] 2008-04-13 16:12:40 218112 C:\WINDOWS\$NtUninstallKB956572$\wmiprvse.exe (Microsoft Corporation)

[1] 2008-04-13 16:12:40 218112 C:\WINDOWS\ServicePackFiles\i386\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 02:10:02 227840 C:\WINDOWS\system32\dllcache\wmiprvse.exe (Microsoft Corporation)

[1] 2009-02-06 02:10:02 227840 C:\WINDOWS\system32\wbem\wmiprvse.exe ()



Found mount point : C:\WINDOWS\Temp\MCE00000\MCE00000

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00001\MCE00001

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00002\MCE00002

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00003\MCE00003

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00004\MCE00004

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00005\MCE00005

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00006\MCE00006

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00007\MCE00007

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00008\MCE00008

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00009\MCE00009

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0000a\MCE0000a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0000b\MCE0000b

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0000c\MCE0000c

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0000d\MCE0000d

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0000e\MCE0000e

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0000f\MCE0000f

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00010\MCE00010

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00011\MCE00011

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00012\MCE00012

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00013\MCE00013

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00014\MCE00014

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00015\MCE00015

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00016\MCE00016

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00017\MCE00017

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00018\MCE00018

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00019\MCE00019

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0001a\MCE0001a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0001b\MCE0001b

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0001c\MCE0001c

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0001d\MCE0001d

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0001e\MCE0001e

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0001f\MCE0001f

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00020\MCE00020

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00021\MCE00021

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00022\MCE00022

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00023\MCE00023

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00024\MCE00024

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00025\MCE00025

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00026\MCE00026

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00027\MCE00027

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00028\MCE00028

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00029\MCE00029

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0002a\MCE0002a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0002b\MCE0002b

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0002c\MCE0002c

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0002d\MCE0002d

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0002e\MCE0002e

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0002f\MCE0002f

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00030\MCE00030

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00031\MCE00031

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00032\MCE00032

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00033\MCE00033

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00034\MCE00034

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00035\MCE00035

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00036\MCE00036

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00037\MCE00037

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00038\MCE00038

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00039\MCE00039

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0003a\MCE0003a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0003b\MCE0003b

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0003c\MCE0003c

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0003d\MCE0003d

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0003e\MCE0003e

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0003f\MCE0003f

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00040\MCE00040

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00041\MCE00041

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00042\MCE00042

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00043\MCE00043

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00044\MCE00044

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00045\MCE00045

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00046\MCE00046

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00047\MCE00047

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00048\MCE00048

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00049\MCE00049

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0004a\MCE0004a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0004b\MCE0004b

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0004c\MCE0004c

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0004d\MCE0004d

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0004e\MCE0004e

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0004f\MCE0004f

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00050\MCE00050

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00051\MCE00051

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00052\MCE00052

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00053\MCE00053

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00054\MCE00054

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00055\MCE00055

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00056\MCE00056

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00057\MCE00057

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00058\MCE00058

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00059\MCE00059

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0005a\MCE0005a

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0005b\MCE0005b

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0005c\MCE0005c

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0005d\MCE0005d

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0005e\MCE0005e

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE0005f\MCE0005f

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00060\MCE00060

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00061\MCE00061

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00062\MCE00062

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00063\MCE00063

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00064\MCE00064

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00065\MCE00065

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00066\MCE00066

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00067\MCE00067

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\MCE00068\MCE00068

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\SiteAdvisor\SiteAdvisor

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu1291.tmp\slu1291.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu12c5.tmp\slu12c5.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu12d1.tmp\slu12d1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu15c4.tmp\slu15c4.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu1e27.tmp\slu1e27.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2163.tmp\slu2163.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu22a4.tmp\slu22a4.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2307.tmp\slu2307.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2678.tmp\slu2678.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2785.tmp\slu2785.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2792.tmp\slu2792.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2802.tmp\slu2802.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2849.tmp\slu2849.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2870.tmp\slu2870.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2af.tmp\slu2af.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2bde.tmp\slu2bde.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2c94.tmp\slu2c94.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2cea.tmp\slu2cea.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu2ed7.tmp\slu2ed7.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu300e.tmp\slu300e.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu30b1.tmp\slu30b1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu3285.tmp\slu3285.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu358c.tmp\slu358c.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu39b0.tmp\slu39b0.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu3d6.tmp\slu3d6.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu3e51.tmp\slu3e51.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu3ebf.tmp\slu3ebf.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu4036.tmp\slu4036.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu435.tmp\slu435.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu4592.tmp\slu4592.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu4a62.tmp\slu4a62.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu4d5e.tmp\slu4d5e.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu50ee.tmp\slu50ee.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu51a5.tmp\slu51a5.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu51df.tmp\slu51df.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu52dd.tmp\slu52dd.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu547.tmp\slu547.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu5489.tmp\slu5489.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu5567.tmp\slu5567.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu58d9.tmp\slu58d9.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu61.tmp\slu61.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu62d9.tmp\slu62d9.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu64f5.tmp\slu64f5.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu67fd.tmp\slu67fd.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu69c.tmp\slu69c.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu6a0d.tmp\slu6a0d.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7283.tmp\slu7283.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu784b.tmp\slu784b.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7a18.tmp\slu7a18.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7ae0.tmp\slu7ae0.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7be2.tmp\slu7be2.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7c0d.tmp\slu7c0d.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7c5b.tmp\slu7c5b.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu7d52.tmp\slu7d52.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slu865.tmp\slu865.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slube4.tmp\slube4.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\slud03.tmp\slud03.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\sluee1.tmp\sluee1.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.1433_x-ww_5cf844d2

Mount point destination : \Device\__max++>\^



Finished!

Here is the log.txt:

Volume in drive C is PRESARIO
Volume Serial Number is 6FE6-B014

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/03/2004 09:00 PM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/03/2004 09:00 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/03/2004 09:00 PM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 04:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 04:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 04:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 04:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 04:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 04:11 PM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 128,345,907,200 bytes free

Edited by UghItWontLaunch, 23 November 2009 - 11:44 PM.


#9 boopme

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Posted 24 November 2009 - 12:08 AM

It looks like there is a rootkit variant in this log,m++. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 UghItWontLaunch

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Posted 24 November 2009 - 12:31 AM

Will do. Thanks.

#11 boopme

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Posted 24 November 2009 - 11:23 AM

OK looks good,now the hard part waiting. it will be afew days . You Will be answered,ALLL are answered..
Just we are so busy ...

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Edited by boopme, 24 November 2009 - 11:24 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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