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Nothing will work


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#1 secret_id

secret_id

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Posted 10 November 2009 - 10:03 PM

I worked on a computer today for a couple of hours and have come up with nothing so I am coming to you guys for help.

The computer is infected with Anti-virus System Pro (http://www.bleepingcomputer.com/virus-removal/remove-antivirus-system-pro) I was hoping it would be a quick fix however it has turned out to be a nightmare. I don't have the computer in front of me now as it is not mine but I will outline what I have tried.

MWB can install but will not run(rouge anti-virus pops up saying this is a dangerous program)
  • I have tried renaming the install exe and the exe that is in the mwb directory after install
  • I have changed the install directory
  • computer will not boot into safe mode(Throws blue screen)
  • I've tried creating another user account this is not possible as account manager does not open
  • I've tried running the latest rkill by grinler
  • I disabled any processes or services related to the rouge program that were noted in the bleeping computer uninstall tutorial
  • Disabled all non windows services
Hijack This will not Run
  • again tried many of the steps listed previously
Trend Micro house call will not run

Combofix will not run
  • Please don't fault me for mentioning this here I know you do not support it. I have received training using the programs and writing scripts but will not seek help here as it is against the rules. I just thought I would mention that it will not run.
I could try to run a few other things such as vundo fix but I ran out of time with the computer and running any programs seems useless. If you can let me know all possible steps that I should try right away as I will only get one more chance to work on the computer and I won't have a ton of time to work with it.

Thanks,
Dave

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