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Anti Virus System Pro


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#1 tilly122

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Posted 10 November 2009 - 07:11 PM

Hey Guys,
Just wondering if anyone can spare a few minutes and offer me some advice, It really would be appreciated.

My dad's desktop computer is running Windows XP and is a Dell System.

Earlier tonight it started playing up with pop ups about spyware and porn websites, we realised we had some sort of spyware on there. I believe this is Anti Virus System Pro as this programme kept coming up and saying it was scanning. I have no idea how we got it on there, but we did.

Using my laptop, I followed the instructons on http://www.bleepingcomputer.com/virus-remo...irus-system-pro
I downloaded the Malware Bytes programme, and when instructed to reboot the computer I did.
However, I now seem to have an even bigger problem as I can't restart the computer. I keep getting the dreaded blue screeen with the following error;
'A problem has been detected and windows has been shut down to prevent damage to your computer'

I have tried starting up Windows normally and using the safe mode but I still get this message.
Starting to get a little worried now so any help would really be appreciated
Thanks Guys.

Tilly

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#2 rigel

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Posted 10 November 2009 - 07:47 PM

Do you have a Windows XP CD?

"In a world where you can be anything, be yourself." ~ unknown

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#3 tilly122

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Posted 10 November 2009 - 07:53 PM

I believe so yes, pretty sure we do

#4 tilly122

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Posted 11 November 2009 - 10:22 AM

Ok i've checked this afternoon and we do have the dell windows xp disk which we burned ourself off the computer.

#5 rigel

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Posted 11 November 2009 - 12:06 PM

I am wondering if that is a restore disk. Using that disk will completely wipe your computer back to it's original factory settings. Can you get you hands on a XP cd of the version you currently have installed. We can do a repair install that replaces XP files only.

"In a world where you can be anything, be yourself." ~ unknown

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#6 tilly122

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Posted 16 November 2009 - 04:31 PM

Hiya
I've got the XP disk, what do i need to do now??
Thanks :-)

#7 rigel

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Posted 16 November 2009 - 09:28 PM

Please follow this link for repair install instructions.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 tilly122

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Posted 18 November 2009 - 04:14 PM

I've looked at those instructions but I dont know how to configure my computer to start from the cd-rom drive, thus I have no way of running the disk??

#9 rigel

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Posted 18 November 2009 - 06:32 PM

When you boot your computer, a line about starting your computer in setup should appear. Press the key it tells you to and the look at the boot area. It maybe listed as boot sequence or boot order. Follow the instructions listed on that screen to set the CD to boot first.

"In a world where you can be anything, be yourself." ~ unknown

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#10 tilly122

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Posted 19 November 2009 - 04:59 AM

When you boot your computer, a line about starting your computer in setup should appear. Press the key it tells you to and the look at the boot area. It maybe listed as boot sequence or boot order. Follow the instructions listed on that screen to set the CD to boot first.

Will this still be the case even though I can't get past the dreaded blue screen?
When i boot up my computer I get the option to start windows as normal or boot in safe mode because it didn't shut down properly, which ever method I go for I then get the blue screen.
Thanks for all of your help Rigel, I really appreciate it.

#11 rigel

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Posted 19 November 2009 - 07:20 AM

Yes, this is usually found on the very first screen that appears at boot. HP computers use F10 and I believe Dell owners press F2. You will see something like "Press F2 for setup".

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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