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Windows Vista will not boot!


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8 replies to this topic

#1 tchrist14

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Posted 10 November 2009 - 05:40 PM

I have an Acer Extensa 5620 Laptop PC with windows vista premium 32 bit version. I installed Bitdefender antivirus a few weeks ago and have been having back and forth correspondence with their technical support about having problems getting bitdefender to update. Yesterday they had me unistall it using their removal tool and wanted me to re-install another version. Well, I unstalled it using their tool and now my PC will not reboot at all. It gives me the following when I turn it on.....
Booting 'Windows Vista'
acpi
Vista Loader 2.1.2
ACPI: Reclaim Memory not found!
Done!
fallback 1
find --set-root /bootmgr
Error 17: File not found
Booting 'Windows NT/2000/XP
fallback 2
find --set-root /ntldr
Error 17: file not found
Booting 'Enter Command Line '
Boot failed! Press any key to enter command line

it also ends at a comand prompt of " grub> "

I tried to get it to reboot into safe mode using f8 to no avail. I tried getting it to boot using the Vista install disk that came with my PC, to no avail. I downloaded a Windows Vista recovery disk 32 bit version from neosmart. net and tried to get it to reboot....to no avail. I tried Bitdefender Tech support and after saying they would call back in within 2 hrs yesterday, still haven't heard a peep from them! I'm at a loss!When I do put in the install or rescue disc the black screen says "booting GLRDR" and under it has "reseting the boot drive" but then gives me the same error as lsited above ending with the grub> prompt. Any ideas???

Edited by tchrist14, 10 November 2009 - 06:25 PM.


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#2 youthedog4

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Posted 10 November 2009 - 06:56 PM

Have you tried to use start-up repair or system restore with your Vista Install disk?

#3 tchrist14

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Posted 10 November 2009 - 07:01 PM

Yes I did but it will not boot off of either disk. The install disk that came with the computer did not work and I downloaded a start-up repair Windows vista recovery disc and that didn't work either. However, that is a torrent file and I'm not sure if I downloaded it right?? Said it was complete but it doesnt work.

#4 doinmeedin

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Posted 11 November 2009 - 06:36 AM

Torrent files can mean more trouble on the doorstep due to as you download them they can drag allsorts in with them, if you can get to the F8 page have you tried "last known good configuration" and see if it restores from there !

If life is not an option then why are we not given the option in the first place !


#5 tchrist14

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Posted 11 November 2009 - 08:43 AM

Thats just the problem I can't even get to the f8 screen....it will not boot up at all.....

#6 figgis41

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Posted 11 November 2009 - 11:31 AM

hi,,,, it looks like the stage 1 and 2 of the boot are failing and its then loading grub,,,,, it may think that the pc has dual boot ????
http://en.wikipedia.org/wiki/GNU_GRUB
take a look at the bit headed boot process,,, have you been in touch with Bitdefender Tech support and explained all this to them ??
hope this helps
good luck.
Figgis,,,, LUFC

#7 doinmeedin

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Posted 11 November 2009 - 11:41 AM

I think maybe you need to view the " Am i infected " dept and go through what is asked of you there, and then just be really patient and one of the moderators or more experienced members of the forums gets to you, but as i said you have to be really patient as they are really busy people, but i'm sure they will get you sorted in the end !
P.S Sorry i couldn't help any further, i could have suggested a few things for you to try but i don't want the responsibility of your puter going even further into meltdown !
Hope you get sorted good luck !!

If life is not an option then why are we not given the option in the first place !


#8 tchrist14

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Posted 11 November 2009 - 10:28 PM

Thamks for responding!! Yes I have contacted Bit Defender Tech support and have been going back and forth with them for a month since installing their Internet Security 2010 as it never updated properly. The last thing they had me do was uninstall it using theuninstall tool they sent and thats when it crashed. I'm pretty sure i'm not infected because I ran an online scanner just before I uninstalled the antivirus program and it was clean. The Bit Defender Tech support is flat out USELESS. They will not talk to me on the phone aboout it, saying they will refer my problem to a senior tech specialist and he will get back to me asap. Well they respond at an average of once every 72 hrs by email and the last thing they recommended was coming to this site and and doing stuff I have already tried! They obviously aren't too concerned about my PC crashing. Nonetheless, I don't ccare about the $59 lost on the purchase of a useless antivirus but My PC is loaded with expensive softwars and files and information I can't do without. I'm at a loss as to what to do.

#9 doinmeedin

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Posted 12 November 2009 - 06:51 AM

I hope i don't get into trouble for saying this by the BC staff on this site but you could always try another forum that deals wih Vista problems only like here http://www.vistax64.com they specialise in Vista and have helped me out on many occassion even though i'm a BC fan and totally love this site "grovel grovel grovel" but as i say their forte' is vista, and maybe just maybe, someone in there may have had this problem themselves !
Hope you get sorted and sorry i couldn't help you any further but you seem to be completely stuck, and in my eyes any help that can be given will help !!
P.S copy and paste your question !

If life is not an option then why are we not given the option in the first place !





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