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Microsoft Works Word Processor


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#1 PJSPJS

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Posted 10 November 2009 - 03:32 PM

I was typing a document, saved it and closed it. When I went back to get I got this message:"In order to open this file Works needs to use a file converter, which may pose a security risk if the file you are opening is a malicious file. Choose OK to open this file if you are sure it is from a trusted trusted source."

When I click OK I get this:"Works cannot open (file name). The file may be in use by another application, the format may not be supported by any of the installed converters, or the file may be corrupt." and then receive a blank page.

Does anyone know what this is and how I can get my doc. back. This is happening with a few docs. but not all.

Thank You

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#2 Jove

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Posted 10 November 2009 - 11:17 PM

Please consider this only a suggestion as I am not sure I understand the program problem you

are having, . . as I am only familiar with word pad, etc.

but open a new file of the word processor and click save and then check the drop down under
the title window and check the options you have to save as, is it possible that an optional choice may be what you need to do ?

Are you able to find the documents that you are not able to open ?

Edited by Jove, 10 November 2009 - 11:18 PM.

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#3 PJSPJS

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Posted 10 November 2009 - 11:53 PM

I decided to uninstall the program and then reinstall it. Now I have a different problem. When I double click the desktop icon I get: "INVALID OS error".
I have windows xp when I try to change the compatibility it doesn't show xp it shows Windows 2000. If I change the compatibility I get a red circle with a white x in the middle and the word "name" next to it. It.s driving my crazy all day.

#4 Jove

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Posted 11 November 2009 - 12:06 AM

I can help you gather the kind of information that hopefully will be helpful to the

assistance you will get following this post and the one's to come after, . .

I assume you are referring to the Word Processor Icon on the Desk Top ?

You are saying you reinstalled the Word Processor Application, if so are you sure the requirement for installation was Windows XP ? If so where or what did you use to install this ?
Is your OS XP Home Edtion ?

Edited by Jove, 11 November 2009 - 12:08 AM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#5 PJSPJS

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Posted 11 November 2009 - 12:32 PM

Hello, Here's where I'm at. I'm using Works 8.5 on Windows XP. When this first happened my computer froze so I did a hard shut down of the computer while using Works. When I restarted the computer it went into recovery mode. I got the files I was working on back but now when I click the desktop icon I keep getting "Works Word Processor has entered recovery mode." every time I click on the icon. It seems to be stuck in recovery mode. The other problems above have been resolved because I uninstalled all of works the reinstalled it but it''s still stuck in recovery mode. When I select a document that has already been written I get 4 or five pages of blank document that I have to close in order to get to written document.

Thank You

#6 Jove

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Posted 11 November 2009 - 01:28 PM

Just a quick check, . . .

What type of Securities,Virus scanners, Firewall, are you running ?

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#7 PJSPJS

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Posted 11 November 2009 - 05:17 PM

Comcast Security powered by McAfee and Spyware Doctor and Malwarebytes

#8 Jove

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Posted 11 November 2009 - 07:06 PM

Ok, . . these may or may not be the appropriate applications for your problem I would wait, until your thread is moved in the meantime I will try to help you, let me look over your posts and I will get back to you asap.

Sorry my mistake, I thought you were someone else, let me read again.

Edited by Jove, 11 November 2009 - 07:09 PM.

When you don't have to worry about your computer anymore, you can start
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Success is a result, not a goal. . . . Flaubert


#9 Jove

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Posted 11 November 2009 - 07:14 PM

When you say recovery mode, sorry I am not sure what you are speaking of ?

Please clarify.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#10 PJSPJS

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Posted 11 November 2009 - 07:50 PM

Thank you I fixed it. Update McAfee and ran. Updated Spyware Docter and ran. Problem cleared up.




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