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i am having trouble connecting to the internet


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#1 mikea_304

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Posted 10 November 2009 - 02:20 PM

ok so this computer has been connecting to the internet on a regular basis as of lately it has showed me that I have limited or no connectivity. it is properly connected I have tested the cable with another machine and it checked out ok and I did all the simple things like turning off the computer then reseting the modem. running windows repair. I discovered that it was not reciving an IP adress. so feeling in over my head I took it down to geek squad for free diagnostics. they said it was probably my ethernet card so i picked one up and replaced it still nothing now they are telling me its a virus.

so I dont know how to put this but HELLLLLLLP

OS:vista home premium 32 bit
RAM:4 gb
proceser: AMD turion x2

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#2 quietman7

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Posted 10 November 2009 - 03:25 PM

Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes. Some issues with errors can be related to malware infection but others are not.
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#3 mikea_304

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Posted 13 November 2009 - 05:08 PM

sorry for delay ive been busy as hell with a research project for my english class

mbam log for my computer shows as follwed : clean
Malwarebytes' Anti-Malware 1.40
Database version: 2581
Windows 6.0.6002 Service Pack 2

11/13/2009 2:59:10 PM
mbam-log-2009-11-13 (14-59-10).txt

Scan type: Quick Scan
Objects scanned: 77011
Time elapsed: 3 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


second computer im doing maintenence on for the hell of it
mbam log is as follows : 3 detected malicious programs rogue rapid antivirus
Malwarebytes' Anti-Malware 1.41
Database version: 3164
Windows 5.1.2600 Service Pack 2

11/13/2009 3:07:00 PM
mbam-log-2009-11-13 (15-07-00).txt

Scan type: Quick Scan
Objects scanned: 144424
Time elapsed: 13 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Rapid AntiVirus (Rogue.RapidAntiVirus) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Vin\Application Data\Rapid Antivirus (Rogue.RapidAntiVirus) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Vin\Application Data\Rapid Antivirus\Rapid Antivirus.ini (Rogue.RapidAntiVirus) -> Quarantined and deleted successfully.

#4 quietman7

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Posted 13 November 2009 - 05:22 PM

One machine at a time to avoid confusion. MBAM did not find anything so do this.

Please download TFC by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download and scan with Dr.Web CureIt - alternate download link.
Follow these instructions for performing a scan in "safe mode".
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete.
-- Post the log in your next reply. If you can't find the log, try to write down what was detected/removed before exiting Dr.WebCureIt so you can provide that information.

Please perform a scan with Kaspersky Online Virus Scanner.
(Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.)
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator from the context menu.
  • Read the "Advantages - Requirements and Limitations" then press... the ACCEPT...button.
    The latest program and definition files will be downloaded. It takes time, please be patient, let it finish.
  • Once the files have been downloaded, click on the SETTINGS...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      -- Note: By default the above items should already be checked.
    • Click the SAVE...button, if you made any changes.
  • Now under the Scan section on the left: Select My Computer
  • The program will start scanning your system. This can take some time so be patient.
  • Once the scan is complete it will display if your system has been infected.
  • Save the scan results as a Text file ... save it to your desktop.
  • Copy and paste the saved scan results file in your next reply.

Edited by quietman7, 13 November 2009 - 05:24 PM.

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#5 mikea_304

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Posted 13 November 2009 - 05:32 PM

cannot do kapersky online scanner no internet connection
im using my dads comp to download what I need and using a flash drive to transfer it

did you notice the differences in the databases the first comp was 2775 the second was 3164 is that because i downloaded it on a xp computer and moved it to vista computer through flash drive or because database is obsolete because its trying to use my older version of mbam

#6 quietman7

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Posted 13 November 2009 - 06:07 PM

I misunderstood and thought your connection was limited and you might be able to stay connected long enough to do a scan.

If you cannot update through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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#7 mikea_304

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Posted 13 November 2009 - 06:26 PM

will redo mbam once dr web finishes i was a dunce and forgot to take the program off the flash drive so now I have to wait

however I found a uncurable trojan downloader i prompted it to move it should I do anything else

#8 mikea_304

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Posted 13 November 2009 - 10:12 PM

that took forever ok TFC done Dr.Web done no viruses found kapersky unable to complete

#9 mikea_304

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Posted 13 November 2009 - 10:24 PM

re-ran mbam still nothing detected

#10 quietman7

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Posted 14 November 2009 - 07:53 AM

Generally, most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation.

Try resetting the IP address:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter. A dos Window will appear.
  • At the command prompt type or copy/paste:: ipconfig /release
  • Hit Enter.
  • When the prompt comes back, type: ipconfig /renew
  • Hit Enter.
  • Close the command box and and see if that fixes the connection. No reboot needed.
-- XP users can refer to XP ipconfig Tutorial: Step 4
-- Vista users can refer to Vista ipconfig Tutorial: Step 4 and How to Enable Run Command in Vista

If that did not resolve the problem:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.
  • Go to Posted Image > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
  • Under the General tab, write down any settings in case you should need to change them back.
  • Select the button that says "Obtain an IP address automatically".
  • Select the button that says "Obtain DNS servers automatically".
  • If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address, then you may proceed.

If that still does not help and your using Windows XP SP2 or SP3, log on as an administrator:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter. A dos Window will appear.
  • At the command prompt, type or copy/paste: netsh winsock reset
  • Hit Enter.
  • When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
  • Close the command box and reboot your computer.
-- Vista users can refer to How to recover from Winsock2 in Vista
This command resets the Winsock catalog to the default configuration and is useful if a malformed LSP is installed that results in loss of network connectivity. Any previously-installed LSPs will need to be re-installed.

Note: Instead of the using the above netsh winsock command, another option for resetting TCP/IP in XP or Vista, is to use the Automatic Fix from Microsoft. Click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard. You can save the automatic fix to a USB flash drive or CD, transfer it to the affected computer and then run it.

Also check your Proxy settings to make sure malware did not alter them:
  • Open Internet Explorer > click Tools > Internet Options > Connections tab.
  • Click the LAN Settings... button and uncheck Use a proxy server for your LAN or
    change the settings to the proxy you normally use if you previously reconfigured it.
  • Click Ok and then click Ok again.
  • Close Internet Explorer and restart the computer.
  • Open Firefox, click Tools > Options > Advanced and click the Network Tab.
  • Under the Connection section click on the Settings... button.
  • Under Configure Proxies to Access the Internet, check No proxy. This is the default option if you don't use a proxy.
  • Click Ok and then click OK again.

Edited by quietman7, 14 November 2009 - 07:57 AM.

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#11 mikea_304

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Posted 14 November 2009 - 06:39 PM

still nothing I am not receiving an IP at all the release showed that everything released but it wont reconfigure

also says im on local only network and its un identified

#12 quietman7

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Posted 15 November 2009 - 08:56 AM

At this point I'm not seeing anything that leads me to believe this issue is malware related. You have two choices from here.

1. Start a new topic in the Networking forum where others may offer suggestions.

2. Continue investigating your system for possible malware to confirm whether the system is indeed clean. Many of the tools we use in this forum are not capable of detecting all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS/HijackThis log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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