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Malware


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6 replies to this topic

#1 sonage

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Posted 10 November 2009 - 01:33 PM

I have spent two days searching and searching, I have read hundreds of forums with peopl who have the same problem as me. Basically I have malware, I cant go to many websites concerning anti spyware etc. I have avira internet security, Which now wont run, I cant run malwarebytes past the scan button, it just shuts down and i have to reinstall, even with the install AND .exe files renamed. I have tried installing by copying from another computer and renaming it before copying. I am at a loss, I cant use task manager alot of the time. I managed to finally get into regedit yesterday after using a program to remove registry restrictions but I dont know what to do. I have a log file made using info from this post http://www.bleepingcomputer.com/forums/t/267858/need-help-with-rootkit-removal/ and i have this logfile now Win32kDiag.txt. please help me anyone.

Also I cant use DDS or Rootrepeal. DDS wont open, Rootrepeal gives me a BSOD. Please someone help me :thumbsup:

Edited by sonage, 10 November 2009 - 02:35 PM.


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#2 garmanma

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Posted 10 November 2009 - 03:27 PM

Please post the win32diag log for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 sonage

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Posted 10 November 2009 - 03:43 PM

Thanks, Here it is.....

Running from: C:\Users\Simon\Desktop\win32kdiag.exe

Log file at : C:\Users\Simon\Desktop\Win32kDiag.txt

Removing all found mount points.

Attempting to reset file permissions.

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\AppPatch\Custom\Custom

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP5C42.tmp\ZAP5C42.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP5C42.tmp\ZAP5C42.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP8D51.tmp\ZAP8D51.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP8D51.tmp\ZAP8D51.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\temp\temp

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\assembly\tmp\tmp

Cannot access: C:\Windows\bthservsdp.dat

Attempting to restore permissions of : C:\Windows\bthservsdp.dat

Found mount point : C:\Windows\Debug\UserMode\UserMode

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Debug\UserMode\UserMode

Found mount point : C:\Windows\ehome\CreateDisc\style\style

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ehome\CreateDisc\style\style

Found mount point : C:\Windows\Globalization\Globalization

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Globalization\Globalization

Found mount point : C:\Windows\Help\Corporate\Corporate

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Help\Corporate\Corporate

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109AB0090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109AB0090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002159FA0090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\00002159FA0090400000000000F01FEC\12.0.4518\12.0.4518

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Found mount point : C:\Windows\Internet Logs\Internet Logs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Internet Logs\Internet Logs

Found mount point : C:\Windows\Microsoft.NET\authman\authman

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Microsoft.NET\authman\authman

Found mount point : C:\Windows\Minidump\Minidump

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Minidump\Minidump

Found mount point : C:\Windows\ModemLogs\ModemLogs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ModemLogs\ModemLogs

Found mount point : C:\Windows\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\msdownld.tmp\msdownld.tmp

Found mount point : C:\Windows\nap\configuration\configuration

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\nap\configuration\configuration

Found mount point : C:\Windows\panther\setup.exe\setup.exe

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\panther\setup.exe\setup.exe

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Found mount point : C:\Windows\PIF\PIF

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PIF\PIF

Found mount point : C:\Windows\PLA\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\PLA\Templates\Templates

Found mount point : C:\Windows\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Registration\CRMLog\CRMLog

Found mount point : C:\Windows\SchCache\SchCache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SchCache\SchCache

Found mount point : C:\Windows\security\logs\logs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\security\logs\logs

Found mount point : C:\Windows\security\templates\templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\security\templates\templates

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\History\History

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Found mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.16939_none_11456c7e25131982\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.16939_none_11456c7e25131982

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.16939_none_11456c7e25131982\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.16939_none_11456c7e25131982

Found mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.21142_none_11bd0f793e3f571e\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.21142_none_11bd0f793e3f571e

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.21142_none_11bd0f793e3f571e\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6000.21142_none_11bd0f793e3f571e

Found mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.18344_none_131bd9c6224647b1\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.18344_none_131bd9c6224647b1

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.18344_none_131bd9c6224647b1\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.18344_none_131bd9c6224647b1

Found mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.22544_none_13a578773b63e4a2\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.22544_none_13a578773b63e4a2

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.22544_none_13a578773b63e4a2\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6001.22544_none_13a578773b63e4a2

Found mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.18124_none_1517ed6c1f5c621a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.18124_none_1517ed6c1f5c621a

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.18124_none_1517ed6c1f5c621a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.18124_none_1517ed6c1f5c621a

Found mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.22247_none_158eeb3d388785cb\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.22247_none_158eeb3d388785cb

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\Download\a99eb937227b1356499ce4c07f79734a\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.22247_none_158eeb3d388785cb\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_6.0.6002.22247_none_158eeb3d388785cb

Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Found mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\SoftwareDistribution\ScanFile\ScanFile

Found mount point : C:\Windows\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Sun\Java\Deployment\Deployment

Cannot access: C:\Windows\System32\cngaudit.dll

Attempting to restore permissions of : C:\Windows\System32\cngaudit.dll

[1] 2006-11-02 09:46:03 61952 C:\Windows\System32\cngaudit.dll ()

[2] 2006-11-02 09:46:03 11776 C:\Windows\System32\logevent.dll (Microsoft Corporation)

[1] 2006-11-02 09:46:03 11776 C:\Windows\winsxs\x86_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.0.6000.16386_none_e62d292932a96ce6\cngaudit.dll (Microsoft Corporation)



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-11-10 14:26:18 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-11-10 04:37:40 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-11-10 14:26:47 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-11-10 14:26:46 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

Attempting to restore permissions of : C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

Found mount point : C:\Windows\Temp\Temp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\Temp\Temp

Found mount point : C:\Windows\tracing\tracing

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\tracing\tracing

Found mount point : C:\Windows\winsxs\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\Windows\winsxs\InstallTemp\InstallTemp



Finished!

#4 garmanma

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Posted 10 November 2009 - 05:42 PM

Mount point destination : \Device\__max++>\^

You are definitely infected
It is a very persistent infection and I really recommend that you reformat if at all possible


If you insist on trying
Try this other scan instead of DDS
Include the win32diag log in your post


Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.


The HJT forum is very busy so there is a bit of a wait involved
Please be patient and good luck

Edited by garmanma, 10 November 2009 - 05:43 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 sonage

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Posted 10 November 2009 - 06:01 PM

Hi, Thank you for the reply, But RSIT also won't work, I can download it but when I try and run the scan the infection shuts it down before it can complete. And the only way I could even download RSIT was by using a bypass proxy site.

Do you have any other suggestions?

Thanks

#6 garmanma

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Posted 11 November 2009 - 06:16 PM

Just submit the logs that you have
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 Orange Blossom

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Posted 11 November 2009 - 10:32 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/270714/serious-infection-only-have-a-win32diag-log/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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