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Could this be a virus


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2 replies to this topic

#1 kmaan

kmaan

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  • Local time:05:46 AM

Posted 10 November 2009 - 01:58 AM

Driver with no files and details ID: sw_bdfndisfMP keeps installing itself and appears in device manager as a network adapter. Once this done laptop becomes slow and net connection erratic. When it is uninstalled it will reinstall it self.

DDS (Ver_09-10-26.01) - NTFSx86
Run by Acer Valued Customer at 10:40:23.27 on 10/11/2009
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.63.1033.18.1014.121 [GMT 8:00]

AV: BitDefender Antivirus *On-access scanning enabled* (Updated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}
AV: Norton Internet Security *On-access scanning disabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
SP: BitDefender Antispyware *enabled* (Updated) {8B2012EC-32D4-494F-BC03-832DB3BDF911}
SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
SP: Norton Internet Security *enabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
FW: BitDefender Firewall *enabled* {4055920F-2E99-48A8-A270-4243D2B8F242}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Acer\ALaunch\ALaunchSvc.exe
C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Acer\Empowering Technology\eDataSecurity\eDSService.exe
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe
C:\Acer\Empowering Technology\eNet\eNet Service.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\TUProgSt.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
C:\Windows\system32\taskeng.exe
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\taskeng.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Acer\Empowering Technology\Acer.Empowering.Framework.Supervisor.exe
C:\Users\ACERVA~1\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
C:\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Acer\Empowering Technology\eNet\eNMTray.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Opera\opera.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Acer Valued Customer\Documents\Desktop\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Windows Internet Explorer provided by Yahoo!
uStart Page = hxxp://www.yahoo.com/
mStart Page = hxxp://www.yahoo.com/
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn3\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.3.4501.1418\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn3\YTSingleInstance.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn3\yt.dll
TB: BitDefender Toolbar: {381ffde8-2394-4f90-b10d-fc6124a40f8c} - c:\program files\bitdefender\bitdefender 2009\IEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [Notification tool for RealTek audio chip] c:\acer\empowering technology\eaudio\eAudio.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [BitDefender Antiphishing Helper] "c:\program files\bitdefender\bitdefender 2009\IEShow.exe"
mRun: [PLFSet] rundll32.exe c:\windows\PLFSet.dll,PLFDefSetting
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [eAudio] "c:\acer\empowering technology\eaudio\eAudio.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [BDAgent] "c:\program files\bitdefender\bitdefender 2009\bdagent.exe"
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} - hxxp://support.microsoft.com/mats/DiagWebControl.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
AppInit_DLLs: eNetHook.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};{49DE1C67-83F8-4102-99E0-C16DCC7EEC796};c:\program files\acer arcade deluxe\play movie\000.fcl [2007-6-8 13560]
R2 ALaunchService;ALaunch Service;c:\acer\alaunch\ALaunchSvc.exe [2007-6-8 46592]
R2 Arrakis3;BitDefender Arrakis Server;c:\program files\common files\bitdefender\bitdefender arrakis server\bin\Arrakis3.exe [2008-7-17 118784]
R2 BDVEDISK;BDVEDISK;c:\program files\bitdefender\bitdefender 2009\BDVEDISK.sys [2008-7-2 82696]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2009-5-29 269648]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-10-27 1153368]
R2 TuneUp.ProgramStatisticsSvc;TuneUp Program Statistics Service;c:\windows\system32\TUProgSt.exe [2009-7-26 604488]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-10 602392]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2007-2-9 179712]
R3 bdfm;BDFM;c:\windows\system32\drivers\bdfm.sys [2008-8-12 111112]
R3 Bdfndisf;BitDefender Firewall NDIS Filter Service;c:\windows\system32\drivers\bdfndisf.sys [2008-8-14 104456]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2009-5-29 19160]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
R3 winbondcir;Winbond IR Transceiver;c:\windows\system32\drivers\winbondcir.sys [2007-3-28 43008]
S3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys [2009-6-11 9728]
S3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys [2009-6-11 3072]
S3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\symndisv.sys [2008-3-7 37936]
S3 WSVD;WSVD;c:\windows\system32\drivers\WSVD.sys [2008-2-17 80744]

=============== Created Last 30 ================

2009-11-06 00:38:18 2421760 ----a-w- c:\windows\system32\wucltux.dll
2009-11-06 00:37:48 87552 ----a-w- c:\windows\system32\wudriver.dll
2009-11-06 00:37:29 33792 ----a-w- c:\windows\system32\wuapp.exe
2009-11-06 00:37:29 171608 ----a-w- c:\windows\system32\wuwebv.dll
2009-11-04 23:48:59 49152 ----a-w- c:\windows\ocsetup_cbs_install_MicrosoftWindowsPowerShell.perf
2009-11-04 23:48:59 2621440 ----a-w- c:\windows\ocsetup_install_MicrosoftWindowsPowerShell.etl
2009-11-04 23:48:59 16384 ----a-w- c:\windows\ocsetup_cbs_install_MicrosoftWindowsPowerShell.dpx
2009-11-04 23:46:31 0 d-----w- c:\program files\Microsoft ATS
2009-11-04 02:11:14 0 d-----w- c:\users\acerva~1\appdata\roaming\VistaCodecs
2009-11-01 07:09:59 0 d-----w- c:\program files\Ask.com
2009-11-01 00:51:04 0 d-----w- c:\program files\Trend Micro
2009-10-29 12:29:44 387 ----a-w- c:\users\acer valued customer\Pictures - Shortcut.lnk
2009-10-29 00:55:30 0 d-----w- c:\program files\CCleaner
2009-10-28 22:15:13 310784 ----a-w- c:\windows\system32\unregmp2.exe
2009-10-28 22:14:59 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-10-27 09:48:14 0 d-----w- c:\programdata\Spybot - Search & Destroy
2009-10-21 04:36:21 0 d-----w- c:\program files\common files\DVDVideoSoft
2009-10-14 09:25:39 77312 ----a-w- c:\windows\system32\ztvunace26.dll
2009-10-14 09:25:39 75264 ----a-w- c:\windows\system32\unacev2.dll
2009-10-14 09:25:39 69632 ----a-w- c:\windows\system32\ztvcabinet.dll
2009-10-14 09:25:39 153088 ----a-w- c:\windows\system32\UNRAR3.dll
2009-10-14 09:25:37 0 d-----w- c:\users\acerva~1\appdata\roaming\Simply Super Software
2009-10-14 09:25:37 0 d-----w- c:\programdata\Simply Super Software
2009-10-14 09:25:37 0 d-----w- c:\program files\Trojan Remover
2009-10-14 07:22:14 162304 ----a-w- c:\windows\system32\ztvunrar36.dll
2009-10-13 23:53:41 60928 ----a-w- c:\windows\system32\msasn1.dll
2009-10-13 23:53:29 144896 ----a-w- c:\windows\system32\drivers\srv2.sys
2009-10-13 23:51:24 604672 ----a-w- c:\windows\system32\WMSPDMOD.DLL
2009-10-13 07:27:31 81408 ----a-w- c:\windows\system32\devcon_x64.exe
2009-10-13 07:27:31 55808 ----a-w- c:\windows\system32\devcon.exe
2009-10-13 07:27:29 0 d-----w- c:\program files\Driver Checker
2009-10-12 09:45:33 0 d-----w- c:\users\acerva~1\appdata\roaming\TrojanHunter
2009-10-11 04:34:12 0 d-----w- c:\programdata\{D5ABFFAD-D592-4F98-B02B-587125B4801F}

==================== Find3M ====================

2009-11-04 22:50:04 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-04 22:50:04 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-02 12:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-31 15:06:13 81984 ----a-w- c:\windows\system32\bdod.bin
2009-10-26 01:28:23 370 ----a-w- c:\users\acerva~1\appdata\roaming\wklnhst.dat
2009-09-23 16:46:04 85504 ----a-w- c:\windows\system32\ff_vfw.dll
2009-09-06 19:13:04 69382 ----a-w- c:\windows\system32\pthreadGC2.dll
2009-08-29 00:27:49 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
2009-08-29 00:14:38 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2009-08-27 09:48:48 143360 ----a-w- c:\windows\inf\infstor.dat
2009-08-14 15:53:34 17920 ----a-w- c:\windows\system32\netevent.dll
2009-08-14 13:49:20 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
2009-08-14 13:49:18 17920 ----a-w- c:\windows\system32\ROUTE.EXE
2009-08-14 13:49:18 11264 ----a-w- c:\windows\system32\MRINFO.EXE
2009-08-14 13:49:15 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
2009-08-14 13:49:14 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
2009-08-14 13:49:14 19968 ----a-w- c:\windows\system32\ARP.EXE
2009-08-14 13:49:13 10240 ----a-w- c:\windows\system32\finger.exe
2009-08-14 13:48:02 105984 ----a-w- c:\windows\system32\netiohlp.dll
2009-06-10 17:44:21 665600 ----a-w- c:\windows\inf\drvindex.dat
2008-06-29 02:21:49 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-06-04 04:21:55 2 --shatr- c:\windows\winstart.bat
2008-05-25 15:39:11 2048 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\lastalive0.dat
2008-05-25 15:39:11 2048 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\lastalive1.dat
2009-07-22 07:21:22 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-07-22 07:21:22 32768 --sha-w- c:\windows\serviceprofiles\localservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-07-22 07:21:22 16384 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-06-13 00:09:18 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\history\history.ie5\index.dat
2009-06-13 00:09:18 32768 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\local\microsoft\windows\temporary internet files\content.ie5\index.dat
2009-06-13 00:09:18 16384 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\cookies\index.dat
2009-06-13 00:09:18 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-06-13 00:03:46 16384 --sha-w- c:\windows\system32\%appdata%\microsoft\windows\ietldcache\index.dat
2009-06-28 08:56:44 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 10:41:10.50 ===============

Attached Files



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#2 pwgib

pwgib

  • Malware Response Team
  • 2,958 posts
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  • Gender:Male
  • Location:God's Country
  • Local time:04:46 AM

Posted 16 November 2009 - 08:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 SpySentinel

SpySentinel

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Posted 07 December 2009 - 12:54 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with the link to this thread.

Everyone else please start a new topic.
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