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Infected - Please help

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#1 Tom in NC

Tom in NC

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Posted 09 November 2009 - 11:46 PM

New to this forum.
So grateful to have found it.

I have downloaded combofix, and run it once.

Would love to know what to do from here. I'm sincerely hoping someone will allow me to post the log, and help me with the next step. I'm average or above for computer literacy, and have trial & error-ed my way through a lot of past problems, but this one has me stumped.

Please help, this is my work computer, non-networked, and internet is through shared wireless.

The symptoms are as follows:

Trojans found by avg, and spybot (but keep coming back as variants)
IE explorer keeps wanted to pop up as hijacked.

Opera won't let me sign on to google or gmail, claiming security issues w/ certificate

I'm pretty sure I'm getting false positives on any updates i attempt w/ antivirus and/or spyware (took me re-downloading the mbam.exe file as explorer.exe before I could get malwarebytes to run, and even then, it wouldn't let me upgrade database).

Any help would be GREATLY appreciated.


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#2 garmanma


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Posted 10 November 2009 - 04:36 PM

Combofix logs are not to be posted outside of the HJT forum and then only when directed to by a HJT team member

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.


Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Posted Image
why won't my laptop work?

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