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Security Tools virus and Safe Mode problems


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#1 Judess

Judess

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Posted 09 November 2009 - 09:28 PM

Hi everyone,

I recently got attacked by the Security Tools virus. I made the mistake of switching off my computer and when I switched it back on, it got worse. It attacked everything and I couldn't even go into google to search for help. Couldn't download any program (eg Malwarebytes.EXE). Existing programs cannot run (blocked by virus). Task Manager wouldn't appear. Safe Mode (Safe Mode, Safe Mode with Networking, Safe Mode with Prompt Command) didn't work and I kept getting blue screens of death. Frustrated and desperate, I believed what I read online about booting into Safe Mode via MSCONFIG. WORST MISTAKE THIS MONTH.

Here are my steps:

- Start ->Run->type MSCONFIG
- Went to Startup tab, unchecked everythng except regedit
- Went to BOOT.INI tab and checked /SAFEBOOT and /BOOTLOG
- Hit OK ->Restart

I was told that I should be booted into Safe Mode after this and even if not, I will still be better off.

HOWEVER, not only am I worse off, I can't boot into Windows anymore and get blue screens of death (all 3 Safe Modes) and when I clicked on 'Last Known Good Configuration' or 'Start Up Normally', I get green screens of death!

Please help me!

I have now purchased another computer but I really need the old one fixed as I have valuable documents in there. Some guy whom I'd have to pay for told me that he would just recover my data into an external hard drive and then reformat my computer. He said the virus will still be in my external hard drive after that and he'd just clean it with some anti virus. Is that the only solution? I also doubt that any old anti-virus program could kill off the Security Tools virus.

I blame myself for not being tech-savvy. I really do.

Before I pay him my arm and leg, could someone please give me some advice?

PS: Please forgive me if I am in the wrong category or asking a question that's already been posted. I can't manoeuvre an IT forum properly, much less a computer's registry.

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#2 garmanma

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Posted 10 November 2009 - 03:58 PM

Never use the Safeboot option when there is a chance that you are infected

Follow the directions at the very bottom of the page:
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Mark
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