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Very Slow PC (IE)


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14 replies to this topic

#1 lucyger

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Posted 09 November 2009 - 09:35 AM

Hi

My PC has been running very slowly recently, especially when I use Internet Explorer.

The CPU has been at 100% yet nothing seems to be happening other than I cannot do anything for several minutes until the CPU frees itself again.

I have attached the various dds and root repeal files and would be very grateful if you could let me know whether you think I might have a problem / issue on the PC

Thanks

Lucyger

Attached Files



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#2 etavares

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Posted 15 November 2009 - 06:38 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Also, please subscribe to this topic, so you are notified when someone replies. Please continue to check manually on occasion, as every now and then the email may be caught by your spam filter.
To enable topic notifications you should do the following:
  • Click on the My Controls link at the top of the page to enter your control panel.
  • Scroll down to the Options category in the left hand side menu bar and click on the Email Settings link.
  • Put a checkmark in the checkbox labeled Enable 'Email Notification' by default?.
  • Set the If ticked, choose default type: menu option to Immediate Email Notification to have an email sent immediately when someone replied.
Information on A/V control HERE


If I don't respond within 2 days, please feel free to PM me.
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#3 lucyger

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Posted 16 November 2009 - 06:20 AM

Thanks for your reply

I have attached the DDS.txt and Attach.zip files

Best regards

Lucyger

Attached Files



#4 thewall

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Posted 18 November 2009 - 10:37 AM

Hello lucyger :( Welcome to the BC HijackThis Log and Analysis forum. Sorry about your wait, but I will be assisting you in cleaning up your system from here on out.


I ask that you refrain from running tools other than those we suggest while we are performing the clean-up. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.



In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond the your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.


Other than slowdown are you experiencing any other issues that may lead you to believe this is Malware related. Have you had any pop-ups, redirections or anything like that? Slowness itself is not necessarily an indication of an infected computer although it might be. Please run the scan below and when you post the log it produces provide the answer to the above question as well as anything else you may think is pertinent to the situation.



Download GMER Rootkit Scanner from here to your desktop.
  • Double click the exe file.
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.


    Posted Image
    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
[*]Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries





Please do not post any logs as an attachment unless asked to do so.





Thanks,



thewall
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#5 lucyger

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Posted 19 November 2009 - 07:02 AM

Thanks

I have not noticed any Malware now - though I have had from time to time.

I have attached the GMer.txt file

Best regards

Lucyger

Attached Files

  • Attached File  Gmer.txt   596bytes   10 downloads


#6 thewall

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Posted 19 November 2009 - 10:07 AM

I see that you have ComboFix on your computer. What did it show when your ran it?
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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#7 lucyger

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Posted 20 November 2009 - 05:38 AM

I am not sure when it was run - perhaps when I last had an issue (earlier this year?).

Is it OK just to run it again?

Lucyger

#8 thewall

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Posted 20 November 2009 - 10:11 AM

No, don't run it. That version would be way out of date. Best thing to do is delete it off your Desktop. Your logs also show you have MalwareBytes on your computer. Open it and do an update then check the Quick Scan button and let it do a scan. Post the results in your next reply.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#9 lucyger

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Posted 20 November 2009 - 08:21 PM

The log is below

Maybe I am thinking too much about viruses, etc when maybe I just need to get a new PC? This one is running IE very slowly, sometimes it seems to hang / freeze for what seems ages (though is probably for 20-30 seconds, etc

Thanks!

Malwarebytes' Anti-Malware 1.41
Database version: 3204
Windows 5.1.2600 Service Pack 2

11/21/2009 9:18:05 AM
mbam-log-2009-11-21 (09-18-05).txt

Scan type: Quick Scan
Objects scanned: 137302
Time elapsed: 17 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 thewall

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Posted 20 November 2009 - 10:31 PM

You're welcome.

Let's see if we can find anything to help us on the slowdown. Run the following program and attach log.txt. I won't need the other one it produces.

  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#11 lucyger

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Posted 21 November 2009 - 01:08 AM

Thanks! So quick.

I've attached the log.txt

Hope it helps.

Lucyger

Attached Files

  • Attached File  log.txt   25.91KB   10 downloads


#12 thewall

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Posted 21 November 2009 - 06:53 PM

Just letting you know I haven't forgotten you. I should have something up later on today or by tomorrow.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#13 thewall

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Posted 22 November 2009 - 11:41 AM

HI again,

Taking a look at the header for the last program I had you run you see that you only have 6% of your RAM available. There is a good chance this is the cause of slowness on your machine. You can improve this by installing more RAM which as rule is not very expensive to do or trying to cut down on the amount of programs which are running at startup. I don't know if you can free up enough by reducing the startup alone but here is a LINK to a tutorial by Grinler that shows you how to download and use Autoruns to stop unnecessary programs from running at startup. The whole forum is dedicated to that issue and even if you decide to increase your RAM it is a good thing to read up on and know.


Logfile of random's system information tool 1.06 (written by random/random)
Run by R at 2009-11-21 13:59:41
Microsoft Windows XP Home Edition Service Pack 2
System drive C: has 10 GB (27%) free of 39 GB
Total RAM: 447 MB (6% free)


If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#14 thewall

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Posted 27 November 2009 - 11:57 AM

Are you still there?
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

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Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you

#15 thewall

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Posted 30 November 2009 - 09:45 AM

Due to the lack of feedback This Topic is closed.

Should you need it reopened, please contact my by PM. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.
If I have helped you then please consider donating so I can continue the fight against malware Posted Image
All donations go directly to the helper

Posted Image

Due to the large amount of backlogs we have I cannot respond to PMs for help unless I am already working with you




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