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Wondering if I should have blocked this process through OnlineArmor?


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#1 Bhughes

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Posted 08 November 2009 - 10:19 PM

My computer is infected with something, I think Virtumonde but I'm not sure. I'm waiting for help in the logs thread for this. My question is for in the meantime.
Whatever the computer is infected with makes the mouse go out of control alot of the time, it clicks on things and moves around when I'm not touching it.
I've got Tall Emu Online Armor running, today it come up saying AcroRD32.Info.exe wanted to run, because it looked like something to do with Adobe reader even though I was only surfing the net I allowed it. Next I got a notification saying this process wants to remotely control another process using OLE. The process it wanted to control was C:\WINDOWS\system32\svchost.exe Process ID= 652. I blocked this.
So have I done the right thing or should I change either of these decisions? These requests have come up before.
I'm finding the problem with this firewall is half the time I'm not sure what I'm mean't to do, so I google it and find conflicting opinions.
Thanks in advance for your help.
Bernadette.

Edited by Bhughes, 08 November 2009 - 10:23 PM.


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#2 quietman7

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Posted 09 November 2009 - 11:34 AM

Your DDS/Hijackthis log is posted here.

Please refrain from asking for help from other members or staff until the HJT Team has checked your posted log. The HJT Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The HJT Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the HJT Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Thanks for your cooperation.

I'm finding the problem with this firewall is half the time I'm not sure what I'm mean't to do, so I google it and find conflicting opinions.

Since have a questions about using a firewall, you may want to read the following while waiting for a reply:Supplemental reading:
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