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Error signature and now must boot in safe mode.


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12 replies to this topic

#1 jaypegg

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Posted 08 November 2009 - 08:55 PM

My computer went to blue screen with the following message
Error signature

BCCode : 100000d1 BCP1 : 00000001 BCP2 : 000000FF BCP3 : 00000001
BCP4 : 0013FB1E OSVer : 5_1_2600 SP : 3_0 Product : 768_1

C:\DOCUME~1\shelly\LOCALS~1\Temp\WERa13f.dir00\Mini110309-01.dmp
C:\DOCUME~1\shelly\LOCALS~1\Temp\WERa13f.dir00\sysdata.xml

Any virus software makes the computer reboot at different points of the removal.

I was running Advanced system care and then got a black screen with

previous attempts to start the computer have failed at checkpoint PNP4

Is this malware? Can I test my motherboard, or anything else?
I have swapped out my simms cards thinking one is bad, but computer still reboots, so I put them back in.
The computer is running at below 60c after running speedfan.
Any help would be great.
Jaypegg
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:31:48 PM, on 11/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

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#2 boopme

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Posted 08 November 2009 - 10:11 PM

Hello I am moving this from "Am I Infected" to XP and will leave the partial HJT log in case some one can use that info. Do not post a Full HJT log.
I feel this is a RAM or Driver issue.

Edited by boopme, 08 November 2009 - 10:11 PM.

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#3 hamluis

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Posted 09 November 2009 - 10:17 AM

Hi :thumbsup:.

The code for your error message, D1, indicates, a probable driver snafu. From http://www.aumha.org/a/stop.htm:

"0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile."

Since you can boot into safe mode, I suggest that you see if you can locate any .dmp files which have been generated. These usually provide some clues as to what might be going wrong with the system. Before searching, be sure to make all system/hidden files and all file extensions visible.

If you find any, try to follow the guidance provided at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/

Almost forgot...you could also try using System Restore (if enabled) to move to a point before the BSOD.

Worth reading, IMO: http://en.community.dell.com/forums/t/19275335.aspx

Assuming that it's a video driver problem...I would uninstall such and then reinstall them, on the premise that damage has occurred to some key file.

Louis

#4 jaypegg

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Posted 09 November 2009 - 07:33 PM

Alas.
I cannot run the search as the computer reboots after 2 minutes of searching.
I did do a system restore...still have to boot in safe mode!
I swapped out my simms to known working and still reboots.
Just did a Device Manager for my Display Adapter and my video controller now has no driver installed.
Previously, I thought this was the problem and updated it...the computer still reboots.
any other suggestions?

#5 hamluis

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Posted 09 November 2009 - 08:00 PM

System manufacturer and model?

Do you have a MS Genuine XP CD?

Do you have recovery/restore disks?

Have you reviewed the diagnostic/repair options for your system installed by the manufacturer?

Louis

#6 jaypegg

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Posted 09 November 2009 - 11:13 PM

Dell Dimension 2400
Windows XP Home Edition 5.1.26
The system came loaded on my computer.
I have the original DVD for Reinstalling Dell XPS Computer Software.
I was unable to use this as a boot disk, and so far have not had it load to run the Diagnostics and utilities that are on it.
I am going to try it again and post any findings.

#7 petewills

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Posted 10 November 2009 - 08:44 AM

(My Computer Dell Dimension 4600 XP Home, SP3)

(F8 - normal boot options)

F2 - Setup
F12 - Boot Menu - Dell

There are 8 options on my F12 Boot Menu.

No. 7 - IDE Drive Diagnostics, 2/3 minutes to run for pass or fail.

No. 8 - Boot to Utility Partition: (full diagnostics):

Express Test
Extended Test
Custom Test
Symptom Tree - choose your problem.

Shouldn't need to use a Dell CD/DVD to run diagnostics.

#8 jaypegg

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Posted 10 November 2009 - 10:55 AM

Hi Pete and to Louis too.
I was born in Dudley West Midlands very close to you!
I did reseat my video card and I also have a SCSi card that I did the same and installed original Simms in the computer to make sure the chips were OK.
I now have a blue screen that tells me basically the system stopped so it would not hurt the computer and to restart...
I will run the diagnostics in the startup like you said and repost.
Cheers
Jan

#9 jaypegg

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Posted 11 November 2009 - 10:29 AM

OK
I got another message on bluescreen.
Problem detected & windows has been shut down to prevent damage.
CVER_IRQL_NOT_LESS_OR_EQUAL

tech info
STOP 0x000000D1 0x00000000 0x00000008 0x00000000 0x0000000000
beginning dump

I then took out all cards, chips, etc. and re-seated them.

So I ran some diagnostics:
IDE drive diagnostic
Primary IDE
Drive 0 Pass

I ran symptoms tree - pass
Ran Video corruption - pass

I then rebooted and it still won't run in normal mode.
:thumbsup:

#10 petewills

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Posted 11 November 2009 - 10:49 AM

Louis is the real problem solver - I just wanted to point the way to the diagnostics.

Unless he has some great suggestions, I would be thinking of booting with a Linux Live CD
to copy off all my important files and then reinstallling the OS, but I don't know what
recovery / install disks you have to do this.

Pete
(b. Sutton Coldfield.
I believe they still pronounce it Dudd Leye - LOL)

#11 jaypegg

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Posted 11 November 2009 - 01:09 PM

After many reboots I happened to notice a very quick black screen message that mentioned system fan failure.
Checked this in the Bios upon start up and the startup reports this each time I boot up :thumbsup:
All fans are running I can see them :flowers:
What to do?
Jan

#12 hamluis

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Posted 11 November 2009 - 01:15 PM

I would stop using that system...then carefully check to ensure that the CPU fan and the PSU fan are working properly.

You might also check your CPU temperature in the BIOS, before shutting the system down.

Louis

#13 petewills

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Posted 12 November 2009 - 07:38 AM

Do you have a manual - you can download one from Dell. If not:

Dell Dimension 2400 - this is just the link for the advanced troubleshooting section:

http://support.dell.com/support/edocs/syst...en/advtshoo.htm

The diagnostic lights are a quick guide to problems.

Full 100 page manual - select the 997KB .pdf Owner's manual towards the bottom.

http://support.dell.com/support/edocs/syst...00/en/index.htm

Edited by petewills , 12 November 2009 - 09:58 AM.





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