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ca antivirus "removed" virus, now getting missing dll messages


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#1 JLJ

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Posted 08 November 2009 - 08:51 PM

My friend turned on his computer yesterday and got a virus notice of some sort (I didn't see it so don't know what it said) He ran his CA antivirus program, it detected 3 viruses (again don't know which ones). After CA removed the affected files, he's now getting repeated error messages for numerous .exe files which will not run due to a missing "nettvj.dll" . The CA log lists "sipayOO" as a detected virus or other malware. The messages pop up for almost any program starting up including task manager.
I could find no information about nettvj.dll or "sipayOO" although other sipay** files are listed as a trojan malware. Other oddities, even though there was an update to the CA log on 11/07/09 doing a file search for files modified on 11/07/09 listed no modified files. Also the trash folder did not have any files in it which were deleted 11/07/09 (although they may have been emptied from the trash?).
Could the "missing" dll file messages be fake.
Should I run combofix?

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#2 boopme

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Posted 08 November 2009 - 09:13 PM

Hello JLJ
run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
Credit to quietman7
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#3 vannik

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Posted 09 November 2009 - 12:19 PM

JLJ, I had the same virus pop up for me (Sipay.OO), but the .dll that my computer can't find is netiiqukqwea.dll which is not on anyone else's 64 bit XP machine. Can you please let me know what the status is with fixing this virus? It's killing about half my programs including mozilla, and my simulation software. Did the software linked here help? I contacted the IT dept where I am and I'm waiting for them to reply before I go around messing anything else up.

Good Luck! Hopefully we don't have to reformat. Re-installing software doesn't work either. :thumbsup:

#4 vannik

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Posted 09 November 2009 - 01:40 PM

Malwarebytes' Anti-Malware 1.41
Database version: 3134
Windows 5.2.3790 Service Pack 2

11/9/2009 11:39:58 AM
mbam-log-2009-11-09 (11-39-58).txt

Scan type: Quick Scan
Objects scanned: 131921
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d60a0b68-ef3a-a1d2-fd09-3a81a121d2b1} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{d60a0b68-ef3a-a1d2-fd09-3a81a121d2b1} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoActiveDesktopChanges (Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 vannik

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Posted 09 November 2009 - 02:00 PM

I looked at the autorun and I couldn't find anything pointing to my missing .dll, but there are some things that read "File not found." Should I delete all of those?

#6 quietman7

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Posted 09 November 2009 - 02:18 PM

Using Autoruns:

There is no such thing as the one and only golden rule of what you may disable and what you may not.

There is only one golden rule if you do not wish to render your system unbootable and useless:

If you do not know whether
+ an autorun programme
+ a service
+ a driver
is needed or not, leave it as it is

What to uncheck and what not (read the entire thread)

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#7 vannik

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Posted 09 November 2009 - 02:35 PM

It's not a start up issue, it's the program trying to find this netiiqukwea.dll file, weather the program is opened up at start up or not. Is there any other place that I can look to find out what's trying to find this .dll?

#8 quietman7

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Posted 09 November 2009 - 03:07 PM

I looked at the autorun and I couldn't find anything pointing to my missing .dll, but there are some things that read "File not found." Should I delete all of those?

You asked specifically if you should delete file not found items and I answered accordingly.

Is there any other place that I can look to find out what's trying to find this .dll?

You can use AutoRuns to investigate .dll's loading under the Winlogon or Notify keys.
  • Open the folder, double-click on autoruns.exe and hit ESC while the scan is running to cancel.
  • In the top menu, click Options.
  • Important: Make sure "Verify Code Signatures" and "Hide Signed Microsoft Entries" are both checked or the resultant logfile will be very long.
  • Close autoruns and restart it again but this time let the scan complete.
  • When the scan has finished, go to File, click Find... and in the Find what box type: Notify.
  • That should take you to and highlight the Winlogon\Notify registry key where you may find additional information.
AnVir Task Manager Free Portable > in the lower pane under Startup, Applications, Processes and Services, there is a .DLL tab that shows dependencies.
Process Explorer > View > Show Lower Pane and Lower Pane View > DLLs will also show information.
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#9 vannik

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Posted 09 November 2009 - 05:17 PM

I did as you described andall the files under the Winlogon\Notify appear to be ok, and none are what is calling on the missing DLL. From my previous post:

"Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d60a0b68-ef3a-a1d2-fd09-3a81a121d2b1} (Trojan.BHO) -> Quarantined and deleted successfully. "

I ran regedit and this still showed up (the string d60a0b68-ef3a-a1d2-fd09-3a81a121d2b1). I'm not very good with computers, so I am not sure if I should delete this registry or if it was just infected somehow and changed back to its normal state.

I also think something happened with my windows files. I used the program called Dependency Walker to trace the error with my programs loading.
The errors are:

Error: At least one module has an unresolved import due to a missing export function in an implicitly dependent module.
Error: Modules with different CPU types were found.
Warning: At least one delay-load dependency module was not found.

And there is an 'MSJAVA.DLL' that is missing from all my files that do not start up correctly, but I think this is not a real .DLL that windows uses.

The more I look into this the more confused I get, and I feel like I'll have to re-install windows. I'm just afraid of this happening again. :thumbsup:

#10 quietman7

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Posted 09 November 2009 - 05:38 PM

Does this help to answer your question?
Dependency Walker FAQs: Why is MSJAVA.DLL showing up in yellow (missing module)
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#11 vannik

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Posted 09 November 2009 - 06:21 PM

Yeah, unfortunately I still can't resolve the issues with the other programs. I'm going to try to repair windows

#12 JLJ

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Posted 09 November 2009 - 11:14 PM

boopme, thanks for the quick reply. It may be a few days before I can work on my friend's computer.
It looks like vannik and quietman7 have taken over my topic. Could their posts be moved to their own topic, or mine be separated out so this doesn't get too confusing?

I have downloaded the MBAM and saved it to zztoy.exe to a USB memory stick. Why does the name need to be changed? Also downloaded autoruns to the memory stick.

Any idea why I can't find any reference to the nettvj.dll when I do an internet search?

thanks, I'll get back in a few days.

Edited by JLJ, 09 November 2009 - 11:24 PM.


#13 quietman7

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Posted 10 November 2009 - 08:01 AM

It looks like vannik and quietman7 have taken over my topic

I apologize for that JLJ and boopme. When I originally looked at this thread, I thought boopme was assisting vannik as he had three replies. Just continue here with boopme as vannik is going to repair windows. If vannik needs further assistance, he can start a new topic and we can merge his previous postings along with mine into that.

have downloaded the MBAM and saved it to zztoy.exe to a USB memory stick. Why does the name need to be changed?

Some types of malware will disable Malwarebytes Anti-Malware and other security tools by name to keep them from running properly. Changing the name is a workaround to bypass that targeting.

Any idea why I can't find any reference to the nettvj.dll when I do an internet search?

Because its a randomly named malware file and your system is the only one reported with that file.
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#14 JLJ

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Posted 10 November 2009 - 11:41 AM

Thanks, for the information. I may be able to work on it Thursday. I'll reply back with results at that point.

#15 quietman7

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Posted 10 November 2009 - 12:08 PM

Not a problem.

It was the least I could do for helping to hijack your thread.
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