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Cannot run MBAM, HiJack This, etc.


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12 replies to this topic

#1 edp333

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Posted 08 November 2009 - 05:15 PM

I have a computer running XP SP1 that has issues with IE not opening certain websites. I downloaded MBAM and HiJackThis, but was not able to run them even in safe mode. AVG will not download either. I was able to run esetsmartinstaller_enu, MS Malicious Software Removal Tool, MS Scanner, and rkill. Several trojans were detected and removed including win32/Alvreon and win32/FakeCog. But it still will not allow me to run MBAM or install AVG. Any help will be greatly appreciated.

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#2 boopme

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Posted 08 November 2009 - 05:18 PM

Hello and welcome.
Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 edp333

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Posted 08 November 2009 - 06:09 PM

rKill and ATF-Cleaner ran fine. MBAM still will not open and run. Double clicking on Super AntiSpyware Free Home Version produced an error message: SUPERAntiSpyware Free Home Version has encountered a problem and will need to close. Was not able to install and Update it.

#4 boopme

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Posted 08 November 2009 - 06:22 PM

Hello you have deleted each RKill that failed and moved down the list?

If you reboot the PC you have to rerun RKill.

If after the above has been checked and If SUPERAntiSpyware is already installed but simply will not run, please download and run the following program to launch SUPERAntiSpyware:
RUNSAS.EXE
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 edp333

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Posted 08 November 2009 - 06:48 PM

SUPERAntiSpyware will not install from the 6.94 MB exe file on the desktop.

#6 edp333

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Posted 08 November 2009 - 07:13 PM

Hello you have deleted each RKill that failed and moved down the list?

The first rKill ran fine.

If you reboot the PC you have to rerun RKill.

Yes, I ran rKill after each reboot.

If after the above has been checked and If SUPERAntiSpyware is already installed but simply will not run, please download and run the following program to launch SUPERAntiSpyware:
RUNSAS.EXE


SUPERAntiSpyware will not install from the 6.94 MB exe file on the desktop in Normal or Safe Mode.

#7 boopme

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Posted 08 November 2009 - 08:15 PM

How about MBAM,will it run?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 edp333

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Posted 09 November 2009 - 10:21 AM

How about MBAM,will it run?


MBAM is shut down immediately too.

#9 boopme

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Posted 09 November 2009 - 03:00 PM

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 edp333

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Posted 09 November 2009 - 05:28 PM

Followed your directions and here are the two logs:

Running from: C:\Documents and Settings\user\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\user\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Finished!

Volume in drive C has no label.
Volume Serial Number is 7076-7CE1

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/31/2003 01:00 PM 174,592 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/31/2003 01:00 PM 399,360 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

03/31/2003 01:00 PM 49,152 eventlog.dll
3 File(s) 623,104 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

08/04/2004 12:56 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\SoftwareDistribution\Download\16b2c96a0c41f4dfdb4d3cc228a4f819

08/04/2004 01:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\16b2c96a0c41f4dfdb4d3cc228a4f819

08/04/2004 01:56 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\SoftwareDistribution\Download\16b2c96a0c41f4dfdb4d3cc228a4f819

08/04/2004 01:56 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 180,224 scecli.dll

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

08/04/2004 12:56 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Total Files Listed:
12 File(s) 2,552,320 bytes
0 Dir(s) 39,950,721,024 bytes free

#11 boopme

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Posted 09 November 2009 - 07:15 PM

You must have a new variant..
If you cannot get HJT/DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 edp333

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Posted 09 November 2009 - 07:50 PM

Thank you for the help. The RSIT was able to produce a log,

#13 boopme

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Posted 09 November 2009 - 07:56 PM

Excellent.. You're welcome.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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