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Vista screen freezes


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#1 audioAl

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Posted 08 November 2009 - 04:34 PM

I need info on how to fix a screen freeze for a client. The anti virus is not up to date, can this be the problem or will a system restoe be an option? Alan
Windows Vista Ultimate 64 bit/Intel e5300 cpu/ASRock G41M-LE mainboard/G max4500 onboard graphics/4gigs OCZ 800Mhz ram/ VIA onboard HD Vinyl audio/Yamaha RX-V465 HT receiver/ Cambridge SoundWorks and Infinity RS1001 speakers

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#2 figgis41

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Posted 09 November 2009 - 06:30 AM

hi,,,, take a look in task manager to see if something is running heavy on the cpu,,,,,,, also download malwarebytes free version and update virus definitions and run a full scan,,,,, then download the installer for avast home free anti virus and revo uninstaller,,,,, take the pc off line, use revo to uninstall the anti virus in the pc,,, if it is norton or mcafee also run there removal tools,,, then install avast and register it and it will update automatically for a year, then just re register it,,, make sure all windows updates are upto date,,, just the os updates,,, then take a look in eventviewer for more info in the issue your having,,, this could lead you to the culprit,, like a dodgey graphics driver or the like,,,,,
good luck.
Figgis,,,, LUFC

#3 audioAl

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Posted 11 November 2009 - 07:08 AM

hi,,,, take a look in task manager to see if something is running heavy on the cpu,,,,,,, also download malwarebytes free version and update virus definitions and run a full scan,,,,, then download the installer for avast home free anti virus and revo uninstaller,,,,, take the pc off line, use revo to uninstall the anti virus in the pc,,, if it is norton or mcafee also run there removal tools,,, then install avast and register it and it will update automatically for a year, then just re register it,,, make sure all windows updates are upto date,,, just the os updates,,, then take a look in eventviewer for more info in the issue your having,,, this could lead you to the culprit,, like a dodgey graphics driver or the like,,,,,
good luck.

Thanks figgis41, I went into "Safe Mode" , uninstalld McAfee using it's uninstaller, rebooted, installed Webroot, ran the scan and quared the 142 cookies, no viruses? Then I downloaded Ccleaner ran it, and removed lots of needless games and other programs. It's running fine so far, no call back yet, Thanks again,Alan
Windows Vista Ultimate 64 bit/Intel e5300 cpu/ASRock G41M-LE mainboard/G max4500 onboard graphics/4gigs OCZ 800Mhz ram/ VIA onboard HD Vinyl audio/Yamaha RX-V465 HT receiver/ Cambridge SoundWorks and Infinity RS1001 speakers

#4 figgis41

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Posted 11 November 2009 - 07:35 AM

good to hear,,,, :huh:
good luck.
Figgis,,,, LUFC

#5 audioAl

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Posted 13 November 2009 - 06:12 PM

good to hear,,,, :huh:
good luck.

Figgis: It happened again? Event viewfinder? How do I go there? Thanks in advance,Alan
Windows Vista Ultimate 64 bit/Intel e5300 cpu/ASRock G41M-LE mainboard/G max4500 onboard graphics/4gigs OCZ 800Mhz ram/ VIA onboard HD Vinyl audio/Yamaha RX-V465 HT receiver/ Cambridge SoundWorks and Infinity RS1001 speakers

#6 figgis41

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Posted 14 November 2009 - 10:45 AM

hi,,,, event viewer ,,, click start orb>type event viewer in search box and hit enter,,, when event viewer open look in the last hour section then look in critical and error,,,,
also look in reliability and performance monitor,,,, type into search box again,,,, then when in there click on reliability monitor on the left and look for red X's,,, click on them for more info,,,,
good luck.
Figgis,,,, LUFC

#7 audioAl

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Posted 15 November 2009 - 04:14 AM

hi,,,, event viewer ,,, click start orb>type event viewer in search box and hit enter,,, when event viewer open look in the last hour section then look in critical and error,,,,
also look in reliability and performance monitor,,,, type into search box again,,,, then when in there click on reliability monitor on the left and look for red X's,,, click on them for more info,,,,
good luck.

Got ya, Thanks, I've practiced on my Vista. This client didn't even have sp1 let alone sp2. So, yesterday I installed both in 3 boring hours. Well, you got to make a living somehow, and I'm not building many HTPC's at the present. Cheers Figgis, send me your bill,Alan
Windows Vista Ultimate 64 bit/Intel e5300 cpu/ASRock G41M-LE mainboard/G max4500 onboard graphics/4gigs OCZ 800Mhz ram/ VIA onboard HD Vinyl audio/Yamaha RX-V465 HT receiver/ Cambridge SoundWorks and Infinity RS1001 speakers

#8 figgis41

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Posted 15 November 2009 - 05:45 AM

hi Alan
0.00
0.00 VAT TAX @ 15%

0.00 TOTAL
payable at the end of each working month :huh:
Figgis,,,, LUFC




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