Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Personal Guard 2009 Removal Help Please


  • Please log in to reply
28 replies to this topic

#1 sgk695

sgk695

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 08 November 2009 - 01:05 PM

Thanks, Somehow I have downloaded Personal Guard 2009. Through some web site help topics, I followed instructions to delete files and processes, but it reloads itself faster than I can delete it. Can you help or suggest a malware removal tool?

Scott

BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:11 PM

Posted 08 November 2009 - 04:58 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 08 November 2009 - 06:03 PM

Thanks for your help.

When trying to run Malwarebytes, I get the error

Unable to execute file mbam.exe
Create process failed Code 2
Cannot find file

mbam.exe or mbam-setup.exe does not download from site.

#4 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:11 PM

Posted 08 November 2009 - 06:10 PM

Please download Rkill by Grinler and save it to your desktop.

Link 2
Link 3
Link 4


Double-click on the Rkill desktop icon to run the tool.
If using Vista, right-click on it and Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer or you will have to run it again


Now please try to run Malwarebytes.
Computer Pro

#5 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 08 November 2009 - 06:58 PM

I ran the Rkill files and they all presented the black box for about 10 seconds. Then the blue windows screen. then error.

logon.exe
another file is using this program

#6 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:11 PM

Posted 08 November 2009 - 07:59 PM

How many times did you run the Rkill program?
Computer Pro

#7 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 11 November 2009 - 07:07 PM

Sorry, I've been sick for a couple days.

I ran each of the rkill programs twice.

#8 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:11 PM

Posted 11 November 2009 - 07:12 PM

Ok, reboot your computer, then run only the first Rkill program once. Then try to install Malwarebytes.
Computer Pro

#9 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 11 November 2009 - 07:33 PM

Rebooted, ran rkill once, did not get the logon.exe error this time.

Downloaded and ran malware, still get "cannot find mbam.exe" error

#10 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 11 November 2009 - 07:42 PM

there is a mbamgui.exe

#11 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:11 PM

Posted 11 November 2009 - 08:09 PM

Ok, lets try Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.


Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#12 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 13 November 2009 - 04:35 PM

I am on my laptop now.(a different computer)

I ran Dr Web Cureit per your instructions above. It scaned for several hours, found and deleted 14 virus files. Did not find any uncurable. Saved the report and rebooted.

Upon reboot, the screen is, not sure how to discribe, like in windows safe mode, but the graffics are mostly unreadable and cannot access the entire screen.

Of course Personal Guard 2009 continues to pop up.

#13 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 13 November 2009 - 05:24 PM

Ok....whew. Rebooted again and screen is ok.

Here is what Dr. Web found and deleted.

bevobaku.dll;C:\WINDOWS\system32;BackDoor.Siggen.1802;Deleted.;
gofepewa.dll;C:\WINDOWS\system32;Trojan.Virtumod.2050;Deleted.;
logon.exe;C:\WINDOWS\system32;Win32.HLLW.Autoruner.7598;Deleted.;
siliwepo.dll.tmp;C:\WINDOWS\system32;BackDoor.Siggen.1802;Deleted.;
sosagapu.dll;C:\WINDOWS\system32;Trojan.Virtumod.2050;Deleted.;
winayade.dll.tmp;C:\WINDOWS\system32;BackDoor.Siggen.1802;Deleted.;
zadiyoju.dll.tmp;C:\WINDOWS\system32;BackDoor.Siggen.1802;Deleted.;
A0099669.dll;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1399;BackDoor.Siggen.1802;Deleted.;
A0099670.dll;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1399;BackDoor.Siggen.1802;Deleted.;
A0099671.dll;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1399;BackDoor.Siggen.1802;Deleted.;
A0099738.dll;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1400;BackDoor.Siggen.1802;Deleted.;
A0099739.dll;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1400;Trojan.Virtumod.2050;Deleted.;
A0099740.exe;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1400;Win32.HLLW.Autoruner.7598;Deleted.;
A0099741.dll;C:\System Volume Information\_restore{F5BC2390-4139-43EC-8274-521D6FC0E249}\RP1400;Trojan.Virtumod.2050;Deleted.;

#14 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:11 PM

Posted 13 November 2009 - 06:54 PM

Now please try to install and run Malwarebytes.
Computer Pro

#15 sgk695

sgk695
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:01:11 PM

Posted 13 November 2009 - 07:14 PM

Sorry, still get.....

Unable to execute file mbam.exe
Create process failed Code 2
Cannot find file




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users