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System instability - frequent crashes


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5 replies to this topic

#1 adamsmith070

adamsmith070

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Posted 08 November 2009 - 09:25 AM

HELP NEEDED!


OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer ECS
System Model K8T890-A
System Type X86-based PC
Processor x86 Family 15 Model 43 Stepping 1 AuthenticAMD ~1995 Mhz
BIOS Version/Date American Megatrends Inc. 080011, 4/4/2006
SMBIOS Version 2.3
Windows Directory C:\WINNT
System Directory C:\WINNT\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Time Zone Pacific Standard Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.03 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.92 GB
Page File Space 11.84 GB
Page File C:\pagefile.sys


Clean reinstall of XP, Re-populating programs, running AVAST Home 4.8 edition Anti-virus, and Advanced System Protector. But system is unstable, hangs and crashes with BSOD frequently and unpredictably. BSOD type Ox0000000A parameters (Ox00000016, Ox00000002, Ox00000000, Ox8050057C)
Virus scan came up with trojan in hiberfil.sys and pagefile.sys, unlikely I thought but deleted them nevertheless. Instability continues, and system does not stay UP long enough to complete a ful scan.

Restore points have all apparently vanished and there were several of them.


Output from Event Viewer after Recovery
Crash seemed to have ocurred between 1:08 AM and 4:09 AM

Application: (Errors presumably ocurring almost simultaneously prior to crash.)
[i]
Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2078
Date: 11/8/2009
Time: 1:08:46 AM
User: N/A
Computer: ITANAMI
Description:
The expression 'checkpoint' cannot be recovered for the checkpoint.

[ii]
Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2053
Date: 11/8/2009
Time: 1:08:46 AM
User: N/A
Computer: ITANAMI
Description:
The checkpoint file for incoming sequences cannot be initialized. The files MQInSeqs.lg1 and MQInSeqs.lg2 in the Msmq\Storage folder are corrupted or absent. To start the Message Queuing service without loosing consistency, you must correct or recover these files (e.g. from a backup). To start the service for emergency use (with a potential loss of data consistency), delete the files QMLog, MQTrans.lg1, MQTrans.lg2, MQInSeqs.lg1, and MQInSeqs.lg2 from the Msmq\Storage folder and add the DWORD registry key HKLM\Software\Microsoft\MSMQ\Parameters\LogDataCreated with a value of 0.

[iii]
Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2053
Date: 11/8/2009
Time: 1:08:45 AM
User: N/A
Computer: ITANAMI
Description:
The checkpoint file for incoming sequences cannot be initialized. The files MQInSeqs.lg1 and MQInSeqs.lg2 in the Msmq\Storage folder are corrupted or absent. To start the Message Queuing service without loosing consistency, you must correct or recover these files (e.g. from a backup). To start the service for emergency use (with a potential loss of data consistency), delete the files QMLog, MQTrans.lg1, MQTrans.lg2, MQInSeqs.lg1, and MQInSeqs.lg2 from the Msmq\Storage folder and add the DWORD registry key HKLM\Software\Microsoft\MSMQ\Parameters\LogDataCreated with a value of 0.


System: No Error conditions, just information
[i]
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 11/8/2009
Time: 1:08:53 AM
User: N/A
Computer: ITANAMI
Description:
The Remote Access Connection Manager service entered the running state.

[ii]
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 11/8/2009
Time: 1:08:53 AM
User: N/A
Computer: ITANAMI
Description:
The Remote Access Connection Manager service entered the running state.

Other entries at the same time
[iii]
The Application Layer Gateway Service service entered the running state.

[iv]
The Application Layer Gateway Service service was successfully sent a start control

[v]
The Terminal Services service entered the running state.
.


Security: No Entries under the event heading
----


Ran Hijackthis =>

HJ Log
======
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:57:36 AM, on 11/8/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files\ms4w\Apache\bin\httpd.exe
C:\WINNT\system32\cisvc.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\ms4w\Apache\bin\httpd.exe
C:\WINNT\system32\tcpsvcs.exe
C:\WINNT\System32\snmp.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINNT\system32\cidaemon.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINNT\SOUNDMAN.EXE
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\mswinext.exe
C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Systweak\Advanced System Protector\ASP.exe
C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
C:\Program Files\Winamp Remote\bin\OrbTray.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Lingoes\Translator2\Lingoes.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\EPSON\EPSON SMART PANEL for Scanner\espmain.exe
C:\Program Files\Okidata\OKI LPR Utility\okilpr.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\TextBridge Pro 8.0\Ereg\REMIND32.EXE
C:\Program Files\Winamp Remote\bin\Orb.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\TextPad 5\TextPad.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\Alwil Software\Avast4\ashSimpl.exe
C:\Program Files\TextPad 4\TextPad.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll (file missing)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\npwinext.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.2607.0\en-us\msntb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\npwinext.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKLM\..\Run: [RaidTool] C:\Program Files\VIA\RAID\raid_tool.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\mswinext.exe"
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Advanced System Protector] "C:\Program Files\Systweak\Advanced System Protector\ASP.exe" /autorun
O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
O4 - HKCU\..\Run: [WebSiteDown] "C:\Documents and Settings\maxwell\Desktop\TOOLS\WebSiteDown\WebSiteDown.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [Startup Manager] C:\Documents and Settings\maxwell\Application Data\Systweak\ASO 2\smstartUp manager.exe
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\NEROPH~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Orb] "C:\Program Files\Winamp Remote\bin\OrbTray.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Lingoes] C:\Program Files\Lingoes\Translator2\Lingoes.exe -minimize
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINNT\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Pro 8.0\Ereg\REMIND32.EXE
O4 - Global Startup: EPSON SMART PANEL for Scanner.lnk = C:\Program Files\EPSON\EPSON SMART PANEL for Scanner\espmain.exe
O4 - Global Startup: OKI LPR Utility.lnk = C:\Program Files\Okidata\OKI LPR Utility\okilpr.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.yahoo.com/?fr=fp-yie8
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1242287743390
O17 - HKLM\System\CCS\Services\Tcpip\..\{16055634-F345-4B0E-B4D5-5B5B8B32368F}: NameServer = 64.81.79.2,216.231.41.2
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
O23 - Service: Apache MS4W Web Server (ApacheMS4WWebServer) - Apache Software Foundation - C:\Program Files\ms4w\Apache\bin\httpd.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 15030 bytes



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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:07:52 PM

Posted 14 November 2009 - 06:21 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.

    First Location
    Second Location
    Third Location

  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

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#3 adamsmith070

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Posted 15 November 2009 - 10:05 PM

Problem NOT resolved and I AM TIRED.

the amount of time spent on simply maintaining MS products is debilitating

#4 m0le

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Posted 18 November 2009 - 09:08 PM

Hi,

You need to follow the instructions above your last post.

Thanks :(
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#5 m0le

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Posted 19 November 2009 - 07:21 PM

Are you still requesting help, adamsmith70?
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#6 m0le

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Posted 21 November 2009 - 05:14 PM

Since this issue appears to be resolved ... this topic has been closed. Glad we could help. :(

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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