Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

RootRepeal now running for 20 hours


  • This topic is locked This topic is locked
8 replies to this topic

#1 jkinst

jkinst

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:00 PM

Posted 07 November 2009 - 02:42 PM

I'm preparing to post the need for help with a computer that I think has malware on it. Part of this process is running the RootRepeal tool. It has now been running for nearly 20 hours. The progress seems slow. Is this a problem? Should I start it over or halt it's operation somehow?

I'm running it on a Gateway with Vista Home Edition.

Thanks.

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,805 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:07:00 PM

Posted 07 November 2009 - 07:05 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

It is NOT normal for Rootrepeal to run for 20 hours. What symptoms does the computer experience that you suspect malware?

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 jkinst

jkinst
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:00 PM

Posted 08 November 2009 - 12:13 PM

Neither Firefox nor IE will load pages, or they take take infuriatingly long to do so. The computer is a Gateway GT5426E running Windows Vista Home Edition. I can't really get anymore sysinfo at this time as RootRepeal is really hogging a lot of cpu causing extremely difficult browsing of anything, not impossible, just brutally slow.

This problem initially prompted me to run Clamwin which found Worm.Autorun-2190 which looked like it was linked to the desktop.ini file in the Startup folder. Apparently Clamwin doesn't have the capability to actually remove anything it finds. So, I decided to come on here for help. The Gateway is wired to a netgear wireless router/modem. I am running a MacBook Pro wirelessly with no problems accessing the internet at all using the latest version of firefox. I tried uninstalling/reinstalling the latest version of firefox on the Gateway with the same problem persisting. Multiple runs of Clamwin reveal same worm. I can't run spybot S&D because I can't get necessary internet access to update its database for the initial install. I went through the whole troubleshoot procedures laid out in the intro forum for malware removal on this website for slow cpu and web browsing to just clear all the basics out of the way. I've created the dds.txt file and am still waiting for RootRepeal to finish. When I first posted that question it seemed to be hung up on the file C:\Windows\winsxs. Now in day 2 of its continuously running it seems to be hung up on C:\Windows\System32\en-US.

So, I guess it's progressing. Is there something else I should be doing? Or do I just wait it out and post everything here when its ready?

Thanks,
John

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:07:00 PM

Posted 09 November 2009 - 08:45 PM

Please try this instead

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 jkinst

jkinst
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:00 PM

Posted 10 November 2009 - 09:54 PM

Alright garmanma,

I followed your directions. The Win32kDiag.exe ran to completion. Then I tried to run your next command. In Vista, when I opened the Cmd prompt window it immediately puts me into the C:\Users\MaryPc directory (it's my mom's computer). I cd \ to get to C:\> as you requested. I initially input the command improperly as I have to transcribe from this computer to the other and missed the netlogon.dll segment. This returned an Access is Denied response. I then input again correctly, same response.

Please advise. Thanks.

John

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:07:00 PM

Posted 11 November 2009 - 07:21 PM

May I see the win32diag log please
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 jkinst

jkinst
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:00 PM

Posted 12 November 2009 - 09:37 PM

Here you go.
I just ran the program you instructed me to run by double clicking and got this. I then right-clicked it and ran it as an administrator and got the same thing.


Running from: C:\Users\Mary\installers\Win32kDiag.exe

Log file at : C:\Users\Mary\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-11-12 19:37:51 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-11-12 19:37:42 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-11-12 19:37:47 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-11-12 19:37:47 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTkerberos.etl

[1] 2009-11-12 19:38:10 3368 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTkerberos.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

[1] 2009-11-12 19:38:50 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl ()





Finished!

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:07:00 PM

Posted 13 November 2009 - 05:45 PM

As long as you have successfully run the DDS scan go ahead and submit the post
Just explain that you could not run Root Repeal and include the other log, also

The HJT team is very busy and there will be somewhat of a wait

Please be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,805 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:07:00 PM

Posted 14 November 2009 - 11:48 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/271415/firefox-and-ie-cant-load-web-pages/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users