First provide more information about your system:
Click Start, Run and in the box enter:
Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste
the information back here.
There will be some personal information (like System Name and User Name), and whatever appears to
be private information to you, just delete from the pasted information.
This will minimize back and forth Q&A and eliminate guesswork and assumptions.
Next, perform some scans for malicious software, then fix any remaining issues:
Download, install, update and do a full scan with these free malware
Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
They can be uninstalled later if desired.
Edited by joseibarra, 10 November 2009 - 06:31 AM.