Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

malware infected?


  • This topic is locked This topic is locked
8 replies to this topic

#1 Dave Supon

Dave Supon

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Location:western NY
  • Local time:01:31 AM

Posted 06 November 2009 - 03:51 PM

I keep getting warnings that my files are corrupted and cannot be read. Most of the time it involves AppData\roaming files. The message usually says to run chkdsk, which I have done sevaral times at startup with Task Scheduler. No effect. My email will not connect. I can use Explorer but it will not connect to websites that require a password and sometimes others as well. An IT person says I have a malware issue. I have downloaded ComboFix and have saved the text report for someone who is willing to help me.

BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,805 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:02:31 AM

Posted 06 November 2009 - 07:19 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:31 AM

Posted 06 November 2009 - 11:23 PM

If things are still the same after running CombFix then you should post an HJT log.

Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Dave Supon

Dave Supon
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Location:western NY
  • Local time:01:31 AM

Posted 10 November 2009 - 10:39 AM

I can't download any programs. I went to the prep guide and the DDS tool would not download because: Internet Explorer cannot download dds.scr from download.bleepingcomputer.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

This happens ever timeI try to get info from Trend Micro also. Something has control of my computer and after I get to the home page of a website, it won't let me download anything from there. I've tried this with all security turned off and it still won't work. Many websites I can't access at all. I've tried to download the DDS tool from a working computer to a flash drive and installed it on my infected computer, but that program won't run.

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:31 AM

Posted 10 November 2009 - 03:31 PM

If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Dave Supon

Dave Supon
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Location:western NY
  • Local time:01:31 AM

Posted 10 November 2009 - 05:37 PM

The file RSIT would not download and I got this message: Internet Explorer cannot download dds.scr from download.bleepingcomputer.com. Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.

I can't download anything from the bleepingcomputer website. I always get the same response as above. Can the problem be associated with my computer virus protection programs, either Microsoft or Trend Micro? I tried shutting them down but still not able to download the files.

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:31 AM

Posted 10 November 2009 - 06:38 PM

It looks like there is a rootkit variant. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Dave Supon

Dave Supon
  • Topic Starter

  • Members
  • 22 posts
  • OFFLINE
  •  
  • Location:western NY
  • Local time:01:31 AM

Posted 11 November 2009 - 04:14 PM

I was able to run the Utility program. I've posted the resultant text file as you suggested.

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:31 AM

Posted 11 November 2009 - 08:41 PM

OK, looks good there.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users