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Root repeal shut down


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#1 biddysere

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Posted 06 November 2009 - 08:51 AM

I am trying to run the Root Repeal to submit a Hijack/malware log and it gets going good then my computer shuts downs/reboots. Tried it twice to no avail. Should I submit what I can get? Thanks

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#2 garmanma

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Posted 06 November 2009 - 03:41 PM

Try these two instead


:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.


If that doesn't work, just post what you have
Mark
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why won't my laptop work?

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