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Unwanted Email generation


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10 replies to this topic

#1 janeybean

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Posted 05 November 2009 - 10:24 PM

I'm running Windows Vista and have noticed that my Yahoo Mail account has on several occasions sent out unwanted email addresses to my address book. The first time it happened, the website wouldn't load, but the 2nd time it sent a web address (I can copy if you want) that infected users' PCs with a virus (so they say). My sent items does not show the emails being sent but I also receive them (in my yahoo mail account) and have seen them on a recipient's PC as well.

I had AVG installed (I ran each time but it didn't find anything). I've just installed the McAfee Security Suite but I don't know if there is something else I should be doing.

Thanks for any help you may give.

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#2 Computer Pro

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Posted 06 November 2009 - 05:08 PM

Hello and welcome to Bleeping Computer

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 janeybean

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Posted 07 November 2009 - 07:49 AM

Thanks for your help.
No malicious items were found. Here is the log:
Malwarebytes' Anti-Malware 1.41
Database version: 3113
Windows 6.0.6001 Service Pack 1

11/7/2009 7:47:42 AM
mbam-log-2009-11-07 (07-47-42).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 257437
Time elapsed: 1 hour(s), 4 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Computer Pro

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Posted 07 November 2009 - 05:30 PM

Please run ATF and SAS:
Credits to Boopme

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#5 janeybean

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Posted 08 November 2009 - 09:44 AM

I ran ATF and SAS on each user including the admin account and pasting three (3) logs here. Five low-level tracking cookies were quarantined and deleted from the admin account but nothing else was found.

Main User:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/07/2009 at 11:13 PM

Application Version : 4.29.1004

Core Rules Database Version : 4245
Trace Rules Database Version: 2138

Scan type : Complete Scan
Total Scan Time : 00:51:16

Memory items scanned : 263
Memory threats detected : 0
Registry items scanned : 7936
Registry threats detected : 0
File items scanned : 117639
File threats detected : 0

Admin:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/08/2009 at 08:19 AM

Application Version : 4.29.1004

Core Rules Database Version : 4246
Trace Rules Database Version: 2138

Scan type : Complete Scan
Total Scan Time : 00:53:09

Memory items scanned : 371
Memory threats detected : 0
Registry items scanned : 7847
Registry threats detected : 0
File items scanned : 122546
File threats detected : 5

Adware.Tracking Cookie
C:\Users\garbeans\AppData\Roaming\Microsoft\Windows\Cookies\Low\garbeans@ads.cnn[1].txt
C:\Users\garbeans\AppData\Roaming\Microsoft\Windows\Cookies\Low\garbeans@apmebf[1].txt
C:\Users\garbeans\AppData\Roaming\Microsoft\Windows\Cookies\Low\garbeans@oasc09.247realmedia[1].txt
C:\Users\Maggie\AppData\Roaming\Microsoft\Windows\Cookies\Low\maggie@ads.pointroll[1].txt
C:\Users\Maggie\AppData\Roaming\Microsoft\Windows\Cookies\Low\maggie@avgtechnologies.112.2o7[1].txt

User3:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 11/08/2009 at 09:34 AM

Application Version : 4.29.1004

Core Rules Database Version : 4246
Trace Rules Database Version: 2138

Scan type : Quick Scan
Total Scan Time : 00:33:28

Memory items scanned : 251
Memory threats detected : 0
Registry items scanned : 549
Registry threats detected : 0
File items scanned : 84886
File threats detected : 0

Thanks again for your help!

#6 Computer Pro

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Posted 08 November 2009 - 02:52 PM

Your very welcome. Well none of our scanners are picking up anything. Lets try Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#7 janeybean

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Posted 08 November 2009 - 06:57 PM

Hi. I'm not able to download the DrWeb program. After I accept the terms & conditions, it does not start the d/l but instead opens a page that says IE cannot download. I've tried from both computers at our home and get the same problem. I will try to access from work tomorrow and bring home on a flash drive.
Is the website it redirects to but will not open: http://www.freedrweb.com/download+cureit/gr/

Thanks and stay tuned!

#8 janeybean

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Posted 09 November 2009 - 07:40 AM

I was able to d/l using Mozilla. Not sure why IE wouldn't open it.

The log may be too big to copy since IE dies on me every time. It didn't find anything though and I've copied the very tail end of it for you:

Scanned: 537193
Infected: 0
Modifications: 0
Suspicious: 0
Adware: 0
Dialers: 0
Jokes: 0
Riskware: 0
Hacktools: 0
Cured: 0
Deleted: 0
Renamed: 0
Moved: 0
Ignored: 0
Scan speed: 51 Kb/s
Scan time: 09:41:48
=============================================================================

Let me know if you need to see the whole thing and I can try again. The file is about 60 mb.

Thanks.

#9 Computer Pro

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Posted 09 November 2009 - 08:00 AM

Wow, that is a big logfile. I dont think that your problem is malware related. Did you by chance give your email password to anyone? It is also a possibility that you logged into your email account on another infected computer, and it saved your password. What I would try to do is change your password and see if that helps.
Computer Pro

#10 janeybean

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Posted 09 November 2009 - 10:22 AM

It's my husband's email and he only accesses from one place (I think) so I'll change the yahoo mail password and hope that works.

Thanks for your help.

#11 Computer Pro

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Posted 10 November 2009 - 07:58 AM

Ok let me know if it helped.
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