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Windows Police Pro Malware Infection


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17 replies to this topic

#1 Salderos

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Posted 05 November 2009 - 05:09 PM

Well, It finally happend to me. I've been infected with something nasty and had found its way deep into my registry.

I've searched the web and done several attempts at removing this malware and I'm now backed into a corner where I need someone to look at a HJT ot combofix log.

I've finally got malwarebytes to run after installing it onto an external, changing the extension and opening it from there, but now malwarebytes shuts down 5 seconds into the scan.

I am only capable of running in safe mode. When booted regularly it stalls at the wecome screen. I've deleted and killed all folders associated with Windows Police Pro and the processes it creates.


Please, please help.

Thank You

Edited by The weatherman, 05 November 2009 - 06:52 PM.
Moved from HijackThis Logs (No log posted) to a more appropriate forum. Tw


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#2 garmanma

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Posted 07 November 2009 - 09:09 PM

Run this application first, then run mbam



Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

============================

Also try

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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#3 Salderos

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Posted 09 November 2009 - 01:24 AM

Thank you for getting back to me, i really appreciate it.

I was able to run rkill - the msdoz window came up, took a few seconds, then prompted me to a window i see everytime i first boot into safe mode. Asking if I'm sure i want to run in safe mode. I click yes and I'm back to the desktop.
I then try to run mbam which still crashes after about 5 seconds into the scan.

I d/l rootrepeal and ran it after my initial install. I crashed about 5 seconds into the scan and now I am unable to rename it or open in saying access is denied or i dont have the appropraite permissions.

One of notes said to got to settings -> options if rootrepreal wont run? If not sure what you mean? If i cant open rootrepeal how can i get to its settings? is the settings of something else?


Not sure what to do next!

#4 garmanma

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Posted 09 November 2009 - 07:28 PM

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Salderos

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Posted 10 November 2009 - 07:05 PM

i am able to install and run win32diag, but it stops and says " cannot access C:\WINDOWS\system32\eventlog.dll

here are the contents to the other .txt file------

Volume in drive C has no label.
Volume Serial Number is B4C7-1159

Directory of C:\WINDOWS\system32

04/14/2008 06:00 AM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/14/2008 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/14/2008 06:00 AM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Directory of C:\WINDOWS\system32\dllcache

04/14/2008 06:00 AM 181,248 scecli.dll

Directory of C:\WINDOWS\system32\dllcache

04/14/2008 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32\dllcache

04/14/2008 06:00 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
6 File(s) 1,294,848 bytes
0 Dir(s) 333,305,266,176 bytes free

#6 garmanma

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Posted 11 November 2009 - 06:24 PM

:flowers:

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

:thumbsup:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

========================
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#7 Salderos

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Posted 11 November 2009 - 11:45 PM

I was able to run ATF Cleaner successfully but when i try and install SAS i get the error message ' the system admin has set policies to prevent this installation'

#8 garmanma

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Posted 12 November 2009 - 07:45 PM

Vista users can refer to these instructions to open a command prompt.

Alternatively you can do this:

Please download peek.bat and save it to your Desktop. Double-click on peek.bat to run it. A black Command Prompt window will appear indicating the program is running. Once it is finished, copy and paste the entire contents of the Log.txt file it creates in your next reply.

If you encounter a problem downloading or getting peek.bat to run, go to Posted Image > Run..., and in the open box, type: Notepad
  • Click OK.
  • Copy and paste everything in the code box below into the Untitled - Notepad.
@ECHO OFF
DIR /a/s C:\WINDOWS\scecli.dll C:\WINDOWS\netlogon.dll C:\WINDOWS\eventlog.dll C:\Windows\cngaudit.dll >Log.txt
START Log.txt
DEL %0
  • Go to File > Save As, click the drop-down box to change the Save As Type to *All Files and save it as "peek.bat" on your desktop.
  • Double-click peek.bat to run the script.
  • A window will open and close quickly, this is normal.
  • A file called log.txt should be created on your Desktop.
  • Open that file and copy/paste the contents in your next reply.
-- Vista users, users can refer to these instructions to Run a Batch File as an Administrator.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 Salderos

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Posted 12 November 2009 - 10:08 PM

one problem after another....

I tried both ways to get the file to run. Each time it says 'registry editing has been disabled by your admin'

thanks

#10 garmanma

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Posted 13 November 2009 - 05:52 PM

Try Root Repeal one more time and select only Files to scan
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#11 Salderos

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Posted 14 November 2009 - 03:57 PM

In order for me to run rootrepeal again i had to re-download it then open.

I was able to get to the FILE tab, run a scan for maybe 8 seconds and then it crashed on me.

#12 garmanma

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Posted 14 November 2009 - 07:02 PM

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 Salderos

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Posted 15 November 2009 - 12:34 PM

upon first downloading it I am able to run it and begin the scan. After about 10 seconds its crashes.

I try to open it again and now its saying i dont have the appropriate permissions to open it.

frustration.

#14 garmanma

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Posted 15 November 2009 - 06:43 PM

Try running rkill again and then try


Please download runscanner.zip and save to your desktop.
  • Create a new folder on your hard drive called Runscanner (C:\Runscanner) and extract (unzip) the file there.
    (click here if you're not sure how to do this.)
  • Double-click Runscanner.exe to launch.
  • Select Beginner mode and click Ok.
  • Select Do a full scan and save a log file (default is Full Scan) to start.
  • Please be patient and do not use your computer during the scan.
  • When the scan is complete, a window will open asking you to save runscanner.run. Click Cancel.
  • Another window will open asking you to save runscanner.log.
  • Save it to your desktop and "Save as type: Runscanner log file [*.log].
  • The log file will automatically open in Notepad.
  • Go to the top menu, click on "Format" and uncheck "Word Wrap" if checked.
  • Copy and paste the contents of the log file into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
  • Exit Runscanner when done.
Do not post the log, just let me know if it worked and we'll take it from there

Edited by garmanma, 15 November 2009 - 06:45 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#15 Salderos

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Posted 16 November 2009 - 06:06 PM

omg. Ok i ran rkil again, then tried OTL again. Same thing happened, it crashed after about 5 seconds.

I extracted the runscanner, it began its scan and lasted maybe 15 seconds until it quit on itself.

wow.




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