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Windows Police Pro Removal


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1 reply to this topic

#1 Fran kirschner

Fran kirschner

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Posted 05 November 2009 - 12:31 PM

I unfortuneatly have been hit with the windows police pro trojan malware on my emachine.My Mc affe protection didnt pick it up til it was too late. I have followed many instructions as to removal and even deleted the virus from Mc affee when it was detected. The trojan is still blocking my email on comcast and the pop up is still displaying itself on windows explorer. I do not know what else to do. I have deleted the svohost files etc and the pump.exe files manually and its still on my hard drive. Any suggestions? I am using my laptop now since my other computer is still a mess.

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#2 garmanma

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Posted 07 November 2009 - 08:55 PM

Did you use Process Explorer to kill the process?
http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Try this:

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

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