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Virus seems to be blocking everything


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7 replies to this topic

#1 scrtchglf

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Posted 05 November 2009 - 11:05 AM

Seem to have a virus that blocks access to everything. Want some help and will start from scratch. AV cleaned yesterday and today cannot access anything. Won't run RegMechanic, and get the following when running hijackthis: 'Windows cannot access the specified device, path, or file. You may not have the appropriate permissions....' when attempting to run Malwarebytes the following: 'failed to load control vbaldrid from vbalgrid6.ocx. Your version may be outdated'...... Any help direction would be tremendously appreciated.

Paul

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#2 garmanma

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Posted 05 November 2009 - 11:49 AM

Welcome to BC

Try this application and then run mbam. Let's chec for rootkits also


:trumpet:
Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again

===========================

:flowers:
Update mbam and run a FULL scan
Please post the results

========================

:thumbsup:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 scrtchglf

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Posted 05 November 2009 - 01:15 PM

Hey,
Downloaded Rkill and ran it...seemed to work fine. Could not run mbam got same error message as before; 'failed to load control vbaldrid from vbalgrid6.ocx. Your version may be outdated'. When running Rootrepeal it shuts down before the report completes. Thoughts? Yesterday when Spyware Dr. cleaned the virus it said that it was the 'fakealert.trojan'

#4 garmanma

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Posted 05 November 2009 - 07:22 PM

Did you also try Root Repeal?

Try these:

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 scrtchglf

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Posted 06 November 2009 - 08:42 AM

Here's the contents...I did have to run the second command string in native DOS as I got a DIR unavailable error in Windows and yes I did use RootRepeal successfully....Log.txt is 4,158K...seems too big to copy...shall I parse it in excel and send specific date range?

Running from: E:\Win32kDiag.exe

Log file at : C:\Documents and Settings\Paul.BOUDREAU-0343ED\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB932823-v3\SP2QFE\SP2QFE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB932823-v3\update\update

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB955839\SP2QFE\SP2QFE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB955839\SP3GDR\SP3GDR

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB955839\SP3QFE\SP3QFE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB955839\update\update

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB961371\SP2QFE\SP2QFE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB961371\SP3GDR\SP3GDR

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB961371\SP3QFE\SP3QFE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB961371\update\update

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$NtUninstallKB835221WXP$\spuninst\spuninst

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$NtUninstallKB932823-v3$\spuninst\spuninst

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$NtUninstallKB936782_WMP11$\spuninst\spuninst

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$NtUninstallKB955839$\spuninst\spuninst

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$NtUninstallKB959772_WM11$\spuninst\spuninst

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$NtUninstallKB961371$\spuninst\spuninst

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP61F.tmp\ZAP61F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP64A.tmp\ZAP64A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP6FC.tmp\ZAP6FC.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP727.tmp\ZAP727.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Debug\UserMode\UserMode

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\inf\IEM\0409\0409

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\{0DD7FDF3-C753-4619-B526-8262A4160233}\{0DD7FDF3-C753-4619-B526-8262A4160233}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\{26A24AE4-039D-4CA4-87B4-2F83216014FF}\{26A24AE4-039D-4CA4-87B4-2F83216014FF}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\{B6EF6DCE-078E-4952-A7FA-352A9C349EB0}\{B6EF6DCE-078E-4952-A7FA-352A9C349EB0}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Minidump\Minidump

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe

#6 scrtchglf

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Posted 06 November 2009 - 09:01 AM

Ran RootRepeal....couldn't check 'files' box as it bombed on that.... results below...

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/06 09:43
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_iastor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iastor.sys
Address: 0xA8308000 Size: 815104 File Visible: No Signed: -
Status: -

Name: tatertot.scr.sys
Image Path: C:\WINDOWS\system32\drivers\tatertot.scr.sys
Address: 0xB1CA1000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xB0E3D000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xBAA98000 Size: 61440 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xba62e514

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xba61d282

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xba61d474

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xba62ed00

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xba62efb8

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xba62d3fa

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xba62f422

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xba62e7d8

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xba61cf32

==EOF==

Another file generated...

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/11/06 09:43
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP2
==================================================

Drivers
-------------------
Name: dump_iastor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iastor.sys
Address: 0xA8308000 Size: 815104 File Visible: No Signed: -
Status: -

Name: tatertot.scr.sys
Image Path: C:\WINDOWS\system32\drivers\tatertot.scr.sys
Address: 0xB1CA1000 Size: 49152 File Visible: No Signed: -
Status: -

Name: win32k.sys:1
Image Path: C:\WINDOWS\win32k.sys:1
Address: 0xB0E3D000 Size: 20480 File Visible: No Signed: -
Status: -

Name: win32k.sys:2
Image Path: C:\WINDOWS\win32k.sys:2
Address: 0xBAA98000 Size: 61440 File Visible: No Signed: -
Status: -

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xba62e514

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xba61d282

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xba61d474

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xba62ed00

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xba62efb8

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xba62d3fa

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xba62f422

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xba62e7d8

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xba61cf32

==EOF==

Edited by scrtchglf, 06 November 2009 - 09:51 AM.


#7 garmanma

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Posted 06 November 2009 - 07:43 PM

Mount point destination : \Device\__max++>\^
You're definitely infected




Now that you were successful in creating a RR and a win32diag log you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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#8 Orange Blossom

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Posted 09 November 2009 - 10:40 PM

I see that you have decided to reformat and reinstall. If you need assistance with reformatting and reinstalling, please post in the Windows XP forum here: http://www.bleepingcomputer.com/forums/f/56/windows-xp-home-and-professional/

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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