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Safety Center and Antivirus system pro alert virus


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6 replies to this topic

#1 skkurz

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Posted 05 November 2009 - 12:57 AM

Earlier tonight I was online and my internet explorer crashed suddenly and then a program claiming to be Safety Center popped up and warned me that my computer is infected with viruses and urged me to purchase the program. I shut my computer (currently running Windows XP) down to prevent further damage, but it was too late. The entire system has been locked by the virus(es). I am unable to edit the registry, connect to the internet, start task manager, run in safe mode, or access my USB drives. Furthermore, the viruses have disabled access to Malwarebytes and my Antivirus software (Zone Labs).

In addition to having "Safety Center" running out of control on my computer, I also have popup alerts from some program calling its self "Antivirus System Pro alert" which I also cannot get rid of. I have tried starting the computer in safemode, but the computer flashes a blue screen for less than a second and reboots. I have also tried to edit the registry to remove the corrupted keys, but when I typed regedit into the run field the computer came up with an error message that said "registry edit disabled by the administrator". I attempted to run a Malwarebytes scan but the file path "could not be found" and redownloading the program is out of the question because as soon as the internet explorer is opened it disapears. I am also unable to disable the processes running with the taskmanager because the program has blocked access saying that "taskmanager is infected with a virus". As you can see, everything I have tried so far has failed. I would really appreciate any advice because I am out of ideas. Thanks.

.

Edited by skkurz, 05 November 2009 - 01:07 AM.


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#2 garmanma

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Posted 06 November 2009 - 10:11 PM

You need to somehow get this on your computer and run it
Afterwards immediately run mbam


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 skkurz

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Posted 07 November 2009 - 01:17 AM

Thank you so much for your reply! I have managed to get Malwarebytes to run on my computer, but it seems to be unable to get out all of the malware. I'll run the tool you posted in the morning and post again when I get off work.

#4 skkurz

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Posted 07 November 2009 - 10:33 PM

Okay, so I ran the link that you posted and then Malwarebytes and it found 16 viruses and said the computer had to rebooted. After the reboot I ran the program again followed by a second Malwarebytes scan which found nothing. I have also ran my Zone Labs scan which also found no infections. I than ran a Panda online scan that found and deleted one file. Do you think my system is clean or is there any way to tell for sure? Also, do you think I should reinstall my virus protection? Thank you so much for all your help!

#5 garmanma

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Posted 08 November 2009 - 07:55 PM

Do you think my system is clean or is there any way to tell for sure

I wouldn't know as you have not posted any of the logs


:flowers:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr

============================

:thumbsup:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:step3 Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 skkurz

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Posted 13 November 2009 - 01:32 PM

Well, before I could run anything else, my computer crashed and would not boot up again and displayed an error message that said windows had been corrupted and the hard drive destroyed. I reluctantly restored the computer back to factory settings with the disks and now it will run, but the screen is full of black lines. Is there a chance that the virus is still on the computer somewhere, or does a system restore wipe everything clean? Thanks again for all your help.
Sarah

#7 garmanma

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Posted 13 November 2009 - 06:17 PM

That sounds like a bad video driver
I recommend you post in our internal Hardware forum
http://www.bleepingcomputer.com/forums/f/7/internal-hardware/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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