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Helping a friend!


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2 replies to this topic

#1 taza

taza

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Posted 04 November 2009 - 10:23 AM

Hi guys

Im sorry, but I may be doing this wrong?

I am trying to help a friend out as she is from Brazil and doesn't find it too easy to converse.

Anyway, she is having a few issues ie the computer freezing, opening lots of windows and the task manager
coming up because its full (sorry if this seems vague).

The issue I think is of concern is the fact that while she is using one program, the windows installer pops up
and prompts her to install cad?

ie

like I'm in google sketchup, and try to print something, bang: autocad install starts in a lot of others softwares too


LINK to image

I advised her to run MBAM and here is the log (translated form Portuguese):

MBAM log from above link. ~ OB


Malwarebytes' Anti-Malware 1.39
Versão do banco de dados: 2541 (database version)
Windows 5.1.2600 Service Pack 3

31/10/2009 14:16:21
mbam-log-2009-10-31 (14-16-12).txt

Tipo de Verificação: Completa (C:\|D:\|) ( kind of verification:full)
Objetos verificados: 215400 ( objects verified)
Tempo decorrido: 2 hour(s), 29 minute(s), 40 second(s)

Processos da Memória infectados: 0
Módulos de Memória Infectados: 0
Chaves do Registro infectadas: 0
Valores do Registro infectados: 0
Ítens do Registro infectados: 1 (registry itens infected)
Pastas infectadas: 0
Arquivos infectados: 0

Processos da Memória infectados: ( memory - nothing)
(Nenhum ítem malicioso foi detectado)

Módulos de Memória Infectados: ( memory other thing - nothing)
(Nenhum ítem malicioso foi detectado)

Chaves do Registro infectadas: ( registry keys - nothing)
(Nenhum ítem malicioso foi detectado)

Valores do Registro infectados: ( registry values - nothing)
(Nenhum ítem malicioso foi detectado)

Ítens do Registro infectados: ( registry itens - 1 - deleted)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

Pastas infectadas: ( folders - nothing)
(Nenhum ítem malicioso foi detectado)

Arquivos infectados: ( archives - nothing)
(Nenhum ítem malicioso foi detectado)

http://tinypaste.com/21b5ba0

Also, here is the hijack this Log:

http://tinypaste.com/336fc2d

HJT log from above link. ~ OB



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 07:54:38, on 3/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Arquivos de programas\Avira\AntiVir Desktop\sched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\Arquivos de programas\Google\Google Talk\googletalk.exe
C:\Arquivos de programas\QuickTime\qttask.exe
C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe
C:\Arquivos de programas\Java\jre6\bin\jusched.exe
C:\Arquivos de programas\Avira\AntiVir Desktop\avgnt.exe
C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
C:\Arquivos de programas\Windows Live\Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Administrador\Configurações locais\Dados de aplicativos\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Arquivos de programas\a-squared Free\a2service.exe
C:\Arquivos de programas\Avira\AntiVir Desktop\avguard.exe
C:\Arquivos de programas\Java\jre6\bin\jqs.exe
C:\Arquivos de programas\Spyware Doctor\pctsAuxs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Arquivos de programas\Windows Live\Messenger\usnsvc.exe
C:\Arquivos de programas\Avira\AntiVir Desktop\update.exe
D:\pasta da ju\programas\hijak this\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
R3 - URLSearchHook: Barra de Ferramentas do Yahoo! com bloqueador de pop-up - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Arquivos de programas\Orbitdownloader\orbitcth.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\arquivos de programas\real\realplayer\rpbrowserrecordplugin.dll
O2 - BHO: EWPBrowseObject Class - {68F9551E-0411-48E4-9AAF-4BC42A6A46BE} - C:\Arquivos de programas\Canon\Easy-WebPrint\EWPBrowseLoader.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Arquivos de programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Arquivos de programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Arquivos de programas\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Arquivos de programas\Orbitdownloader\GrabPro.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [googletalk] C:\Arquivos de programas\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\ssmmgr.exe /autorun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avgnt] "C:\Arquivos de programas\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MsnMsgr] "C:\Arquivos de programas\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Administrador\Configurações locais\Dados de aplicativos\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O8 - Extra context menu item: &Download by Orbit - res://C:\Arquivos de programas\Orbitdownloader\orbitmxt.dll/201
O8 - Extra context menu item: &Grab video by Orbit - res://C:\Arquivos de programas\Orbitdownloader\orbitmxt.dll/204
O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Arquivos de programas\Orbitdownloader\orbitmxt.dll/203
O8 - Extra context menu item: Down&load all by Orbit - res://C:\Arquivos de programas\Orbitdownloader\orbitmxt.dll/202
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Arquivos de programas\Canon\Easy-WebPrint\Toolband.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Arquivos de programas\Canon\Easy-WebPrint\Toolband.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Arquivos de programas\Canon\Easy-WebPrint\Toolband.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Arquivos de programas\Canon\Easy-WebPrint\Toolband.dll/RC_Print.html
O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe (file missing)
O10 - Broken Internet access because of LSP provider 'c:\arquivos de programas\bonjour\mdnsnsp.dll' missing
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - C:\Arquivos de programas\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {C1B7E532-3ECB-4E9E-BB3A-2951FFE67C61} (DownloaderActiveX Control) - http://www.torpedosonline.com/download/DownloaderActiveX.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Arquivos de programas\a-squared Free\a2service.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Arquivos de programas\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Arquivos de programas\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Autodesk Licensing Service - Autodesk, Inc. - C:\Arquivos de programas\Arquivos comuns\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Arquivos de programas\Java\jre6\bin\jqs.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Arquivos de programas\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Arquivos de programas\Spyware Doctor\pctsSvc.exe

--
End of file - 8233 bytes


Once again, sorry if I have not done this in the conventional way :( :(

Edited by Orange Blossom, 04 November 2009 - 11:55 PM.

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#2 DocSatan

DocSatan

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Posted 09 November 2009 - 11:33 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

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Posted 19 November 2009 - 11:59 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :(
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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