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windows antivirus pro removal


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23 replies to this topic

#1 Jupnort

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Posted 04 November 2009 - 08:17 AM

Recently had posted regarding windows antivirus pro removal for my desktop machine. Now that the laptop is healed I would like to have assistance with the desk top machine , Orange blossum had closed the previous thread 265839 since I was working on another machine.

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#2 quietman7

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Posted 04 November 2009 - 11:26 AM

Please see the tutorial How to remove Anti-virus Pro

When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Jupnort

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Posted 04 November 2009 - 12:09 PM

The desktop ( HP) IE will not fire up ,it flashes by for a second then is back to showing desktop , and I am not being permmited to add anything to the desktop of the HP machine via removable flash drive and still had the message that the dmascheduler had a error so at this point do not know how I will get mbam over to that machine since it is not even recognizing the removable drive i used last time around when I was working on the HP machine from thread 265839

Edited by Jupnort, 04 November 2009 - 12:15 PM.


#4 quietman7

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Posted 04 November 2009 - 12:44 PM

Can you reboot in "Safe Mode with Networking?

If so, you can try downloading while in that mode.

You can also try using the VIPRE Rescue Program - the size of the downloaded application is large. This is a utility designed to scan and clean a computer which is so badly infected that most programs cannot run. Virus definitions are included and the program is self-running once executed. All scans include Rootkit Detection. Be sure to print out and follow the instructions provided on the same page for running under Windows or with the Command Line option from Safe Mode with Command Prompt.
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#5 Jupnort

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Posted 04 November 2009 - 01:49 PM

I brought the viper prog over to the HP machine via portable drive and see that the HP machine while its in safe mode but the hp machine doews not let me copy and past the viper file from the portable to the desktop , instead all it does is creates a desktop shortcut of 296k

#6 quietman7

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Posted 04 November 2009 - 01:55 PM

That's why I asked if you could reboot in "Safe Mode with Networking where you can download directly.
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#7 Jupnort

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Posted 04 November 2009 - 02:11 PM

IE not working and firefox comes up but cannot connect

#8 quietman7

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Posted 04 November 2009 - 02:39 PM

If you cannot bootup normally, cannot transfer required tools to the infected machine and cannot download anything while in safe mode, then your options are limited to what security tools you have on your computer. If those tools do not work, then your options become even more limited.

Have you tried using System Restore from a command prompt in Safe Mode to return to a previous state before your problems began?

If that doesn't work. these are links to Anti-virus vendors that offer free LiveCD or Rescue CD utilities that are used to boot from for repair of unbootable and damaged systems, rescue data, scan the system for virus infections. Burn it as an image to a disk to get a bootable CD. All (except Avira) are in the ISO Image file format. Avira uses an EXE that has built-in CD burning capability.If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO. If you need a FREE utility to burn the ISO image, download and use ImgBurn.

Note: In order to use a rescue disk, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computerís BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:
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#9 Jupnort

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Posted 05 November 2009 - 07:52 PM

following the steps listed here http://xphelpandsupport.mvps.org/how_do_i_...stem_restor.htm the machine is not recognizing the command entered I see when I select safe mode with command prompt it offers two choices to sign in as HP administrator & administrator. under HP administrator entering in the command from that sites page it comes back with message window, system restor in blue line , system restore is not able to protect your computer, please restart your computer and then run system restore again. same message is displayed when administrator is selected. when safe mode with windows recovery mode is selected it ask which windows installation to log on to , 1 c:\windows 2 D:\miniNT or 3: D:I386
last known that worked , then getting to system restore via accessories, system tools , same message saying system restore is not able to protect your computer. So at this point I am trying to see if I can get the machine changed to boot up from the cd drive in order to run avira

#10 quietman7

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Posted 06 November 2009 - 08:02 AM

It's not uncommon for certain types of malware to disable System Restore but its always worth a try.
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#11 Jupnort

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Posted 07 November 2009 - 08:42 AM

Minor victory, Am able to finally retrieve files that I need off the infected desktop so getting that done , (evil weekend at work , 14 & 16 hour shifts so will see how much more happens monday )

#12 quietman7

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Posted 07 November 2009 - 09:49 AM

evil weekend at work , 14 & 16 hour shifts

I certainly can identify with that.
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#13 Jupnort

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Posted 10 November 2009 - 09:52 AM

I was finally able to do a system restore , I let microsoft update itself and noticed several updates failed. Am limiting my use on the machine for now but would like to feel confident the machine is clean and realize that steps done to the laptop may not apply to this machine since it is different.

#14 quietman7

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Posted 10 November 2009 - 09:55 AM

Start by downloading and scanning with Malwarebytes Anti-Malware (v1.41)
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#15 Jupnort

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Posted 10 November 2009 - 10:08 AM

downloaded it and during install of malwarebytes this message came up, vb accelerator sgrid II control error




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